ServiceDesk Plus 9401 Released
Dear Users,
SDP 9401 has been released and can be downloaded from the URL below,
Issues fixed in 9401:
- SD-70135 : Unable to create service requests, merge requests, or convert incident requests to service requests if the default additional fields are deleted in the earlier versions of the product.
- SD-70066 : Change module goes blank if the change type in a change has more than 22 characters. The issue occurs if the change type column is chosen from the change list view.
- SD-70155 : Custom trigger scripts are not working when the application is started as a service after a restart.
- SD-70210 : After the mickeylite update, when the Globalconfig category "mailfetching" has "RUNNING" as its value, then mails are fetched from both "MailFetcherService" and "MailFetchingTask" resulting in duplication of tickets.
Please refer to the below link for the steps to install the patch.
Note : Migration process from 9400 to 9401 has some changes, please refer
post.
Regards,
Edwin Vasantha Kumar
Servicedesk Plus Team