Identify devices eligible for Apple's Repair Program with Mobile Device Manager Plus
Apple has
recently reported
that a small percentage of their iPhone 7 devices might display a "No service" message in their status bar despite the availability of the network carrier. They've attributed this to a component failure in their devices' hardware. According to Apple, this error has affected those devices that were manufactured between September 2016 and February 2018, and were sold in China, Macao, Hong Kong, Japan and the U.S.
To compensate for this issue, Apple has decided to roll out a "Repair Program", wherein they repair the affected smartphone unit, free of charge.
How to identify affected devices?
This link shows the device models that are eligible for this program. Model numbers are located on the back side of the unit. Mobile Device Manager Plus can save you the time of manually identifying these affected devices within your organization.
If you are hosting Mobile Device Manager Plus on Zoho Corporation's servers, i.e.
on cloud, all you need to do is enter the below URL on your browser:
If you are hosting Mobile Device Manager Plus on your own servers, i.e.
on-premise and the build that you are running is
above 92303, you would have to append the
following to your server URL:
mdmInv.do?actionToCall=showAppleServiceProgram
If in case the build you are running is
below 92303, you can head over to our support, either by mailing us at
mdm-support@manageengine.com, or you can navigate to
Reports -> Custom Reports -> New Query and click on the "
Request for Query" link located at the top right corner of the product console, as shown in the image below.
MDM Apple Repair Program