ServiceDesk Plus 9409 Released
Dear Users,
SDP 9409 has been released and can be downloaded from the URL below,
Issues fixed in 9409
SD-71092 : An inappropriate message is displayed when a technician (with permission to view the group requests) reassigns a request to a different group.
SD-70972 : In some scenarios, a few business rules and custom triggers couldn't be accessed or executed. Also, the dashboard isn't loaded for some technicians.
SD-70978 : Non-login approval link isn't opened when another user has logged in to the application in the same browser of a system.
SD-71105 : Unable to create a group under Assets.
SD-70538 : In the MS SQL setup, when you upgrade a build to 9400 or above, service requests created using custom templates can't be archived or removed from trash.
Please refer to the below link for the steps to install the patch.
Note : If Users facing issues, when invoking upgrade process from 9400 refer
post for solution.
Regards,
Edwin Vasantha Kumar
Servicedesk Plus Team