Next Release : Request Module Enhancement

Dear Customers,

We are preparing with a set of enhancements for Request module in ServiceDesk Plus On Demand. As a headsup, below are the list of enhancements that are bound to be released soon.

1.Requests List View enhancement.

2.VIP requesters.

3.Preventive Maintenance Tasks for Service Requests.

4.Duplicate Service Requests.

5.Form Rules Enhancements

More details about the above features and & behavior changes done in the Request module along with the Zoho Analytics Integration enhancements are published as pre-release notes in the below link :

https://www.manageengine.com/products/service-desk/pre-release-notes.html

For any queries and clarifications please drop an email to our support email address sdp-ondemand-support@manageengine.com and we will be glad to assist you further.

Thanks & Regards,

Naren