Enhancements in Automated Patch Deployment
To keep up with the cyber industry's security demands and requests from a few customers, ManageEngine's Patch Management module has undergone a few enhancements in the 'Automated Patch Deployment'(APD) functionality. We will shed light on what's new with the latest APD feature. What's new? The newly upgraded APD calls for an automated scan(instead of manually scheduled scan) as soon as the server synchronizes with the Patch Database. The missing patches are detected on each of the machines in accordance
ManageEngine Desktop Central introduces an all new OS imaging and deployment add-on
Greetings from ManageEngine Desktop Central! Great news for Desktop Central users! We are glad to inform you about the newest arrival to Desktop Central family, an all-new OS imaging and deployment add-on to help administrators automate OS imaging and deployment tasks from Desktop Central console. With this new feature release, Desktop Central will now serve as a one-stop solution for complete PC lifecycle management, supporting all tasks from provisioning of OS, managing the desktops to retiring
Australia, are you ready? Our IT Operations Management Seminar is headed your way
The next leg of IT Operations Management seminar is all set to take place in Australia on August 28th (Sydney) and 30th (Melbourne). Join us for the seminar as our product experts get into the bottom of various challenges faced in IT ranging from Applications Monitoring to IT security Management. What we have in store for you: Hybrid cloud monitoring Automatically discover application topology and visualize dependencies. View KPIs of your IT infrastructure, including physical, cloud, and virtual
Fix for the Mobile Device Manager Plus server port in use issue
Hello, Greetings from ManageEngine Mobile Device Manager Plus! A recently released Windows patch causes the restart of an SQL server to fail while displaying an error "TCP port in use", despite the port being free. This issue also affects the restart of the Mobile Device Manager Plus server. A temporary fix to this issue is to restart the system. Windows has provided the permanent solution in the following updates. OS Problematic Update Fixed In Windows 7 Service Pack 1 Windows Server 2008 R2 Service
Fix for Desktop Central server port in use issue
Hello everyone, Greetings from Endpoint management technical support team. A recently released windows patch has some issues which apparently shows ports as occupied when the application server releases its port for a restart. You'll find the known issue note on all the problematic updates as shown below. Known issues in this update Restarting the SQL Service may fail occasionally with the error, “Tcp port is already in use”. This issue is resolved in KB4345459. This has also affected the Desktop
Linux patch management using ManageEngine - a child's play
Exciting news for Linux administrators! We now support most flavours of Linux - the latest extensions being Red Hat and CentOS, to go along with Debian and Ubuntu. Just cut the complexities involved in APT, YUM commands, and deploy patches hassle-free using ManageEngine Patch Manager Plus! For a list of versions of Linux OS's supported, please refer here: https://www.manageengine.com/patch-management/supported-applications.html To learn about configuring Red Hat settings in Patch Manager Plus, please
Script Master - 18 : How to create service requests through email
Over 70 % of service requests are raised through Emails, all of them are logged in as incidents and those are manually converted into service requests. This script will create service requests if the subject line contains the configured text. When the configured text is found, the incident request will be deleted and a new service request will be created using the configured template. Go through the link below and feel free to post your queries as comments. https://resources.manageengine.com/resources/resource/python-create-service-requests-by-email
Newsletter de Julio!
¡Newsletter de julio! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
Understand the nuts and bolts of Application Monitoring with our free webinar series!
After the overwhelming response we got for our last training series, we are back again with a new webinar series for Applications Manager covering the intricacies of application, server, database and virtualization monitoring. The free webinar will help you learn how to get visibility into all the components of your application monitoring environment, analyze complex application dependencies through simple maps, quickly isolate and resolve common application issues and ensure smooth end-user experience. For
Join us for complimentary Endpoint Security seminars this August!
We're halfway through 2018 but the fight against this year's cyberthreats is far from over. ManageEngine brings you an Endpoint Security and Management seminar where you'll have a chance to work with product experts on formulating a plan to protect your endpoints from different malware, including ransomware. Join us at any of our one-day complimentary seminars in Boston, Philadelphia, and Toronto, and show these threats who's boss! Register now to save your spot! What's in it for you? Discover
Join us for complimentary Endpoint Security seminars this August
We're halfway through 2018 but the fight against this year's cyberthreats is far from over. ManageEngine brings you an Endpoint Security and Management seminar where you'll have a chance to work with product experts on formulating a plan to protect your endpoints from different malware, including ransomware. Join us at any of our one-day complimentary seminars in Boston, Philadelphia, and Toronto, and show these threats who's boss! Register now to save your spot! What's in it for you? Discover
Join us for complimentary Endpoint Security seminars this August
We're halfway through 2018 but the fight against this year's cyberthreats is far from over. ManageEngine brings you an Endpoint Security and Management seminar where you'll have a chance to work with product experts on formulating a plan to protect your endpoints from different malware, including ransomware. Join us at any of our one-day complimentary seminars in Boston, Philadelphia, and Toronto, and show these threats who's boss! Register now to save your spot! What's in it for you? Discover
Join us for an Endpoint Security seminar this August
Mobile devices have become the backbone of most organizations, but they're still prone to malware attacks. Are your devices protected? ManageEngine brings you an Endpoint Security and Management seminar where you can discuss your strategy to protect mobile devices with our product experts. Join us at any of our one-day complimentary seminars in Boston, Philadelphia, and Toronto and stay two steps ahead of the next cyberattack. Register now to save your spot! What's in it for you? Discover the
ServiceDesk Plus MSP - version 9.4 - Build - 9406 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9406 Please refer the Migration path table available here and upgrade to our latest build We highly recommend our users to do the upgrade in a test environment first. What's new in ServiceDesk Plus MSP 9406 ? Features : GDPR User privacy management : Handle personal data of users (both technicians and end users) in accordance with privacy regulations such as the GDPR. In the Request module, you can now mark out all fields that
Here we come - Sydney & Melbourne! Free ITOM Seminar for you to learn and explore IT Operations Management Solutions.
Hello everybody, My team and I are coming over to Sydney and Melbourne next month to host a free seminar on IT Operations Management. We'd be discussing about the effective ways and best practices to manage your network, server, and application infrastructure. It'd be great if you can join us for the day! You can go ahead and register for the seminar here. Register now> We'll be at: Venue: Sydney August 28 Register Four Seasons Hotel, Sydney Melbourne August 30 Register Melbourne Cricket
Learn tips and tricks of using Network Configuration Manager more efficiently. Join the training and learn for free.
Hello there, We are back with our next series of free training on Network Configuration Manager! New to Network Configuration Manager? This is the best time to join this training and learn how to use our solution extensively. Already using Network Configuration Manager? We'll be talking about the new features and enhancements in the solution that would bring in more ROI to your business. So make sure to attend this session to get the most out of Network Configuration Manager. Our
ServiceDesk Plus 9413 Released
Dear Users, SDP 9413 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Change in 9413: SD-71872 : Custom statuses, created before 9.3, displayed as system project filters are removed with this release. Issues fixed in 9413 SD-71818 : Upgrade failure occurs during migration if a PO had "null" value for the "item" field. SD-71817 : Upgrade failure occurs due to non-synced entries in "changetoci" and "ciinfo_otherapps"
[Password Manager Pro Masterclass] Doing away with age-old SSH key pairs and outdated SSL ciphers
Hi All, In the first Masterclass session, we covered a detailed overview of resource management in Password Manager Pro. Here's a video recording of the session. The next session will focus on SSH key and SSL certificate management functions such as creating new SSH keys, deploying them to associated user machines, creating self-signed certificates, and generating new certificate signing requests. Password Manager Pro Masterclass Doing away with age-old SSH key pairs and outdated SSL ciphers Thursday,
DHCP failover server fails with KB4338814
If you have installed DHCP failover server on a machine running on windows 10, version 1603, this post is for you: The latest cumulative update KB4338814 released on last Patch Tuesday (July 10, 2018) came out with a bunch of quality improvements and security enhancements but also had a bad bug that could potentially disrupt your network connection. Microsoft mentioned this bug in their support page as a known issue, quoting "After installing this update on a DHCP Failover Server, Enterprise clients
NetFlow Analyzer [FREE Training]: Learn tips and tricks to troubleshoot your bandwidth issues
Hi all, Your flow data contains a wealth of information about the network traffic and can help you gain deeper visibility to resolve any bandwidth problems. NetFlow Analyzer has recently brought in new features to enhance this visibility with which you can troubleshoot network issues faster. Join us for a two-part webinar on NetFlow Analyzer and learn these new features, latest enhancements, and best practices. Reserve your spot now> Training details: Part I: Flow data - How to configure and
KB4018385: Your Office 2016 can crash.
What is the problem with KB4018385 update? The KB4018385 update is no longer available. It was removed because it causes Office 2016 to crash when you work with charts. Microsoft has not released a fix for this issue. Resolution: Uninstall the update with Patch Manager Plus Microsoft recommends not to install this update. If installed in your network systems, then follow the steps to immediately uninstall the KB4018385 update using Patch Manager Plus: 1. Navigate to Patch Management tab -> Patches
KB4018385: Your Office 2016 can crash.
What is the problem with KB4018385 update? The KB4018385 update is no longer available. It was removed because it causes Office 2016 to crash when you work with charts. Microsoft has not released a fix for this issue. Resolution: Uninstall the update with Desktop Central Microsoft recommends not to install this update. If installed in your network systems, then follow the steps to immediately uninstall the KB4018385 update using Desktop Central: 1. Navigate to Patch Management tab -> All Patches
ServiceDesk Plus 9412 Released
Dear Users, We are glad to announce the release of latest servicepack 9412 for ServiceDesk Plus. This servicepack includes 27 new features , behaviour changes and bug fixes. Take a quick tour of our new features. Check out our Readme for more and download the servicepack here. Try our demo before upgrade. Step by step installation process can be accessed here. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Join us in Denver or Seattle to transform your IT management: ManageEngine Seminar 2018!
We're hosting a free IT management seminar on Tuesday, July 24 in Seattle and on Thursday, July 26 in Denver, and we'd love to have you there! We're going to be touching every aspect of your IT, and you can expect some great insights and fun discussions. Click here to check out all the details. Click here to check out all the details. What's in it for you? Discover ways to simplify complex IT tasks and improve business productivity. Learn some best IT practices for your organization, brought to
ServiceDesk Plus 9412 liberado!
Estimados usuarios, Nos complace anunciar el lanzamiento del último servicepack 9412 para ServiceDesk Plus. Este paquete de actualización incluye 27 nuevas características, mejoras y corrección de errores reportados por clientes y Partners. Por favor visiten el enlace en español para conocer más detalles de nuestras nuevas características. Además los invitamos a revisar este enlace para entender más acerca de la nueva integración entre ServiceDesk Plus y Password Manager Pro. También puede consultar
July 2018 Patch Tuesday Updates from ManageEngine
Hello peeps, Good day. Quick update on the July 2018 Patch Tuesday. New Security Bulletins : 2018-07 Security Update for Adobe Flash Player for Windows (KB4338832) 2018-07 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4338823) 2018-07 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4338824) 2018-07 Security Only Quality Update for Windows Server 2012 for x64-based Systems (KB4338820) 2018-07 Cumulative Update for Windows 10 Version 1607 and Windows
Online training and certification: Maximise your SIEM deployment
Hey everyone, In May, we conducted our first online training and certification program for Log360. After the huge success of the first round of the program, we are happy to announce the second batch starting on July 10. Register now What do I get by attending this program? Understand how to gain valuable insights into network and user activity. Learn about network security and auditing with practical use cases. Get expert tips and tricks on making your SIEM deployment efficient. Earn a Log360 training
End-of-Support announcement for OpManager build 11500
Hi, I believe you are all aware that we already announced the end of support(July 31, 2018) for build 11500 in our site. https://www.manageengine.com/network-monitoring/eol.html Since we have made considerable changes in UI, product design and integration front, supporting the old 11500 build further may not be possible. So, we request all our customers who are in build 11500 or below to upgrade to the latest. We have also comeup with a consolidated service pack which takes 11600 build directly to
Make the most out of Password Manager Pro with our Masterclass series
Hi All, We, the team behind Password Manager Pro, strive to provide powerful security features to ensure that your privileged accounts stay protected. To further help you drive a strong privileged identity management strategy, we're now kickstarting our Password Manager Pro Masterclass, a series of bi-weekly, hands-on sessions led by our in-house experts, to get you acquainted with all features of Password Manager Pro. Reserve your spot for the first session "Discovery and vaulting: Taking central
ManageEngine user conference, London. (September 18-19, 2018)
We're happy to announce we're having our next ManageEngine user conference in London. Dates: September 18 and 19, 2018. Register now. What's in store for you? Get an exclusive sneak peak of the latest products, product features, and attend live demos to understand how the product works. Talk to our experts; tell us how you're using our products, and share your feedback on how we can help make IT better. Connect with peers and find out how top enterprises manage their IT through our real-world
Newsletter de junio!
¡Newsletter de junio! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
Password Manager Pro New Upgrade Pack Available - 9701
Hi, Password Manager Pro 9701 has been released and is now available for downloading. This build introduces a new system role in Password Manager Pro, named "Privileged Administrators". A privileged administrator will have the same capabilities as an administrator. Besides, they'll also have the privilege to configure privacy and security controls available under Privacy Settings, IP Restrictions, and Emergency Measures in the Admin tab. Password Manager Pro now also allows its users to switch
Greet us at ITOM Seminar 2018!
Get ready, South Africa. The next leg of ManageEngine's IT operations management (ITOM) seminars is all set to take place in Johannesburg on July 5, 2018. With the fast-paced growth of IT sector, even the smallest delay in application response time can lose you customers. Today, IT operations and DevOps teams are facing variety of challenges in implementing a coherent monitoring strategy. So, applications monitoring has become more important than ever. This is precisely why we're offering training focused
[Contest alert] Log360 product pro challenge
Hello everyone, It's contest time! We're excited to announce our first ever contest on this forum, the "Log360 product pro" challenge. Over the last several weeks, we collected the questions that you all frequently asked us, and answered them right here in our community. You can find all of the posts (linked below) on our EventLog Analyzer forum. So if you were paying attention, it's time to prove what a pro you are, and stand a chance to be one of our three lucky winners who win a $25 Amazon gift
ServiceDesk Plus 9411 Released
Dear Users, SDP 9411 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9411 SD-71715 : When multiple users access Incident templates or service catalog and its templates at the same time, application fails to create corresponding cache for these operation. This in-turn causes crash issue. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Red-card your storage issues! Attend our free webinar.
Hi there, OpManager's storage monitoring add-on is here, and it's loaded with features including RAID monitoring, tape library management, storage area network (SAN) monitoring, and Fiber Channel (FC) switch management. On July 26th, we'll be hosting a free webinar where we'll discuss the importance of storage monitoring and how this add-on can make storage management easier for you. Date: 26th July, 2018 | When: 11.30 AM EDT | Where: Online Join us and learn about: The basics on storage solutions.
Free Webinar - Deliver better IT services integrating your ServiceNow & Desktop Central.
Perform more than just handling tickets on ServiceNow! Join us for a free webinar to learn how to get started with Desktop Central's new ServiceNow add-on. Date & Time: July 27th at 11:00am EDT Seats are limited, Register now: https://goo.gl/TiW2cz Better Help Desk software, Better business, a happier you!
Repeat your escalation policy till an alarm is closed.
AlarmsOne has been helping you notify the right users at the right time using escalation policies. At times, some critical alarms remain unresolved even after the last person in the escalation policy has been notified. To help you make sure all alarms are resolved, we have provided an option to repeat the escalation policy until the alarm is closed. You can manually enable the repetition and execute the escalation policy again to repeat the notifications. You can also choose the time period to wait
Free Webinar: How Password Manager Pro can help you comply with the GDPR.
Hi All, After much lead-up, the General Data Protection Regulation (GDPR) is finally here. Despite the fact that the European Commission gave organizations around the world plenty of time to prepare for the GDPR, many find that achieving compliance is a challenge considering how slow and painful privacy policy updates can be. One way to quickly become GDPR-compliant is by employing the right tools—tools that come with strong, built-in controls to protect any form of personal data that is stored or
[Tips & Tricks] Asset Auditing With Mobile Barcode Scanner using ServiceDesk Plus
A number of clients have been requesting the capability to perform a simple audit of in-situ assets using a simple mobile barcode scanner to record the date and time the asset was last seen. With the enhanced capabilities of the ServiceDesk Plus mobile app in conjunction with ServiceDesk Plus Professional or Enterprise On-Premise solution it is now possible to add and retrieve asset information via your mobile device. The following shows the Asset screen in the ServiceDesk Plus Mobile App and the
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