ServiceDesk Plus 9413 Released

ServiceDesk Plus 9413 Released

Dear Users,

SDP 9413 has been released and can be downloaded from the URL below,


Behavior Change in 9413:

SD-71872 : Custom statuses, created before 9.3, displayed as system project filters are removed with this release.

Issues fixed in 9413

SD-71818 : Upgrade failure occurs during migration if a PO had "null" value for the "item" field.
SD-71817 : Upgrade failure occurs due to non-synced entries in "changetoci" and "ciinfo_otherapps" table.
SD-71816 : While adding a new relationship to a relationship map, non-English characters appear as "??"
SD-71810 : Upgrade failure occurs if the personalization data is missing in "ACTABLEVIEWCONFIG" table.
SD-71808 : Upgrade failure occurs if a task comments owner value is 'null'.
SD-71800 : Upgrade failure occurs if both incident and service business rule have a same name under the same site.
SD-71796 : Task list view does not load properly after migrating to the latest version in certain cases.
SD-71783 : Projects custom filters added in versions prior to 9.3 are missing after migrating to the latest version.
SD-71782 : Webinar URL has been updated.
SD-71871 : Projects' private filters, created in versions before 9.3, will be visible in the "Manage Views" section only to users who created them.


Please refer to the below link for the steps to install the patch.


Note : If Users facing issues, when invoking upgrade process from 9400 refer post for solution.

Regards,
Edwin Vasantha Kumar
Servicedesk Plus Team

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