ServiceDesk Plus 9404 Released
Dear users
ServiceDesk Plus 9404 has been released. We've introduced our first phase of GDPR features with this release. The following GDPR features are included in this build:
1. PII fields in templates
Mark a data field as PII when adding an additional field to a template so you can easily distinguish PII from
other data.
2. Meet users' right to be forgotten
The GDPR grants individuals a number of rights, including the right to be forgotten. That means that users
can ask an organization to delete all their personal data, or anonymize that data if deleting user information
conflicts with business processes or violates other regulations. You can now anonymize users' names and
completely delete their other PII in ServiceDesk Plus to respect their right to be forgotten under the GDPR.
We're also conducting a free webinar to help you understand and implement GDPR. If you're interested in joining the webinar,
please register here
Check out our
Readme for more details on the features, enhancements, and bug fixes in this release.
Regards,
Edwin Vasantha Kumar
Servicedesk Plus Team
Topic Participants
Edwin Vasantha Kumar
Steve Taylor
Hugh Finnegan
Umasankar
Demetrius