Now Available - Version 13.1 of Applications Manager
Applications Manager has been updated with new features and enhancements and is available for download here – Version 13.1 and for update here – Service Packs. With this release, we have introduced out-of-the-box support for monitoring performance of Apache ActiveMQ and the virtual machines of Microsoft Azure. Here is a quick look at what has gone into the release: Key highlights of version 13.1: Apache ActiveMQ Monitoring – You can collect ActiveMQ metrics, correlate your queue and broker performance
Script Master - 10: How to integrate ServiceDesk Plus with HipChat.
Hello users, Here I come with another interesting script that helps you integrate ServiceDesk Plus with HipChat. Before I go into the details, allow me to give you a quick introduction about HipChat. HipChat is a hosted group chat platform built for teams that collaborate through persistent chat rooms, file and screen shares. HipChat also includes cloud-based file storing, video calling capability, message-history searching and inline-image viewing. Integrating HipChat with ServiceDesk Plus enables
End Point Management Seminar - 21st Feb 2017, London
ManageEngine is hosting a seminar on End Point Management in London on Tuesday, 21st February 2017. Few of the topics that would be covered here are : Mobile Device Management, Patch Management, OS Deployment, Software Deployment, Asset Management, Remote Control and much more! You can register for the event here - http://bit.ly/2k6j6Yn
End Point Management Seminar - 21st Feb 2017, London
ManageEngine is hosting a seminar on End Point Management in London on Tuesday, 21st February 2017. Few of the topics that would be covered here are : Mobile Device Management, Patch Management, OS Deployment, Software Deployment, Asset Management, Remote Control and much more! You can register for the event here - http://bit.ly/2k6j6Yn
End Point Management Seminar - 21st Feb 2017, London
ManageEngine is hosting a seminar on End Point Management in London on Tuesday, 21st February 2017. Few of the topics that would be covered here are : Mobile Device Management, Patch Management, OS Deployment, Software Deployment, Asset Management, Remote Control and much more! You can register for the event here - http://bit.ly/2k6j6Yn
End Point Management Seminar - 21st Feb 2017, London
ManageEngine is hosting a seminar on End Point Management in London on Tuesday, 21st February 2017. Few of the topics that would be covered here are : Mobile Device Management, Patch Management, OS Deployment, Software Deployment, Asset Management, Remote Control and much more! You can register for the event here - http://bit.ly/2k6j6Yn
End Point Management Seminar - 21st Feb 2017, London
ManageEngine is hosting a seminar on End Point Management in London on Tuesday, 21st February 2017. Few of the topics that would be covered here are : Mobile Device Management, Patch Management, OS Deployment, Software Deployment, Asset Management, Remote Control and much more! You can register for the event here - http://bit.ly/2k6j6Yn
Boot Camp Jan '17 - Incident Management
Network Configuration Manager 12.2 service pack released!
We are glad to announce the release of Network Configuration Manager v12.2. It includes a great set of new features and enhancements that might be of interest to you. Major highlights: Export Flow: Exporting flows from your device to Netflow Analyzer or any flow processing tool involves a string of commands and tasks. With Export flow in Network Configuration Manager, perform the same task in 3 simple steps. Configlet Promote: Some configlets are more often used than the others. Keep these
Script Master - 1: ServiceDesk Plus & Slack integration.
Hey Guys, Who would say a NO for a script that makes your IT job easy and fast? Thats why, we are launching "ServiceDesk Plus Script Master", a weekly activity that envelopes a use case gathered from some of you, the script to achieve that requirement and its execution steps along with the video. Don't forget to visit PitStop every wednesday for the Script Master's post and make your IT life a bliss. Today, let's see how to integrate Slack with ServiceDesk Plus. For the uninitiated, Slack is a cloud-based
Contest: Predict what might complicate your IT this year.
New year brings new set of challenges. Take some time to think on what can complicate your IT this 2017, and prepare yourself to combat them. What are the top IT challenges you think can come your way, pick the top five and get a free t-shirt*. Contest open till February 3, 2017. *T-shirts will be given to first 100 registrations.
ManageEngine Desktop Central : Jan 2017 - Patch Tuesday update
Hi Folks, Good day. Quick update on the January 2017 Patch Tuesday. New Security Bulletins : Security Update for Microsoft Edge (3199709) - Supported Security Update for Microsoft Office (3214291) - Supported Security Update for Adobe Flash Player (3214628) - Supported Security Update for Local Security Authority Subsystem Service (3216771) - Supported Office Updates : SECURITY UPDATES : Security Bulletin MS17-002 MS17-002: Description of the security update for Word 2016: January 10, 2017 (KB3128057)
ServiceDesk Plus 9241 Released
Dear Users, SDP 9241 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9241 SDF-38562 : Option to search POs using additional fields in global search. Issues Fixed in 9241 Work Stations SD-62547 : A site restricted technician can view other site's VM Hosts/VM Machines in their respective list views. SD-65306 : While importing assets/workstations through CSV, exception is thrown if the owner's login name
Introduction of New Rich Text Editor in ServiceDesk Plus !
Dear All, We are planning to introduce the "New Rich Text Editor" in our product. We have taken up this feature because of the increasing no. of issues related to formatting when you access SDP with different browsers. New Rich Text Editor has the following features: 1. A new look and feel. 2. You'll experience faster loading of the page. 3. Wide range of fonts and font sizes available. 4. Font face and font size customization is available as per the users need. 5.
ServiceDesk Plus 9239 Released
Dear Users, SDP 9239 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9239: SD-63443 : Buffer overflow error in agent while taking remote control. SD-63657 : More than one viewer opens up while taking remote control in IE. SD-65040 : "Certificate has been revoked" error is displayed while taking remote control. SD-63262 : Microsoft Windows Unquoted Service Path Enumeration error in agent . Please
Change in Adobe Patch Download Policy
Hi Folks, There seems to be a change in the Adobe download policy which is in turn affecting the download of these patches in Desktop Central. What is the change? Adobe had recently changed their patch download policy by hiding the direct download links to their patches. This is applicable to Adobe Air, Flash Player, Reader and Shockwave Player applications. What is the impact? Without the link to the patch, Desktop Central will not be able to update these patches to the computers missing them,
ServiceDesk Plus 9240 Released
Dear Users, SDP 9240 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9240 SDF-62529: You can now configure a setting on the Self Service Portal to automatically delete system-generated notifications, such as acknowledgment or assignment mails, that are older than a certain time period. Issues Fixed in 9240 Request SD-60716: Unable to reopen a request when the site to which it has been associated has
Desktop Central supports new Mozilla Firefox patch
Hello everyone, Firefox has released a fix for 0 day vulnerability which allowed attackers to execute code on Windows workstations. We are happy to announce that we support the released patch! Our customers can deploy the patch immediately to the systems using Mozilla Firefox and stay secure from this vulnerability. Stay Secure! Happy patching. Regards, Jangveer Singh Desktop and Mobile Device Management Solutions Direct Support : +1 408 916 9886 Toll Free: +1 888 720 9500 (US) | 0800 028 6590
Script Master - 8: How to automatically assign users to different roles in a change request.
Change managers often decide who plays different roles in implementing the change effectively in an IT infrastructure. For a frequently carried out change request, the team involved may be the same. This can be based on the services affected or the change type. As a result, the change manager has to repeatedly assign the same set of technicians for a frequently occurring RFC. This Script Master post will help you do away with repetitive technician assignments and automate the process of adding users
Hotfix 8015 released
Dear Customers, We have released our hotfix 8015 today. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of issues fixed in this hotfix https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8015 Thank You Regards, Arun Kumar - Tech Support Lead ManageEngine- SupportCenter Plus Direct Number : + 1 408 352 9115 X 7213
ServiceDesk Plus 9238 Released
Dear Users, SDP 9238 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9238: SD-65361, SD-65269: Issue with Desktop Central integration when the option 'Enable to access Desktop and MDM Plugin Functionality' is chosen and certificate error while running DC in https mode. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Solving bandwidth woes with NetFlow Analyzer 12.2
Hello everyone, With the start of new year, we have come up with a series of webinars for every month. We invite you to attend our first webinar on "how to solve your bandwidth woes with NetFlow Analyzer 12.2", without wasting much time. Attend this webinar to learn: About the recent trends in bandwidth management How NetFlow Analyzer is unique from other tools How to troubleshoot bandwidth issues with NCM add-on About new enhancements - exporting flows from web UI How to generate custom reports
ServiceDesk Plus OnDemand Enhancements and Fixes
Dear Users, We have released an updated today with a bunch of enhancements & fixes. Kindly go through the What's New page to know about them : https://ondemand.manageengine.com/service-desk/whats-new.html Below are some of the release in the immediate pipeline : Dashboard customization & Reports enhancements for request Asset Enhancements & Credential Library Bar-code scanning of assets RTL support for locales Arabic & Hebrew Kindly do check out these enhancements and please let us know your feedback's
Boot Camp Dec'16
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Webinar: How to Master Request Management using ServiceDesk Plus.
Hello everyone! Wish you a fabulous 2017! Keeping our promise to make IT easy for you, this year we bring feature-specific webinars every month accurately fashioned to further your expertise in ServiceDesk Plus. I'm glad to invite you all for the first webinar encompassing the basics of request management, related best practices, and latest updates on 17th of January. For your ease, we will conduct this webinar at three different time-zones. So set apart 40-mins of your time and join us either
Regarding the new left panel in ManageEngine forums
Dear PitStoppers, Currently there are over 40 different product forums facilitating discussions among various ManageEngine product users. One request put forth by many of our users is easy navigation across different product forums. Our latest update caters to the same. Please refresh your browser and check the left panel. What you see is a solution based categorization of various ManageEngine product forums. For example, the Help Desk solution includes the product forums of ServiceDesk Plus, ServiceDesk
Hotfix 8014 released
Dear Customers, We have released our hotfix 8014 today. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of features and the issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8014 Any technical assistance, please mail us at supportcenterplus-support@manageengine.com or you can call our support number + 1 408 352 9115 Thank You Regards, Arun Kumar - Tech Support Lead ManageEngine-
ServiceDesk Plus 9237 Released
Dear Users, SDP 9237 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9237 SD-63274 : Support for SNMP V3 scan has been introduced. Issues fixed in 9237 Requests: SD-65225 : Reply windows gets over-written when trying to reply multiple requests simultaneously. SD-65190: Request page gets slowly loaded when the resource section contains lots of questions with check box options. SD-63552: Alias mail ID does
ServiceDesk Plus 9228 Released
Dear Users,
SDP 9228 has been released and can be downloaded from the URL below,
https://www.manageengine.com/products/service-desk/service-packs.html New features in 9228: SDF-63023: Service Catalog can now be obtained as an Add-on for Standard edition. SDF-63419, SD-61445: Field and Form Rules Enhancements: Ability to copy rules to multiple templates Action to add/remove options from the Pick List field through UI (except Site & Group fields) Action to set values for fields through UI Action
Boot Camp Dic '16: ¡Desenreda guirnaldas en esta Navidad!
Register for "ManageEngine User Conference at San Francisco Bay Area
Mark your calendar for two days of unlimited learning and fun at the ManageEngine User Conference in Pleasanton, CA. Check out new product features and updates, integrations, and product launches, all aimed at keeping you ahead of the curve. Attend live demos to understand the product and learn about the latest trends through customer case studies. Participate in one-on-one sessions with our experts and network with peers. Register Now!
Mail fetch issue - Office 365 users
Hi, Lately we are receiving multiple requests with mail fetching issue. We have found that it occurs particularly with the Office 365 users. The issue is due to an update in their SSL certificate. Here's the error trace we see on the logs, Exception when connecting to store.|javax.mail.MessagingException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target;
Planned maintenance of our US Data Center: December 23rd to December 30th, 2016.
Dear Customers, As a part of our annual infrastructure maintenance, we are upgrading our US data center infrastructure from Dec 23rd to Dec 30th, 2016. While we carry out this upgrade, we would like to inform that Mobile Device Manager Plus - Cloud edition, as well as other Zoho services, will be fully operational. We do not expect any major interruptions and you should be able to use all our services during this upgrade. We will update this forum post once the data center maintenance is complete.
Service Interruption - Limited Support
Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city several hours ago. All offices and schools in the region remained closed today. Zoho’s Chennai office was also closed, with the exception of our customer support staff who came in before the storm hit. However, customer support has been spotty as communication links have been
Announcing the latest release of Applications Manager - Version 13.0
Applications Manager has been updated with new features and enhancements and is available for download here – Version 13.0 and for update here – Service Packs. We’re really excited to introduce you to our newest goodies so, without further ado, here they are: Key highlights of version 13.0: Apache ZooKeeper Monitoring: You can use Applications Manager to manage your Zookeeper clusters and Znodes, collect all the performance stats and get alerts automatically of potential issues pertaining to resource
ServiceDeskPlus 9236 Released
Dear Users, ServiceDeskPlus 9236 is released and can be downloaded from below URL. https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9236: SD-64437: Exception while approving the final stage of a request. SD-64108: XXS vulnerability issue in showing the auto suggestions while creating request. SD-65254: Error while running query report with column name /alias name containing the keyword 'from' and function 'longtodate'. SD-65245: Unable to assign Technician
Webinar - Nuevas funcionalidades de la versión 9200 de Servicedesk Plus
Hola a todos! Queremos presentarles las nuevas funcionalidades de la versión 9200 de ServiceDesk Plus. Únete a este webinar en vivo donde mostraremos las características más importantes que se agregaron en esta versión 9200. La cita es el miércoles 6 de diciembre. Para inscribirte, por favor accede aquí. Te esperamos! Saludos cordiales,
Script Master - 5: How to send custom SMS notifications to users
Hello folks, Do you guys remember the Script Master's post about sending custom email notifications? In case you've missed it, you can visit the post here. Today's Script Master's post will help you send custom SMS notifications to users through SMS gateways. To demonstrate, I've preferred the Clickatell SMS gateway in this post. How it works: The SMS is sent using the Clickatell SMS API along with an authorization token, against an existing account. In the application, you can use either Request
ManageEngine Customer Support is Experiencing a Slowdown
Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city several hours ago. All offices and schools in the region remained closed today. Zoho’s Chennai office was also closed, with the exception of our customer support staff who came in before the storm hit. However, customer support has been spotty as communication links have
ManageEngine Support is experiencing a slowdown
Dear Customers: Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city. All offices and schools in the region remained closed. ManageEngine’s Chennai office was closed yesterday, with the exception of our customer support staff who came in before the storm hit. Customer support has been spotty as communication links have been
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