Introducing 1-on-1 expert sessions to help you build custom reports
Got a question about building custom reports from your data? Struggling with authoring aggregate formulas to get specific KPIs? Or, wondering how to modify a pre-built report to help you look at specific metrics? Here's your chance to talk to our experts, and get all your report-related questions answered. Excited? So are we! Pick a date and a time slot suited to your region, and we'd be happy to help you. Sign up here. Please note that our experts will be available for 5 days a week, except on
Here we come - Dallas & Houston! Free ITOM Seminar for your to learn and explore IT Operations management solutions.
Hello everybody, We are gearing up to meet you at for an action-packed day of new learnings and product demos at our free IT Operations Management seminar, and we'd like you to come along. We have interesting sessions on network, server, and applications management that are aimed to help you meet your business demands. You can participate in the interactive demos of our solutions and learn how to get the most out of your IT. You can connect with our product experts and peers from your city, make
How to manage you network & server performance? Learn for free with this free online training.
Hello there, It's time for the next series of free training on OpManager! New to OpManager? This is the best time to join this training and learn how to use our solution extensively. Already using OpManager? We'll be talking about the new features and enhancements in the solution that would bring in more ROI to your business. So make sure to attend this session to get the most out of OpManager. Our five-part training series covers every OpManager module in detail. Reserve your spot and
Free training : Firewall Analyzer - Identify security threats & remediate in real-time
Attend our free training to explore Firewall Analyzer capabilities. In this training you'll learn how to monitor internet activity of the users, get alarm notifications and initiate remedial action. The training is scheduled to happen across two sessions – Jul 10th and Jul 17th of 2018 at 11:30 AM EDT and 06:30 AM GMT. The agenda: Get a snapshot view of user Internet activity Search for a specific user activity Periodically review the user activity How to configure an alarm profile Get alarm notification
[Free e-book] Proven performance hacks to get the most out of Analytics Plus
Hey there! We're happy to announce that we've put together an e-book with a whole bunch of hacks that can help you get the best out of Analytics Plus. This e-book includes nifty hacks to turbo boost the complete reporting cycle, from importing data, scheduling imports, to building and sharing reports with your team. Click here to view/download this e-book.
[Contest Alert] Log360 product pro challenge
Hello everyone, It's contest time! We are happy to announce the Log360 product pro community contest. What is the contest about? All you have to do is click follow on the Log360 forum and answer 3 simple questions - and you stand a chance to win a $25 Amazon gift card! Yes, it's that simple. Enter the contest here » You can view the rules and other details over on the contest post in the Log360 forum. Go ahead and show us what a product pro you are!
ServiceDesk Plus 9410 Released
Dear Users, SDP 9410 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9410 SD-70610 : XSS vulnerability in add new request form’s 'insert image' section is fixed. SD-71186 : If PM tasks are created using templates with service catalog additional fields, then the back up (with 9404 data in particular) and restore operations on a fresh installation fails. Please refer to the below link for the steps to
Introducing a native SCCM plug-in for third-party updates
We at ManageEngine Patch Connect Plus are happy to introduce a native SCCM plug-in that helps you patch third-party applications from the SCCM console. The SCCM plug-in eases your job by listing all the available third-party updates under a separate tab within SCCM console. You can then publish these updates to WSUS/SCCM server. You can easily configure this plug-in by following a set of instructions. A preview of how the plugin will be listed on your SCCM console, post installation:
[Free training] Time to switch to paperless IT change management.
Join us for a ServiceDesk Plus Masterclass and learn how to digitize your change management process, while ensuring successful IT changes. We will cover topics including, a) streamlining change processes b) ensuring service availability c) reducing change failure rates, and d) planning and implementing large-scale changes. Time: 11am SGT/GMT/PST Click to sign up for the free training
Microsoft Patch Tuesday June 2018 updates
Hey folks! Greetings! Microsoft released its Patch Tuesday updates yesterday and there were 11 critical updates and 50 updates in all. Here is a detailed list of all the patches: New Security Bulletins : 2018-06 Security Update for Adobe Flash Player for Windows (KB4287903) 2018-06 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4284867) 2018-06 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4284878) 2018-06 Security Only Quality Update for Windows
Release announcement: Build 3700
Hey there! We're happy to announce the release of our latest build 3700 that comes with whole range of features such as new variants of map charts, customizations for widgets and charts, and GDP compliance and data protection. 1. Data protection and GDPR compliance With this release, we roll out our first phase of updates to make Analytics Plus GDPR (General Data Protection Regulation) compliant. You now have options to ensure data safety, especially during sharing and collaboration. 2. Password
Attending O'Reilly Velocity Conference 2018? Come greet us!
Heading to O' Reilly Velocity Conference next week? Awesome, drop by and say "hi" to the Applications Manager team at booth 312. The event kick-starts on June 11th with extensive training sessions through the 14th, and tutorials from June 12-14. This year's theme—"Build systems that drive business"—focuses on the importance of DevOps, with various tutorials and training sessions scattered throughout the event. Come visit our booth and: Get unmatched visibility into your applications' KPIs. Pinpoint
Google Chrome high severity vulnerability - CVE-2018-6148 - Patch immediately!
If you rely on Google Chrome for all your online chores, you may have to patch it immediately to the latest version. Earlier this week, external researchers had reported a highly critical vulnerability in Google Chrome (CVE-2018-6148), which the Chrome Security team attributed to an incorrect handling of CSP header. A stable channel update was released - 67.0.3396.79 and the update is now available for Windows, Mac and Linux machines. If you are managing your endpoints using Patch Manager Plus, you
Patch applications running in the background
If you came across the error, "Patch update delayed since the application is used by another process", we have some good news for you! During the patch deployment refresh cycle, certain applications viz. Notepad++, CCleaner, Skype will still be running in the background. Hence, the patches just won't deploy to these applications. When the aforementioned error shows up, should you have configured the setting to deploy the patches during startup, there might still be applications that are running in
NetFlow Analyzer Distributed Edition 12.3 is now released
Hi all, Here's a good news for all the Distributed Edition customers of NetFlow Analyzer. We have recently released the latest version 12.3 (build 123137) by bringing new features and enhancements in Distributed Edition. Upgrade to the latest version here. The highlights of this release are: Adds Deep Packet Inspection add-on to monitor network and application response times for all critical applications and URLs accessed. Brings support for Cisco Meraki devices to monitor real-time network traffic
Actualiza tu OpManager v11.6 a la última versión 12.3
Hola a todos, Sabemos que ha pasado mucho tiempo desde que se liberó la versión 12.0 de ManageEngine OpManager, como también el service pack para actualizar a la versión 12.2. Es posible que algunos de ustedes hayan intentado actualizar a la versión 12.0 y hayan decidido quedarse en la versión 11.6 debido a fallas en la interfaz de usuario (UI) y la navegación de la misma. También sabemos que algunos de ustedes actualizaron a la versión 12.0, pero preferirían seguir utilizando la interfaz de
Meet us at the Pleasanton user conference this May!
Mark your calendar for two days of hands-on, knowledge sharing sessions from industry experts at the ManageEngine User Conference in Pleasanton,CA on May 23 &24, 2018. User conference highlights: Get an exclusive sneak peek into our new product features, updates and integrations. Understand how our product can help in simplifying your IT complexities by attending live demos. Participate in one-on-one sessions with our product experts and get answers to your toughest questions. In addition to Applications
Password Manager Pro 9.7 is now available!
Hi, Password Manager Pro 9.7 (build 9700) has been released and is now available to download. This release introduces strong controls in Password Manager Pro for protecting personal data stored and processed in the product, in compliance with privacy regulations. The list of new features/enhancements include: Additional protection in web GUI while displaying personal data Form fields that contain personal data such as Username, DNS Name, Email ID, Server Name and more will henceforth be masked
Newsletter de Mayo!
¡Newsletter de mayo! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
Application's Manager free training series is back - Register now!
Save your dates for Applications Manager's free four day training program on June 6th, 13th, 20th and 27th,2018.With our free online training series, learn how to quickly isolate and resolve common application and server performance issues and boost the user experience of your apps. Keeping in mind the convenience of IT personnels across the globe, we are conducting the training across two time zones! Time: 11:30 am EDT : Europe, USA, Canada, Mexico 6:30 am GMT : Middle East, Asia, Australia
ServiceDesk Plus 9409 Released
Dear Users, SDP 9409 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9409 SD-71092 : An inappropriate message is displayed when a technician (with permission to view the group requests) reassigns a request to a different group. SD-70972 : In some scenarios, a few business rules and custom triggers couldn't be accessed or executed. Also, the dashboard isn't loaded for some technicians. SD-70978 : Non-login
[Webinar recording] In case you missed our latest webinar on May 23rd, 2018
Here is the recording of the latest Analytics Plus webinar on the topic - "5 essential revenue metrics that MSPs should be tracking"
Release announcement: Build 3600
Hello folks! We're happy to announce the release of Analytics Plus version 3600. This release comes with a whole host of new features. 1. Introducing a unified data sources page to manage all your data imports The Data Sources page enables users to view and manage all data sources within the same reporting database from a single location. You can view details such as data source, table name, last imported time, and next import schedule. A Sync Now option lets you synchronize the data source on
ServiceDesk Plus MSP - version 9.4 - Build - 9404 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9404 Please refer the Migration path table available here and upgrade to our latest build 9404 We highly recommend our users to do the upgrade in a test environment first. What's new in ServiceDesk Plus MSP 9404 ? Features : SDPMSP-11756: Auto delta scan: Automatic identification of hardware and software changes by the agent in the client machine and notify the application server to initiate the scan from the server. SDPMSP-11757:
ServiceDesk Plus 9408 Released
Dear Users, SDP 9408 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9408 SD-71056 : After entering a requester's name in the new request page, the requester's details are not fetched. SD-70885 : Logged-in approver is not able to download attachments from the approval page. SD-71098 : Blank page appears while accessing Gantt view under any project. SD-71006 : Custom trigger's executor type is saved as
Firewall Analyzer 12.3 Distributed Edition Released
We are happy to announce that we have released version 12.3 for Firewall Analyzer Distributed Edition. The Distributed edition is majorly used by MSSPs and enterprises that have network security devices spread across multiple geographical locations. The new Distributed Edition version 12.3 comes with the following updates: Data migration tool for enterprise edition 8.5 customers to upgrade to 12.3 Compliance reports for WatchGuard device and SonicWALL device Policy/Rule Management Support for WatchGuard
Script Master 15 : First step towards proactive problem management in your IT environment.
Hello users, Hope you all are well. Excited to connect with you once again through this post. Last week, we discussed on periodically notifying technicians about the pending requests. This week, it is going to be for all the busy firefighters of the IT infrastructure, the techs who operate in reactive mode and yearn for a proactive problem management. So today's script focuses on analyzing the data (nature of the request) and alarms the technicians about frequently raised requests' category, and
ServiceDesk Plus 9407 Released
Dear Users, SDP 9407 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Changes SD-69982 : Beyond the Submission stage of a change, the Change Owner will no longer be allowed to globally edit the fields. From the Approvals stage of a change, any global edit made by the Change Manager will be notified to all Change Roles associated. You can disable this under the Change Notification Rules. New feature in 9407 SDF-67777
[ME User Conference, San Francisco Bay Area] Accelerate your journey to compliance with our privileged identity management suite
We're excited to announce that registration for ManageEngine User Conference in Pleasanton, CA is now open. Date: May 23 - 24 Venue: Zoho Corp., 4141 Hacienda Drive, Pleassanton, CA 94588 Register now Why privileged identity management? Privileged identities regulate access to an organization's critical IT assets. Today, with the evolution of cyberthreats, privileged identities have become a prime target for hackers; they use these privileged identities to create cracks in an organization's security
Join us in Pleasanton for 2 days of intensive training, and fun networking: ManageEngine User Conference 2018 is here!
We'd love to host you at our Pleasanton office for the ManageEngine User Conference and Training on the 23rd and 24th of May. It's going to be two action-packed days designed to help you get more out of your ManageEngine experience - with dedicated sessions for Firewall Analyzer. Click here to check out all the details. What's in it for you: Talk to our experts in 1:1 sessions, and get all your questions answered Watch live demos, learn what's new, and participate in hands-on training Discover
In the spotlight: ManageEngine Applications Manager secures a spot in Gartner's APM MQ!
ManageEngine Applications Manager has been recognized by Gartner's 2018 Magic Quadrant for application performance monitoring (APM) for the sixth time! The Gartner Magic Quadrant assesses 15 leading application monitoring vendors and rates their products based on specific criteria such as digital experience monitoring (DEM); application discovery, tracing, and diagnostics (ADTD); and artificial intelligence for IT operations (AIOps). Gartner then positions each vendor on two axes: completeness of
[Upcoming webinar] 5 essential revenue metrics MSPs can track using analytics
We'd like to invite you to join our free webinar where you'll learn about five crucial revenue metrics that can help managed services providers (MSPs) ensure their business remains profitable. We'll discuss how MSPs can use analytics to: Ensure a steady flow of revenue Diversify revenue by reducing dependencies on a small group of customers Track profitability of individual support groups Measure deviation from their expected revenue Register now. Date: May 23, 2018 Time: 2pm AEST | 10am GMT
[Upcoming webinar] 5 essential revenue metrics MSPs can track using analytics
We'd like to invite you to join our free webinar where you'll learn about five crucial revenue metrics that can help managed services providers (MSPs) ensure their business remains profitable. We'll discuss how MSPs can use analytics to: Ensure a steady flow of revenue. Diversify revenue by reducing dependencies on a small group of customers. Track profitability of individual support groups. Measure deviation from their expected revenue. Register now. Date: May 23, 2018 Time: 2pm AEST | 10am
Cumulative updates KB4103721 can brick your Windows 10 computers
Users may experience a few issues after applying the cumulative updates - KB4103721 - for version 1803 for Windows 10 computers. On applying, the screen turns black and the system doesn't boot. This is due to an unidentified bug, which Microsoft has not addressed and is believed to be working upon. The only possible workaround is to downgrade or uninstall the latest cumulative update KB4103721 or restore a previous point. Restoring to a previous point in time won't affect your personal files and
Cumulative updates KB4103721 can brick your Windows 10 computers
Users may experience a few issues after applying the cumulative updates - KB4103721 - for version 1803 for Windows 10 computers. On applying, the screen turns black and the system doesn't boot. This is due to an unidentified bug, which Microsoft has not addressed and is believed to be working upon. The only possible workaround is to downgrade or uninstall the latest cumulative update KB4103721 or restore a previous point. Restoring to a previous point in time won't affect your personal files and
Warning: Think before you patch KB4093118 and KB4093108 with known issues!
Microsoft reported known issues in the Monthly Rollup update KB4093118 and Monthly Security Only update KB4093108 for Windows 7 and Server 2008 R2 Operating Systems. Issues reported: 1. After you install this update, SMB servers may leak memory. 2. A stop error occurs on computers that don't support Streaming Single Instructions Multiple Data (SIMD) Extensions 2 (SSE2). Points to note: 1. Microsoft is working on the resolution and will update soon. Refer here https://support.microsoft.com/en-in/help/4093118/windows-7-update-kb4093118
[User Conference] Join us in Pleasanton for 2 days of intensive training, and fun networking: ManageEngine User Conference 2018 is here!
We'd love to host you at our Pleasanton office for the ManageEngine User Conference and Training on the 23rd and 24th of May. We've got an exclusive track for Desktop and Mobile device management, and the proceedings are going to be kicked-off by none other than Jack Madden from TechTarget! Reason enough to attend? Well, you'll be thrilled to know that there's more in store. Click here to check out all the details. What's in it for you: Listen to Jack Madden, watch live demos, and participate
[User Conference] Join us in Pleasanton for 2 days of intensive training, and fun networking: ManageEngine User Conference 2018 is here!
We'd love to host you at our Pleasanton office for the ManageEngine User Conference and Training on the 23rd and 24th of May. We've got an exclusive track for Desktop and Mobile device management, and the proceedings are going to be kicked-off by none other than Jack Madden from TechTarget! Reason enough to attend? Well, you'll be thrilled to know that there's more in store. Click here to check out all the details. What's in it for you: Listen to Jack Madden, watch live demos, and participate
[User Conference] Join us in Pleasanton for 2 days of intensive training, and fun networking: ManageEngine User Conference 2018 is here!
We'd love to host you at our Pleasanton office for the ManageEngine User Conference and Training on the 23rd and 24th of May. We've got an exclusive track for Desktop and Mobile device management, and the proceedings are going to be kicked-off by none other than Jack Madden from TechTarget! Reason enough to attend? Well, you'll be thrilled to know that there's more in store. Click here to check out all the details. What's in it for you: Listen to Jack Madden, watch live demos, and participate
[User Conference] Join us in Pleasanton for 2 days of intensive training, and fun networking: ManageEngine User Conference 2018 is here!
We'd love to host you at our Pleasanton office for the ManageEngine User Conference and Training on the 23rd and 24th of May. We've got an exclusive track for Desktop and Mobile device management, and the proceedings are going to be kicked-off by none other than Jack Madden from TechTarget! Reason enough to attend? Well, you'll be thrilled to know that there's more in store. Click here to check out all the details. What's in it for you: Listen to Jack Madden, watch live demos, and participate
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