ServiceDesk Plus 9235 Released
Dear Users, SDP 9235 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9235: SD-65253 : Unable to perform agent based scan when SSO is enabled in server. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Complimentary webinar: Reinforcing IT security with privileged account management
Join us as we explore strategies to combat cybercrime and reinforce IT security. Date: December 1, 2016 Time: 1) Australia - 2:00 PM to 3:00 PM AEDT (Register here) 2) United Kingdom - 10:00 AM to 11:00 AM GMT (Register here) In this webinar, we will cover: 1) The access points through which criminals can enter your IT kingdom 2) How to identity thefts and sabotages 3) How privileged account management can protect the door to your IT kingdom 4) A live demo of Password Manager Pro
ServiceDesk Plus 9234 Released
Dear Users, SDP 9234 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9234: SD-60295 , SD-63336: Solution Auto Suggest for Technicians: Suggesting solutions for requests based on the keywords found in the requests. This allows the Technicians to try different solutions from the suggestions, copy them as resolutions if applicable, or add comments to the solutions that didn’t work while keeping track of
SharePoint Manager Plus Build 4102 released!
Hi everyone, We are happy to roll out the new SharePoint Manager Plus Build 4102. Build 4102 highlight: In addition to the product authentication, users can now use their Active Directory credentials to login to the product. For better user experience we have included the below enhancements: Operation ID based search Export of results and logs of management operations An option to remove "Site collection Administrators" Additional details have been included in the copy/move permissions results
OpManager 12.2 service pack released!
Hi, We are glad to announce the release of the much awaited OpManager 12.2 service pack. This is one of the biggest service pack release in the history of OpManager and hence the delay. However, we thank all our customers for waiting paitently for the release of this service pack. What 12.2 has to offer for customers using OpManager 11.6 (or lower versions)? Unified network management: OpManager 12.2 allows customers to upgrade to a unified network management software that includes various network
ServiceDesk Plus 9233 Released
Dear Users, SDP 9233 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9233: SD-63813 : Vulnerability issues fixed in agent. Note: Users are requested to upgrade to latest agent version to resolve scan issues. SD-64239 : All XSS vulnerabilities are fixed in "Purchase Request" module. SD-63222 , SD-63215 , SD-63210 , SD-63211 : XSS Vulnerability issues fixed. SD-63930 : Struts related vulnerability fixed.
OpManager12 Webinar - Register Now!
Hello Everyone, We are organizing a webinar for our customers to educate how to upgrade from OpManager version 11.6 to 12.2. The webinar's Agenda includes: Evolution of OpManager Version 12 and its significance Benefits of an integrated tool Existing users - How to migrate in three simple steps? Webinar details: Speaker: Suresh Bagavathy When: Tuesday | 22nd November 2016 Time Zone: 10:00 AM EST | 3:00 PM BST If you are interested in attending, please register here. Cheers, Suresh
NetFlow Analyzer 12.2 service pack released!
Dear Users, We are glad to announce the release of NFA 12.2. NetFlow Analyzer 12 comes in new UI to make navigation much more easier and faster along with new features and enhancements. Existing customers, kindly note, that the upgrade to 12.2 can be done from 10250 onwards. To upgrade to the latest version, fill the form so that we can assist you with the upgrade steps. Customers in earlier builds can move to build 10250 by applying the service pack available at https://www.manageengine.com/products/netflow/service-packs.html.
What is supported in November 2016 - Patch Tuesday? status update
Hi Folks, Greetings from Technical Support Team. Since many customers are getting confused with this month's 'Roll-up' patches and the release process (November 2016). Here is what the team has done for a better understanding. A security-only quality update Bulletin ID Released Updates (KB) MS16-130 * 3197867,3197873 MS16-131 3197867,3197873 MS16-132 3197867,3197873,3197876 MS16-134 3197867,3197873,3197876 MS16-135 3197867,3197873,3197876 MS16-137 3197867,3197873,3197876 MS16-139 3197867 MS16-142
ServiceDesk Plus 9231 Released
Dear Users, SDP 9231 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9231 : SDF-64374: ServiceDesk Plus is now integrated with AD Manager Plus. Administrators can reset password, create, delete, unlock, enable, disable users in AD from Request details page of ServiceDesk Plus and thus efficiently manage their Active Directory in both the Applications. This feature can be configured under Admin >> ME
ServiceDesk Plus 9230 Released
Dear Users, SDP 9230 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9230: SD-64082 : Unable to fetch mails due to connection exhaust. SD-64270 : Connection error occurs while trying to fetch mails using IMAP. SD-64061 , SD-64084 , SD-63886 , SD-63821 : Duplicate 'New PO' and 'Delete' buttons appear in the PO ListView page. SD-63997 : Unable to search Purchase Orders from global search using PO's item
ServiceDesk Plus 9232 Released
Dear Users, SDP 9232 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9232: SD-64457: Admin Page gets misaligned in the Arabic language. SD-65033: Desktop Central Action names appear garbled in Non-English Languages. SD-64461: Unable to perform translations using the developer tool. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Hotfix 8013 release
Dear Customers, We have released our hotfix 8013. Please find the list of issues fixed in this hotfix https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8013 Please refer the below link for the upgrade instructions https://www.manageengine.com/products/support-center/service-packs.html#upgradeinstruction For any technical assistance, please contact us the below numbers or send a mail to supportcenterplus-support@manageengine.com Thank you Regards, Arun Kumar - Tech Support Lead ManageEngine- SupportCenter
ServiceDesk Plus Android app 3.0 Released
Dear User, ServiceDesk Plus Android app 3.0 has been Released. Please find the play store link below, https://play.google.com/store/apps/details?id=com.manageengine.sdp Features included in 3.0 are: 1. Tasks feature supported from build version 9203 & above. 2. Support to add, edit, view & delete tasks. 3. Add work log & attachment support for tasks. 4. Option to include start time, end time & non-operational hours in work log. 5. Consider as first response dialog shown while adding notes &
Everything You Need to Know About ITSM Analytics: Industry Insight 2016
Recently, ManageEngine Analytics Plus conducted a survey of 160 ServiceDesk Plus customers to understand what they want from an analytics solution when it comes to deriving insights from their service desk data. Here are the results: http://ow.ly/FYT9304Hcrd Full press release: http://ow.ly/d29m305xuyR
Contest: Win an iPad Mini 2 or a $200 Amazon gift voucher!
Hello! It's that time of the year when we remember all that's spooky. Over the years, we have all come to fear several things. The dark, monsters under the bed, zombies, computers, wires, hackers...you get the drift. Network security has given us all a fright or two (or a hundred, but who's counting?). In the spirit of Halloween, we thought we could share our IT nightmares. Do take up our survey and let us know what scares you the most about network security. We're giving away an iPad Mini
Latest release of ServiceDesk Plus v9229 supports service catalog and additional fields
Hello there, The latest ServiceDesk Plus release v9229 is now available and supports custom fields and service catalog for Analytics Plus. By integrating with this build, you can view these data sets in Analytics Plus during the SDP sync. Now you can create reports and dashboards, based on this newly available information. Resources Read me document for ServiceDesk Plus is available here. Latest service pack for ServiceDesk Plus can be download from here. Have a great day!
Latest SDP release v9229 supports custom fields and service catalog for Analytics Plus
Hello there! The latest ServiceDesk Plus release v9229 is now available and supports custom fields and service catalog for Analytics Plus. By integrating with this build, you can view these data sets in Analytics Plus during the SDP sync. Now you can create reports and dashboards, based on this newly available information. Resources Read me document is available here. Latest service pack for ServiceDesk Plus can be download from here. In case you wish to download Analytics Plus, use this link.
Read our latest Whitepaper on Bring Your Own Device (BYOD) management!
Hello! Does your organisation support Bring Your Own Device (BYOD) policies ? To help you understand and manage BYOD programs better, we present you with the whitepaper on It has been written by the EMM industrial expert Steve Brasen from EMA , a leading analyst firm. Fill in the form below to read the whitepaper and tell us your views here on BYOD management.
ServiceDesk Plus 9229 Released
Dear Users, SDP 9229 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9229: SDF-59416: SDP-Zoho Reports/Analytics Plus Integration enhanced with Custom fields sync. Custom fields created for Incident, Service Catalog and Worklog can be viewed in Zoho Reports/Analytics Plus when synced. Issues Fixed in 9229: SD-64176: Format of Change details in INPUT_DATA given for custom script/class is obtained wrongly
Feature enhancement on operational Hours
Dear Customers, We are in the process of enhancing our operational hours feature(roadmap). We would like to share our proposed model and also would like to get your feed back/ideas for this enhancement As of now, you can set the working hours (eg: 9 AM to 6 PM) for all the days in common. We are planning to change this behavior, so working hours can be configured for each day separately as shown in the below image. Also we are planning to set a common operational hours for the "Day" specific calculations
IOS Push Notifications certificate expired on the 4th of October
Dear User Customers were instructed to download the push notification certificate from the bonitas site link , replace the existing file "SDPProductionCertificate.p12" available in ServiceDesk\server\default\conf and restart the application after replacing the file. We will include this file as a part of the 9229 hotfix. Regards Edwin Vasantha Kumar Servicedesk Plus Team
Boot Camp Sep '16 - Asset Management
Desktop Central Training Series # 3
After the success of the training series 1 & 2, we are now thrilled to announce the dates for the Training Series # 3. This time, it is going to be bigger and better. Yes, the training series will be conducted in 2 different time zones, and for 7 weeks. Not just that, we have taken all your feedback, questions and business requirements to make it more interesting and effective. Time Zones : 11:30 EDT for USA, UK, Canada & Mexico 06:30 GMT for Europe, Middle East, Asia and Australia Training Language
Discontinuing support for IE 8 and below
We had dis-continued the support for IE 8 and below from ServiceDesk Plus version 9101 which was released on 9th July 2015. Since at that time most of the function's would have worked in those browser's we would have displayed a message alone stating 'Some functions might not work on IE 8 and below. We recommend you to move to version 9 and above' while accessing a page in ServiceDesk Plus and the requested page would have been displayed. In one of the service pack release ( probably before Nov
Applications manager version 12.9 now available for download
We recently released version 12.9 of Applications Manager. Here is a quick look at the new highlights: Apache Kafka Monitoring Apache Kafka is an open-sourced, fault-tolerant publish-subscribe-based messaging system developed by LinkedIn. With Applications Manager, you can collect Kafka Resource utilization metrics, monitor Broker, Controller and Replication stats, and be alerted automatically of potential issues pertaining to the Network and Broker Topics. Learn more>> REST API Monitoring You can
SharePoint Manager Plus Version 4.1 Released.
Folks, We have good news! With the latest version of SharePoint Manager Plus, Version 4.1, SharePoint administration and management is about to get easier than before.Streamlining user access to critical resources is now a walk in the park. To cater to the needs of customers across the board we have added a new Professional Edition. The new edition comprises of features that will not only fulfill your demands but also go beyond to make your SharePoint environment as secure as it can be. Here are
What's Coming Up Next in ServiceDesk Plus OnDemand !
Dear SDP OnDemand Users, The next release of ServiceDesk Plus OnDemand will contain Request Assessment features and below is the list : Request Assessment Details - Request Tab(Time Elapsed Analysis) : Request Assessment presents every minute detail about the activities within a request. Total time spent on a request, technicians/ groups assigned to requests, status of requests etc., every such detail is fully elaborated in the request assessment page. Life of Request: This table displays the total
Imaging & OS Provisioning - Free training
What could makes us feel better, than answering your needs. Based on many requests from customers, we have introduced free training on Imaging and OS Provisioning. You can feel free to join us, in the training program and get more insights on the product. It is time for you, to explore the hidden tips and tricks. This training is scheduled on Sep 28th . The training will be conducted in 2 different time zones 11:30 EDT & 06:30 GMT. Here is the agenda of the training program. Provisioning OS for
Launch of ManageEngine Patch Connect Plus
Great news for Microsoft SCCM users! Now use SCCM to patch over 250 third party applications with ease. ManageEngine announces the release of its new product, Patch Connect Plus; which comes to you as a solution to the headaches caused due to humongous amount of time spent updating non Microsoft applications. The best part is, you use the same SCCM infrastructure and console for these applications too. Hence, no need to learn about new tools! Other Benefits include: ● Large third party patch
Launch of ManageEngine Patch Connect Plus
Great news for Microsoft SCCM users! Now use SCCM to patch over 250 third party applications with ease. ManageEngine announces the release of its new product, Patch Connect Plus; which comes to you as a solution to the headaches caused due to humongous amount of time spent updating non Microsoft applications. The best part is, you use the same SCCM infrastructure and console for these applications too. Hence, no need to learn about new tools! Other Benefits include: ● Large third party
ServiceDesk Plus Community Digest - Sep 14, 2016.
Happy Thursday, PitStoppers! The past fortnight has been awesome at so many levels. We saw many of you discussing interesting product features, helping yourselves get your issues fixed, and much more. For those of you who missed an awesome fortnight at PitStop, fret not, for we bring you all the action wrapped in this digest. Read on and relive the amazing fortnight. At the Podium: MKR@SDPAdmins is at the podium for the third consecutive week with 132 points. Boot Camp: Boot Camp, as you know is
Planned maintenance of our US Data Center
Dear Customers, As a part of our annual infrastructure maintenance, we are upgrading our US data center infrastructure from September 3rd 2016 to September 10th 2016. While we carry out this upgrade, we would like to inform that Mobile Device Manager Plus - Cloud edition, as well as other Zoho services, will be fully operational. We do not expect any major interruptions and you should be able to use all our services during this upgrade. We will update this forum post once the data center maintenance
Desktop Central Free Training ! Season 3 - Remote Control
Join us on a free training on Remote Control on Sep. 14th at 11:30 EDT (USA, UK, Canada and Mexico) & 06:30 GMT (Europe, Middle East, Asia and Australia). Here is the agenda of the training program. Resolving help desk tickets Learn how to use remote control to install Adobe Acrobat & troubleshoot WiFi related issues. Troubleshoot system slowness Explore how to of use various tools like, Task Manager, Chat, Disk Cleanup, CheckDisk, Defrag, etc, to troubleshoot system slowness. Enforce Power Management
ServiceDesk Plus 9227 Released
Dear Users, SDP 9227 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9227: SD-63846 : Unable to view Technician space notification icon and Request Collaboration, when the NIO port is occupied. SD-63872 : Success/Failure messages are not displayed in Request custom menu>> Request view. SD-63980 : In some customer environment, AD authentication fails, when there is a delay during login. SD-63325 : Failure
Hotfix 8012 released
Dear Customers, Today we have the released hotfix 8012. Customers who tried 8011 got failed due to improper data in the Holiday list. This hotfix will solve this issue. Please download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Issue id -13372 : Unable to perform 8011 patch upgrade (This issue is due to improper data in HolidayDefinition Table.) Thank you Regards, Arun Kumar - Tech Support Lead ManageEngine- SupportCenter Plus Direct Number
Launching Boot Camp Aug'2016 - Incident Management
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Hotfix 8011 released
Dear Customers, Today we have released our hotfix 8011. Here you can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of features included and the issues fixed in this hotfix ReadMe 8011 (Released On: September 7, 2016) Features/Enhancements: Sl.No Feature ID Description 1 13354 KeyBoard Shortcuts for Close (c), Reply to Latest Conversation (l r) and Forwarding the Latest Conversation (l f) 2 13370 Ability to add
Hotfix 8010 released
Dear Customers, We have released our hotfix 8010 today. You can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of features available in this release https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8010 Sl.No Feature ID Description 1 13345 Enhancements in the 'Advanced Analytics' module. It will now include a new option to setup On-Premise integration using ManageEngine Analytics Plus. ManageEngine Analytics Plus
ServiceDesk Plus Community Digest - Sep 1, 2016.
A lot happens in a fortnight on PitStop around ServiceDesk Plus. And, it's quite likely for you to have missed out on something interesting. So, we decided to bring you all the action of the fortnight in a digest. Read on and stay updated on all that's making PitStop the most happening IT hub. At the Podium: We are proud to announce that MKR@SDPAdmins is now At the podium this month with 139 points, closely followed by Adam Marks with 101. Boot Camp: Boot Camp opened last month. Designed as a series
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