Read our latest blog about AlarmsOne's licensing model.
Read how AlarmsOne helps you meet your IT alert management requirements, with it's different plans that are best suited for small, medium, and large businesses.
FIrst Call Resolution(FCR) - Need Suggestions
Hello Customers, Hope you all are benefiting with features that we have so far in our product. Here is another one for which we want you to help us with your valuable suggestions. FCR : FCR stands for 'First Call Resolution' / 'First Contact Resolution' and it is about addressing customers issues with solutions over the first time contact. Benefits of FCR : * Could be one of the metric to guage the SupportReps knowledge / Skill / Expertise. * Could be an indicator while enhancing the knowledge
ServiceDesk Plus 9310 Released
Dear Users, SDP 9310 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html
Issues Fixed in 9310
SD-65898: Single Sign on does not work if we disable SMBv1 protocol in domain controller.
Behavior Change in 9310
SD-66938: Expiry time format for STATE_COOKIE is changed from session to seconds(60sec).
SD-66934: The "keep me signed in" option in the Login page is to be kept unchecked by default.
Please refer to
ServiceDesk Plus 9311 Released
Dear Users, SDP 9311 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9311 SD-67015: In SSO enabled environment, technicians are not able to access API after upgrading to 9310. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
ServiceDesk Plus 9309 Released
Dear Users, SDP 9309 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9309: SD-66745: Subject of a Request gets hidden in the reply window, if the sender's e-mail Id is configured to a support group and the Request is assigned to a Technician in that Support group. SD-65802: Resurfacing of this issue in 9308 (which was fixed in 9305), Automatic status change configured based on Request Status Scheduler
Hablemos de ITSM | Serie de webinars de ServiceDesk Plus
Te invitamos a participar de una serie de webinars de 3 partes, completamente gratuita, que le ayudará a ponerse manos a la obra con los diferentes módulos de ServiceDesk Plus. Participe en la serie completa para optimizar sus operaciones de help desk de TI. Inscríbase una sola vez para formar parte de las 3 sesiones, programadas para los días 8, 15 y 29 de junio. Le enviaremos enlaces separados para unirse a las sesiones antes de la fecha programada. #1. Presentación de ServiceDesk Plus - Jueves
Password Manager Pro 9 is now available!
Hi, We are glad to announce the release of Password Manager Pro 9 (build 9000), which also launches our new user interface. The new interface is modern, smart, and efficient, with a strong focus on enhancing user experience. We hope you enjoy the fresh look of Password Manager Pro and find that it adds more value to your business. We further take this opportunity to thank all our customers and users for their feedback and the continued support. What's new in PMP 9? A) New User Interface From build
SupportCenter Plus hotfix 8101 released
Dear Customers, Today we have released our hotfix 8101. Please find the list of issues fixed and the features available in this hotfix 8101 readme Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html For any technical assistance, please send a mail to supportcenterplus-support@manageengine.com or call us at + 1 408 352 9115 Thank You Regards, Arun Kumar - Tech Support Manager ManageEngine- SupportCenter Plus Direct Number :
Approvals through ServiceDesk Plus Mobile app
Hello Users, Incident & Service Requests approvals can now be done right from ServiceDesk Plus iOS App v4.2. Please upgrade your mobile app to the latest version to use this feature. ServiceDesk Plus server has to be on the build 9303 and above for this feature to work. We are working on our Android app to support this feature and it is expected to be released soon.
Key Manager Plus 5.1 released
We are happy to announce the release of Key Manager Plus 5.1 (Build 5100). We want to take this opportunity to thank all our customers and users for their feedback and continued support. Key Manager Plus 5.1 provides landing server support for SSH key management. Typically data centers limit direct access to remote devices due to security reasons and network segmentation. Therefore data center admins have to initially connect to a landing server (jump server) and then 'hop' to remote servers. With
Free RecoveryManager Plus online workshops – Starting from 6th June, 2017.
After the resounding success of the first edition of our free online RecoveryManager Plus workshop series, the second edition is here. Join this workshop to learn from our product experts how to use the tool to backup and recover your entire Active Directory environment, and VMware virtual machines. Also, get to know how you can granularly restore attribute level changes made to AD objects, entire objects/ OUs, and entire domain controllers from scratch based on your requirement. Register now to
Community Digest - June 2, 2017
Applications Manager Version 13.3 now available for download.
Applications Manager has been updated with new features and enhancements and is available for download here – Version 13.3 and for update here – Service Packs . We’re really excited to introduce you to our newest features and numerous enhancements. Without further ado, here they are: HAProxy Monitoring - Ensure proper HAProxy performance and operation is by monitoring its key metrics pertaining to Listener, Frontend, Backend and Server. Microsoft Dynamics AX Monitoring - Collect information pertaining
Workaround for Java 6 &7 Patch Download Failure
Dear Users, Java 6 & 7 patch download will fail, since Java 6 and 7 update download links are available only for oracle customers. Refer this link for more details. Follow the below steps to download Java 6 and 7 updates, 1) Download the updates manually using the Oracle account Download the patch "jre-7u79-windows-i586.exe" and rename as 300796-jre-7u79-windows-i586.exe Download the patch "jre-7u79-windows-x64.exe" and rename as 300797-jre-7u79-windows-x64.exe Download the patch "jre-6u45-windows-i586.exe"
Workaround for Java 6 & 7 Patch Download Failure
Dear Users, Java 6 & 7 patch publish will fail since Java 6 and 7 update download links are available only for oracle customers. Refer this link for more details. Follow the below steps to publish Java 6 and 7 updates to SCCM via Patch Connect Plus, 1) Download the updates manually using the Oracle account 2) Navigate to the <PatchConnectPlus Installed Directory>\webapps\ROOT\store For patch "jre-7u79-windows-i586.exe", Create a new folder "755819cc-a02b-4d37-b5b0-5e71db7f2aaf"and paste the downloaded
Boot Camp May '17 - Streamlining change management
Wannacry Ransomeware - Quick summary
Hi Folks, Quick summary post on how to verify the below updates installed status for Wannacrypt Ransomware 4019474, 4019473, 4019472, 4016871, 4019472, 4019264, 4019265, 4019215, 4019217, 4019216, 4019218, 4012598 WannaCrypt Ransomware updates. OS Bulletin KB Number Release Date Supersede Info Latest Bulletin ID Latest KB Latest Patch IDs Released Date Windows XP MS17-010 4012598 2017-03-14 -- -- -- -- Windows Server 2003 MS17-010 4012598 2017-03-14 -- -- -- -- Windows Vista MS17-010 4012598 2017-03-14
Sambacry : Remote Code Execution Vulnerability in Linux
Hi Team, Nice to reach out amidst busy patching season. Here is yet another announcement on the new 'sambacry' vulnerability. What is "Sambacry"? Samba allows non-Windows operating systems, i.e. Linux Operating Systems to share network shared folders, files, and printers with Windows operating system. Samba is a Open-source software which extends SMB protocol to Linux. This runs on majority of the active Linux Operating System currently in use. A critical 'Remote Code Execution Vulnerability'
Free In-depth training to "Secure your endpoints against WannaCry using Desktop Central"
Greetings from ManageEngine, The wave of WannaCry ransom attacks affected almost 400,000 computers around 150 countries lately, and ransom paid has already exceeded $70,000. To secure your network from any future threats, join us for a Free In-depth training on "Securing your Endpoints using Desktop Central" on May 25th scheduled at 11:30 EDT. Register here.
In-depth training on "Securing your Endpoints using Desktop Central"
Greetings from ManageEngine. The wave of WannaCry ransomware attacks affected a million users in 150 countries, waking up the wider world to the dangers of ransomware. To help your organization prevent future threats, join us for an in-depth training on "Securing your Endpoints using Desktop Central" on May 25th scheduled at 11:30 EDT. Register using this link.
In-depth training on "Securing your Endpoints using Desktop Central"
Greetings from ManageEngine. The wave of WannaCry ransomware attacks affected a million users in 150 countries, waking up the wider world to the dangers of ransomware. To help your organisation prevent future threats, join us for an in-depth training on "Securing your Endpoints using Desktop Central" on May 25th scheduled at 11:30 EDT. Register using this link. Regards, Desktop Central Team
Ransomware- Swift detection & automatic incident response with FileAudit Plus
Click here to learn more. Contact us to set up a free personalized demo. Or you can get started yourself, in just two minutes with the 30-day free trial.
WannaCrypt ransomware worm targets out-of-date systems! – Day one support from Desktop Central
Are your computers safe? WannaCrypt ransomware worm targets computers running Windows XP, Windows Vista & Windows 8 operating systems if they are not up-to-date. Refer this article for more details on the ransomware and its effects. Desktop Central has already released the following security patches. Patch ID 22058 - Security Update for Windows Vista (KB4012598) Patch ID 22059 - Security Update for Windows Vista for x64-based Systems (KB4012598) Patch ID 22060 - Security Update for Windows Server
Newsletter de Mayo
¡Newsletter de mayo! ¿Tienes lo necesario para sobrevivir a la guerra de certificados entre Google y Symantec? Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
ServiceDesk Plus 9308 Released
Dear Users, SDP 9308 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html
New Features in 9308
SDF-65900: Following enhancements have been made in SMS notification settings: Platform account support for Clickatell Option to modify SMS Gateway API URL from UI Unicode support for Site 24X7 SDF-66288: The following script methods have been supported in Field and Form Rules: $CS.getValue("REQUESTER.EMPLOYEEID"); $CS.getValue("REQUESTER.SITE");
Boot Camp Apr '17 - Building intelligent forms
Free workshop - Secure your network from WannaCry ransomware attack!
Join this free workshop to get insights which would help you in your fight against the WannaCry ransomware attack. Register now
Free workshop - Secure your network from WannaCry ransomware attack!
Join this free workshop to get insights which would help you in your fight against the WannaCry ransomware attack. Register now
Free workshop - Secure your network from WannaCry ransomware attack!
Join this free workshop to get insights which would help you in your fight against the WannaCry ransomware attack. Register now
Free workshop - Secure your network from WannaCry ransomware attack!
Join this free workshop to get insights which would help you in your fight against the WannaCry ransomware attack. Register now
Free workshop - Secure your network from WannaCry ransomware attack!
Join this free workshop to get insights which would help you in your fight against the WannaCry ransomware attack. Register now
Free workshop - Secure your network from WannaCry ransomware attack!
Join this free workshop to get insights which would help you in your fight against the WannaCry ransomware attack. Register now
ManageEngine Free Webinar: Are you protected from the WannaCry ransomware attacks?
On May 12th, 2017, the world witnessed the biggest ever cyber-attack in the history of the internet. A ransomware named WannaCry stormed through the web, took over many companies’ network and held their data for ransom. In the first few hours of the attack, over 200,000 machines were infected and even the big organizations with most secure networks succumbed to it. The attack hit more than 150 countries and shut down everything from telecoms in Spain to the Interior Ministry in Russia. To know that
SupportCenterPlus 8.1 Released
Dear Users, We are glad to announce the new version of SupportCenter Plus - 8.1 release today. Customers can download the hot-fix from the below link https://www.manageengine.com/products/support-center/service-packs.html The list of new features and issues fixed is available in the below read me link. https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8100 Regards, Siddik
ManageEngine Desktop Central : May 2017 - Patch Tuesday update
Hi Folks, Quick update on the May 2017 Patch Tuesday. New Security Bulletins : Cumulative Security Update for Internet Explorer (KB4019264) - Supported Cumulative Security Update for Microsoft Edge (KB4019472) - Supported Security Update for Microsoft Office (KB3114375) - Supported Security Update for .NET Framework (KB4019114) - Supported Security Update for Adobe Flash Player (KB4020821) - Supported Security Update for Microsoft Windows (KB4019264) - Supported Office Updates : SECURITY UPDATES
Disabling Alarm Contacts in AlarmsOne
Hello users, We have made few changes in AlarmsOne's Contacts. From now on, AlarmsOne supports only the following types of users. 1. Super Admin 2. Alarm Admin 3. Alarm User We don't support the user type Alarm Contact anymore. All Alarm Contact users in your app account will be disabled. However, you can edit the contacts and change their roles as Alarm Admins or Alarm Users. We're extremely sorry for any inconvenience this may cause. Please contact support@alarmsone.com for any technical assistance.
RecoveryManager Plus Rolls out Build 5210 [March 2017]
RecoveryManager Plus Rolls out Build 5210 [March 2017] Hello Everyone! We are glad to release the latest version of RecoveryManager Plus – build 5210. New Feature: Active Directory backup and recovery: Support for Windows server 2016: RecoveryManager Plus now supports backup and recovery of Windows server 2016. BMR restore wizard: Performing bare metal restoration is now simpler with the GUI enabled BMR restore wizard. VMware backup and restoration: Quick backup and restoration: Initiate a backup
Webinar: Why do you need Deep Packet Inspection for bandwidth management.
Hello everyone, Deep packet inspection capabilities rely on packet-level analysis to determine whether the network or the application is at fault and react quickly to the issues before it impacts the end users. In order to maintain a proper balance between user experience and bandwidth management, deep packet inspection is introduced in NetFlow Analyzer. It helps to simplify the task of identifying the exact root cause of faults and to keep control on bandwidth usage. Please join us for the webinar
Mobile Device Manager Plus - Free Training
Join us on 26th April 2017 and 3rd May 2017 at 11:30 EDT for a free training session on ManageEngine's mobile device management solution - Mobile Device Manager Plus! Following topics will be covered on 26th April: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on 3rd May: App Management and Device Security: Silent installation of business
Show us how you're #bringingITtogether for a chance to win a Fitbit!
#bringingITtogether Information technology has many moving parts, which sometimes makes managing it all difficult. That's why ManageEngine wants to know how you're bringing your IT together. Show us, and you could win a Fitbit. Beyond just awarding prizes, we really want to see the different ways that IT fuels business. So it can be a fresh new meme, a finely executed Boomerang, or any other text, video, or picture. We just ask that you take a look at the rule here and use the hashtag #bringingITtogether
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