ServiceDesk Plus 9.4 framework enhancement released

Dear Users

We are glad to announce the new version of ServiceDesk Plus - ServiceDesk Plus 9.4 framework enhancement released.

This release does not bring any new features. However there are couple of enhancements and behavioural changes that has been introduced.

This upgrade removes the jBoss dependency from the framework, reduces security risk with jBoss, increased performance and quicker startup.
MYSQL will no longer be our supported database.
Users who have used our SCCM plugin has to reconfigure the plugin again.

It can be downloaded from the URL below,

http://www.manageengine.com/products/service-desk/download.html

Existing customers, kindly note that the upgrade to 9.4 can be done from build 9334 or 9335. Customers in earlier builds can move to build 9335 by applying the service pack available at

https://www.manageengine.com/products/service-desk/service-packs.html

We strongly recommend that you try the upgrade in the test environment before applying it on the live setup.

Steps for creating the test environment is available at

http://forums.manageengine.com/topic/points-to-be-noted-in-setting-up-test-environment

Please be informed that we are taking forced backup before the migration as a precautionary measure and the system can be recovered in case of any issue during migration.

Regards,

Edwin Vasantha Kumar

Servicedesk Plus Team