ServiceDesk Plus 9304 Released
Dear Users, SDP 9304 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9304: SD-65950: Migration fails during deletion of asset relationship of a resigned user. Particularly happens in some environment where the count of resigned users with asset relationship exceeds 1000. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Survey: Are you ready for the future of ITSM?
We are collaborating with ITSM.tools to gain greater insight into whether ITSM professionals are ready for the future of ITSM. By taking a brief survey, you’ll be helping both yourself and your peers in determining what will be important going forward, and the ITSM industry’s level of future readiness. Please spare two minutes to share your views. Take the survey.
¡Pregúntale a los expertos - 5 de abril!
ServiceDesk Plus MSP - version 9.2- Build - 9206 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.2 - Build - 9206 Please refer the Migration path table available here and upgrade to our latest build 9206. What's new in ServiceDesk Plus - MSP 9206 ? Issues Fixed SDPMSP-10219 : All Solutions are visible to technicians irrespective of associated accounts. SDPMSP-10288 : Exception thrown when we click "Add credential" from Remote AE. SDPMSP-10294 : Exception thrown when we try to save credential under Asset Details. SDPMSP-10301 : Fields
Webinar - Learn the essentials of asset management in ServiceDesk Plus
Howdy PitStoppers, Hope the month has been exciting for you so far. To make it more so, we bring you a fun, informative, and brand new module this month to dig deep into, scilicet, asset management on 21st of March. IT and non-IT assets are vital to any organization irrespective of its size. Accurately managing these assets paves way for reduced asset maintenance overheads, better SAM (software asset management), dynamic software license compliance, flawless auditing, and better IT infrastructure
Same day support for iOS 10.3 with Mobile Device Manager Plus
We’re excited to announce that Mobile Device Manager Plus supports iOS 10.3, the same day as its release. Here’s a glimpse of the new iOS 10.3 features that are supported by Mobile Device Manager Plus: 1. Wi-Fi network whitelisting: Administrators can now restrict devices from joining unsecure Wi-Fi networks, and force them to only join wireless networks that have been approved by Mobile Device Manager Plus. 2. Dictation restriction: Using Mobile Device Manager Plus, admins can now restrict the dictation
ManageEngine Desktop Central now supports 'Rollups'
Hi Folks, Greetings from ManageEngine Desktop Central Technical Support. Its my immense pleasure to announce the support for 'Rollups' in Desktop Central patch management. I trust you must be aware about Microsoft's October Patch Tuesday, what has started supporting Rollup updates (B Week updates). These are nothing but a single bulky update which includes all. Now its Desktop Central's turn to support these updates. Support is provided as a specific patch type named 'Rollups' under the APD.
ManageEngine launches Patch Manager Plus!
We are excited to announce our newest arrival to the ManageEngine family, Patch Manager Plus that will help you patch faster, smarter and better. “Securing all the computers from vulnerabilities and keeping them up to date is something every enterprise dreams of and it can get complicated with multiple operating systems." But now you've Patch Manager Plus to help make this dream come true. Patch Manager Plus provides a single interface for automating all patch management tasks - from detecting
Have you tried Android for Work yet?
Hey, guys! Mobile Device Manager Plus has recently endorsed Google's mobility management function - Android for Work. For those of you who manage Android devices, this exceptional feature gives you enhanced device management controls like: 1. Separate work files from personal files on the same device. 2. Apply policies only to the work-container in managed devices. 3. Push work apps silently and prevent untrustworthy ones from being installed. 4. Manage volume purchase of apps easily. This
Applications Manager Version 13.2 Launched
Applications Manager has been updated with a number of new features as well as minor touch-ups and is available for download here – Version 13.2 and for update here – Service Packs. With this release, we have tried to give our users real-time operational visibility into the performance of their Spark applications and their Azure Storage accounts. Here is a quick look at everything that has gone into the new version: Apache Spark Monitoring - Get real-time operational visibility into Spark applications,
We’re ending support for Internet Explorer 9 and 10
Hi Users, For ServiceDesk Plus On-Demand to offer an experience better than traditional software, we need to exploit new capabilities offered by modern browsers. The Web is ever changing and old technologies can become a drag on our quest to keep the application fresh and young. In order that we continue focusing on offering a modern user experience for our customers, it is imperative that we move on to support newer technologies that legacy browsers do not support. We will start to gradually phase
Support for MySQL Database
Dear Users, Please note that the support for MySQL database will be removed from Jun 2017. The main reason to stop supporting MYSQL database is that, we are working on Mickey lite framework migration. ServiceDeskPlus-MSP is built on top of Manage Engine's proprietary framework. This framework enables the flexibility to use the desired database. Currently, we are in the process of upgrading this framework for better stability and to include advanced features. Providing support for the older databases
Critical update for Desktop Central versions older than 92056!
What is the change? Desktop Central's patch management has released a new schema to support various features for Windows, Mac & Linux patch management. What will be the impact? If you are running Desktop Central version older than 92056, you will not be able to synchronise the latest patch updates. What should I do? Upgrade to the latest build on or before 16th March 2017, to continue using patch management.
Script Master - 7: How to create a new change request automatically from a parent request.
Hello users, Today's Script Master's post will help you to trigger the creation of a change request using a API call,based on the values in certain fields of the parent request.The request ID of the parent request is appended to the subject line of the change request. Refer to the comments within the script for more information on the json structure in which data has to be send in the API call for creating a change request.The script to do this is available here. Let us assume a scenario where
Free webinar: Six IT help desk lessons from the casinos of Vegas
Hi, Inefficient process planning and unplanned executions can disrupt IT service delivery and even bring business to a halt. With huge financial costs and business continuity at stake, handling an IT help desk can be a lot like gambling at a casino. Casinos can teach us a lot about ITSM, like how to manage a bankroll and when to put on a poker face. In this webinar, we'll go all in to teach you the parallels between the casinos of Vegas and ITSM best practices. Time: March 23, 2017 | 11:00am to
Key Manager Plus 5.0 released
We are happy to announce the release of Key Manager Plus 5.0 (Build 5000). We want to take this opportunity to thank all our customers and users for their feedback and continued support. Our new version of Key Manager Plus facilitates end-to-end certificate life cycle management by integrating with Let's Encrypt, the renowned open certificate authority. Key Manager Plus now completely automates the acquisition, deployment, re-issue, renewal, and revocation of certificates from Let's Encrypt. Users
OpManager Enterprise Edition v12.1 released!
Hi, We are glad to announce the release of OpManager Enterprise Edition (EE) v12.1. It includes a great set of new features and enhancements that might be of interest to you. Major highlights: Integrated network management: Tightly integrates NetFlow monitoring, configuration management, firewall log management, and IP address & switch port management in one exe as add-ons (no addition download is required) Intuitive GUI: Includes new Fluidic v2 GUI for the central and probe with customizable dashboards,
Latest update of Analytics Plus version 3100 now available
Hello there, Yes, we are back with an all new release of Analytics Plus- build no 3100. Here's a quick roundup of some of the latest features in this release. 1. Live connection with Amazon Redshift database for real-time reports and dashboards. Now you can easily import data by using an option to live connect with your Amazon Redshift database. For every report that you create, Analytics Plus will generate appropriate queries to fetch the required data from Amazon Redshift at the time of report
Boot Camp Feb '17 - Change Management
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Free Webinar on March 14th - How analyzing data patterns can improve IT service delivery
Given that data is an important organizational asset, it is key that users get to access them easily, in order to make important decisions. Analytical tools help in combining data from different sources and analyze them to reveal useful insights. Join our free webinar and know how you can use IT analytics to decipher data patterns, and improve IT service delivery. View more details here Schedule: March 14th Time : 10 am -11 am GMT| 2pm-3pm AEDT | 11am-12pm PDT
Ask The Experts - March 7 - Completed !
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New update for Free Windows Admin Tool is released !
Enhancements : New Tool - Free Remote Control Tool is now introduced. Version : 3.0.11 We are pleased to announce a new update to Free Windows Admin Tools which includes a Free Remote Control tool, added to the list of 14 existing tools. This tool helps to take control over a remote computer for troubleshooting. Highlights of this tool: Troubleshoot computers across domains. Computers can be taken for remote without the help of any agents. Files can be shared between the computers. To download
¡Usuarios! Prepárense para una maratón de intercambio de conocimientos de 12 horas con nuestros expertos el 7 de marzo.
Announcing the release of FileAudit Plus' latest version: Build 4120
Dear All, Greetings from ManageEngine FileAudit Plus! We are delighted to announce the release of ManageEngine FileAudit Plus' latest version: Build 4120. With latest build 4120: View share & security permissions, properties of configured files/folders; with the ‘Permission’ and 'Properties' reports respectively. Other enhancements and fixes have also been made to enrich your experience, please find them below. With FileAudit Plus: Audit and analyze file/folder access in real-time. Identify stale,
ServiceDesk Plus 9302 Released
Dear Users, SDP 9302 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9302 SD-63979, SD-65613 : Unable to login to the application in certain scenarios by multiple users with same login credentials when 'Keep me signed-in' is enabled. SD-65786 : Unable to access the Purchase module after migrating to 9301 in some environments due to the additional fields configured previously before migrating. Please
Webinar: Drive Successful IT Changes using Servicedesk Plus.
Hello ! Looks like the year has taken off to a great start, what with all the action we had in January. This month, we are back, rejuvenated and revamped with a brand new module to discuss, namely change management! Change is inevitable, more so in IT. Efficiency in transition of change is vital in IT, inherently this is where change management comes into play. Mark the date for 21st February, 2017 wherein you'll be spending 45 minutes of action packed, fun learning time, getting acquainted with
End Point Management Seminar - 21st Feb 2017, London
ManageEngine is hosting a seminar on End Point Management in London on Tuesday, 21st February 2017. Few of the topics that would be covered here are : Mobile Device Management, Patch Management, OS Deployment, Software Deployment, Asset Management, Remote Control and much more! You can register for the event here - http://bit.ly/2k6j6Yn
New update for Free Windows Admin Tool is released !
Enhancements : New Tool - Free Remote Control Tool is now introduced. Version : 3.0.11 We are pleased to announce a new update to Free Windows Admin Tools which includes a Free Remote Control tool, added to the list of 14 existing tools. This tool helps to take control over a remote computer for troubleshooting. Highlights of this tool: Troubleshoot computers across domains. Computers can be taken for remote without the help of any agents. Files can be shared between the computers. To download
ServiceDesk Plus 9301 Released
Dear Users, ServiceDesk Plus 9301 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9301: SD-65655: Task tab under the Incident template displays a blank page for users who have changed their page length. SD-65659: Unable to modify the customizations done to self service portal post upgrade SD-65705: When the text to be searched in Assets module is entered in global search, it displays results from solution
Desktop Central Patch Database may failed to update.
Dear Desktop Central customer, Good Morning. We would like to inform you that server hosting the Desktop Central Patch DB is currently down and team working on it to fix this issue asap. However, if Network allows the traffic from Singapore then you do not get a sync failures message. Here's the IP details of server hosting the Patch DB: 74.201.126.219 - US Region - Down 74.201.126.227 - US Region - Down 117.20.43.137 - Singapore - UP and Running 117.20.43.155 - Singapore - UP and running Due
Release update for February 2017 security update release.
As per the Microsoft blogs, it seems there is delay in releasing the February Security updates due to last minute surprises. We are keep checking the MS blogs for further update and keep you posted the status of security update release details. Here's the MS Blogs link for your reference: https://blogs.technet.microsoft.com/msrc/2017/02/14/february-2017-security-update-release/ Thank you, Regards, ----- Dinesh Babu J Sr. Technical Consultant Desktop and Mobile Device Management Solution Direct
ManageEngine Desktop Central : Feb 2017 - Third party patch updates
Hi Folks, Please find the Third party updates supported. DVDFab 10.0.2.2 Frostwire 6.4.5.218 Adobe Flash Player 24.0.0.221 Adobe Flash Player PPAPI 24.0.0.221 Adobe Flash Player for IE 24.0.0.221 Regards, ----- R Romanus Prabhu Technical Account Manager Desktop and Mobile Device Management Solution Direct Support : +1 408 916 9886 Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS) [ Desktop Management | Desktop Mgmt for MSP | OS Deployment | Mobile Device Mgmt | SCCM 3rd
ManageEngine Desktop Central : Feb 2017 - Microsoft patch updates
Hi Folks Greetings. The previous blog from MS has indicated a delay in the Patch Update release for February 2017. This was updated in the below forum post, https://forums.manageengine.com/topic/release-update-for-february-2017-security-update-release However, there is an update today regarding the further delay in release, UPDATE: 2/15/17: We will deliver updates as part of the planned March Update Tuesday, March 14, 2017. on the same MS blog https://blogs.technet.microsoft.com/msrc/2017/02/14/february-2017-security-update-release/
Free e-book: Managing and Securing Mobile Devices for Dummies
To help you keep up with advancing mobile technology, while protecting corporate data and assets, ManageEngine gives you a definitive direction in the latest ebook on Managing and Securing Mobile Devices. Click here to get your free copy now!
Free e-book: Managing and Securing Mobile Devices for Dummies
To help you keep up with advancing mobile technology, while protecting corporate data and assets, ManageEngine gives you a definitive direction in the latest ebook on Managing and Securing Mobile Devices. Click here to get your free copy now!
Free e-book: Managing and Securing Mobile Devices for Dummies
To help you keep up with advancing mobile technology, while protecting corporate data and assets, ManageEngine gives you a definitive direction in the latest ebook on Managing and Securing Mobile Devices. Click here to get your free copy now!
Free e-book: Managing and Securing Mobile Devices for Dummies
To help you keep up with advancing mobile technology, while protecting corporate data and assets, ManageEngine gives you a definitive direction in the latest ebook on Managing and Securing Mobile Devices. Click here to get your free copy now!
Free e-book: Managing and Securing Mobile Devices for Dummies
To help you keep up with advancing mobile technology, while protecting corporate data and assets, ManageEngine gives you a definitive direction in the latest ebook on Managing and Securing Mobile Devices. Click here to get your free copy now!
Free e-book: Managing and Securing Mobile Devices for Dummies.
To help you keep up with advancing mobile technology, while protecting corporate data and assets, ManageEngine gives you a definitive direction in the latest ebook on Managing and Securing Mobile Devices. Click here to get your free copy now!
Desktop Management Software - Free for 25 Computers
Hi, If you are looking for a complete Desktop Management software, try ManageEngine Desktop Central. With Desktop Central, you can: Automate patch management for Microsoft and 3rd party applications Deploy Software to computers remotely Manage Software Licenses and get usage statistics Prohibit and remove unauthorized software usage Take control of remote computers Manage mobile devices running iOS, Android and Windows and much more. The fully functional Free Edition can manage upto 25 computers
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