Toyota Boshoku, one of the world's premium automotive interior systems manufacturer and supplier employing over 11,000 team members across 18 global offices, was on a mission to streamline their IT operations across all branch offices. They wanted a comprehensive view of their IT operations so they can strategically plan workflow and ensure incoming tickets are resolved at the earliest. To achieve this, they needed a robust analytics platform that could help them look at base-level data such as number of incoming, open, closed or resolved tickets, SLA resolution times, frequently recurring issues, technician workload and more. 

Toyota Boshoku knew that choosing the right analytics solution is critical for their operations, and after a thorough market research chose Analytics Plus to aid them in their mission. Since adopting Analytics Plus, Toyota Boshoku has dramatically improved their IT operations, and cut down service lags and wait time.