Script Master - 4: How to assign CAB members to a change request automatically.
Hello everyone!
I'm sure most of you are busy planning your Christmas season already
. While you wait for your Santas to shower you with the gifts you desire, I'm happy to share an interesting script
this festive season with
all the
Change Managers
.
When an RFC is raised, it is the
Change Manager
who seeks recommendations from CAB members and manually adds them to the RFC. The
script discussed today helps
Change Managers
to automatically assign CAB members to a change request through custom triggers based on field values present in the change template.
To do this, submit the name and the email address of the CAB members in a specific json structure. Refer the comments inside the script for more information on the json structure and tips to build the script. First, setup the CAB members whom you want to mention in the script under Admin -> Change Advisory Board .
Execution steps:
1. Copy the script file into the \Manageengine\ServiceDesk\integration directory.
2.Update the script by adding the name and email address of the CAB members. Make sure you follow the syntax provided in the comments section to make necessary changes.
3.Configure the script under the Admin -> Change Custom Triggers . Provide the path of the change json file as the input to the script.
Below is a screenshot showing a sample configuration.
1. This script was tested on python v3.4.1 - 32 bit and v3.5.1 - 32 bit.
2. This script will work only in ServiceDesk Plus version 9113 and above.
To make the best use of this, take a look at the comments in the script and the related post in our resources section.
Trust you find this post useful. In case you've missed the previous posts, visit here . Try them and send your feedback to us as comments to the respective posts. See you next Wednesday with another useful script.