Dear Users,

SDP 9411 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

Issues fixed in 9411

SD-71715 : When multiple users access Incident templates or service catalog and its templates at the same time, application fails to create corresponding cache for these operation. This in-turn causes crash issue.

Please refer to the below link for the steps to install the patch.

https://www.manageengine.com/products/service-desk/service-packs.html#sp

Note : If Users facing issues, when invoking upgrade process from 9400 refer post for solution.

Regards,

Edwin Vasantha Kumar

Servicedesk Plus Team