Mobile Device Manager Plus- Free Training
Join us on 14th, 21st and 28th April 2020 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on April 14: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's corporate
[DidYouKnow-33] Initiate a quick chat from request collaboration
As you all may know, the Request collaboration feature was released with the build 9220 to overcome various hassles. Few are listed below, When multiple Technicians work on the same request in parallel, the changes(s) made by each of them are not known to one another. Such as, #The same request might be assigned to different technicians #Multiple responses might be sent for the same request by different technicians #Modifications made on a request and so on. As an enhancement to the request collaboration,
[ForYourInformation -32] Automation to delete workstation/server or move to Disposed/Expired state
In ServiceDesk Plus you can manage all your IT and Non-IT assets, the tool can also handle, software asset management, software metering, software compliance, multiple methods of scanning assets(which includes automatic scan), barcode scans and much more.. click here to more details. Usage of any application over a period of time will have a proportional increase in data and content, which can cause a lag in the application performance. Clearing out unnecessary content ( like assets) is essential
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
WFH Essentials for managing and securing remote workforce
As most of the organizations are now forced to adopt Remote Work culture, managing and securing endpoints can be an amplified challenge. To help you ensure business continuity as your organization transitions to remote work our ManageEngine seasoned experts will be offering a 3-week webinar series to help you navigate through all the endpoint management and security challenges that IT teams are currently facing. By the end of the series, you will have a complete understanding of: All the challenges
Upgrade DataSecurity Plus to build 6013 to fix security issues
Hello All, We have fixed the Remote Code Execution and authentication bypass vulnerabilities reported by Sahil Dhar (xen1thlabs). If your current build is between 6000 and 6012, please upgrade the product immediately to the build 6013 to ensure that DataSecurity Plus continues to run safely and efficiently. To Upgrade: Download Service Pack Apologies for the inconvenience caused. Security is our foremost priority. We will strive to maintain the
[DidYouKnow-32] Pending request count can be considered as an important KPI
The measure of time taken for tickets in Pending Status can be a perfect KPI in an IT Service Desk operations, let see how? In a Helpdesk environment, tickets are handled in 2 different ways. We expect tickets raised by the users to get resolved in the first interaction, in reality, most of them require back and forth conversations, between support tech and the user for various reasons. These ticket needs more attention and will be handled with different tickets status (on-hold, waiting for approval,
All Windows versions compromised due to critical Zero-day vulnerabilities
Hello folks, Two critical zero-day vulnerabilities have been discovered in Windows Adobe Type Manager Library. Both these vulnerabilities are unpatched and allows attackers to take remote control of the systems affected (Remote Code Execution vulnerability). As of now, the attacks are not widespread and only limited targeted systems are hit. Versions affected All versions of the Windows Operating system is susceptible to attacks including Windows version 10, 8.1, 7, and Server 2008, 2012, 2016,
All Windows versions compromised due to critical Zero-day vulnerabilities
Hello folks, Two critical zero-day vulnerabilities have been discovered in Windows Adobe Type Manager Library. Both these vulnerabilities are unpatched and allows attackers to take remote control of the systems affected (Remote Code Execution vulnerability). As of now, the attacks are not widespread and only limited targeted systems are hit. Versions affected All versions of the Windows Operating system is susceptible to attacks including Windows version 10, 8.1, 7, and Server 2008, 2012, 2016,
Opening up ManageEngine's Secure Remote Access Toolkit to the World
Hi All, Due to the rapid outspread of COVID-19, Zoho Corporation (including all three brands: Zoho, ManageEngine, and WebNMS) has decided to switch its entire workforce to a remote work model. Until this global crisis has been brought under control, the majority of our 8,000+ employees residing in over 10 countries will be working from home. We're able to make this shift seamlessly only with the help of our Zoho suite of apps for remote collaboration, as well as the ManageEngine solutions for
Opening up ManageEngine's Secure Remote Access Toolkit to the World
Hi All, Due to the rapid outspread of COVID-19, Zoho Corporation (including all three brands: Zoho, ManageEngine, and WebNMS) has decided to switch its entire workforce to a remote work model. Until this global crisis has been brought under control, the majority of our 8,000+ employees residing in over 10 countries will be working from home. We're able to make this shift seamlessly only with the help of our Zoho suite of apps for remote collaboration, as well as the ManageEngine solutions for
Opening up ManageEngine's Secure Remote Access Toolkit to the World
Hi All, Due to the rapid outspread of COVID-19, Zoho Corporation (including all three brands: Zoho, ManageEngine, and WebNMS) has decided to switch its entire workforce to a remote work model. Until this global crisis has been brought under control, the majority of our 8,000+ employees residing in over 10 countries will be working from home. We're able to make this shift seamlessly only with the help of our Zoho suite of apps for remote collaboration, as well as the ManageEngine solutions for
Opening up ManageEngine's Secure Remote Access Toolkit to the World
Hi All, Due to the rapid outspread of COVID-19, Zoho Corporation (including all three brands: Zoho, ManageEngine, and WebNMS) has decided to switch its entire workforce to a remote work model. Until this global crisis has been brought under control, the majority of our 8,000+ employees residing in over 10 countries will be working from home. We're able to make this shift seamlessly only with the help of our Zoho suite of apps for remote collaboration, as well as the ManageEngine solutions for
Best virtual server management practices for exceptional IT operations
IT teams have a hard time handling zombie VMs, host hardware configuration backups, CPU resource allocation, and memory utilization. So we came up with practical, tried-and-true guidelines for impeccable virtual server management. This ebook sheds light on: Virtual server monitoring and management cycle 10 tried-and-true virtual server monitoring best practices How to choose a suitable virtual server monitoring tool Read more: https://https://www.manageengine.com/network-monitoring/server-virtualization-management-best-practices.html
Zero day Vulnerability - Need immediate attention! Desktop Central Server might be compromised.
Dear Customer's, At ManageEngine, we consider security as our top priority. That’s why we bring it to your immediate attention, that some versions of Desktop Central Server contain an unauthenticated remote code execution vulnerability (originally reported by Steven Seeley of Source Incite). Since this vulnerability has been declared as "Zero Day - Vulnerability", we could see that some of the enterprises were targeted and few customers network compromised. Ever since this vulnerability was brought
[Blog] The best ways to sell your Self service to your employees!!
How well do we feel when we brew our coffee from the Vending machine? We get exactly what we want. We know Self Service is beneficial to us because it saves time and helps to get quick service. Businesses with Self Service have always been delivering the service on time to the end-users and in turn, raise the bar to employee satisfaction. With that said, Convincing the Employees to use the Self-service is not as easy as building a Service Catalog. WHY? 1. Not all our users are tech-savvy. They
ServiceDesk Plus 11107 Released
Dear Users, We are glad to announce the release of latest servicepack 11107 for ServiceDesk Plus. This servicepack includes new enhancements , behaviour changes and Issue fixes. Enhancements : 1) Operational-level Agreement Configure Operational Level Agreement to ensure that the SLA is achieved by the internal groups working on the request. 2) User Addition from instance based on ESM directory application settings Under ESM Directory >> General Settings >> Application Settings, you can enable the
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
Google Chrome releases stable version 80.0.3987.149
Hello folks, Google Chrome has recently updated the stable channel to 80.0.3987.149. This version comes with fixes for 13 security bugs, of which nine are rated High in severity. The CVE IDs of the patches released are as follows. CVE-2020-6422 CVE-2020-6424 CVE-2020-6425 CVE-2020-6426 CVE-2020-6427 CVE-2020-6428 CVE-2020-6429 CVE-2019-20503 CVE-2020-6449 Vulnerability Manager Plus now supports Google Chrome's latest version 80.0.3987.149 for Windows, Mac, and Linux. If you're looking
Google Chrome releases stable version 80.0.3987.149
Hello folks, Google Chrome has recently updated the stable channel to 80.0.3987.149. This version comes with fixes for 13 security bugs, of which nine are rated High in severity. The CVE IDs of the patches released are as follows. CVE-2020-6422 CVE-2020-6424 CVE-2020-6425 CVE-2020-6426 CVE-2020-6427 CVE-2020-6428 CVE-2020-6429 CVE-2019-20503 CVE-2020-6449 Patch Manager Plus now supports Google Chrome's latest version 80.0.3987.149 for Windows, Mac, and Linux. If you're looking to update
Google Chrome releases stable version 80.0.3987.149
Hello folks, Google Chrome has recently updated the stable channel to 80.0.3987.149. This version comes with fixes for 13 security bugs, of which nine are rated High in severity. The CVE IDs of the patches released are as follows. CVE-2020-6422 CVE-2020-6424 CVE-2020-6425 CVE-2020-6426 CVE-2020-6427 CVE-2020-6428 CVE-2020-6429 CVE-2019-20503 CVE-2020-6449 Desktop Central now supports Google Chrome's latest version 80.0.3987.149 for Windows, Mac, and Linux. If you're looking to update
[ForYourInformation -31] Ticket Notes.
Ticket Notes help the technicians get an overview of the happenings and highlights of the ticket. They play a significant role in delivering excellent customer service. The ticket Notes include key information like troubleshooting steps carried out, the user's convenient time, the next plan of action, etc. Ticket Notes are most needed at the time of ticket handoff to the next technician in the same or another department. The ticket Notes should have all the details needed for the next technician
Critical vulnerabilities fixed in Adobe Reader and Acrobat
Hello folks, The lack of Adobe updates in the March Patch Tuesday might have come as a surprise to many of us. However a week from Patch Tuesday, Adobe has released updates to fix 13 vulnerabilities in Adobe Acrobat and Reader for Windows and macOS. 9 of them are rated 'Critical'. Affected versions These versions are applicable for both Windows and mac platforms Acrobat DC Continuous 2020.006.20034 and earlier versions Acrobat Reader DC Continuous 2020.006.20034 and earlier versions Acrobat
Critical vulnerabilities fixed in Adobe Reader and Acrobat
Hello folks, The lack of Adobe updates in the March Patch Tuesday might have come as a surprise to many of us. However a week from Patch Tuesday, Adobe has released updates to fix 13 vulnerabilities in Adobe Acrobat and Reader for Windows and macOS. 9 of them are rated 'Critical'. Affected versions These versions are applicable for both Windows and mac platforms Acrobat DC Continuous 2020.006.20034 and earlier versions Acrobat Reader DC Continuous 2020.006.20034 and earlier versions Acrobat
Critical vulnerabilities fixed in Adobe Reader and Acrobat
Hello folks, The lack of Adobe updates in the March Patch Tuesday might have come as a surprise to many of us. However a week from Patch Tuesday, Adobe has released updates to fix 13 vulnerabilities in Adobe Acrobat and Reader for Windows and macOS. 9 of them are rated 'Critical'. Affected versions These versions are applicable for both Windows and mac platforms Acrobat DC Continuous 2020.006.20034 and earlier versions Acrobat Reader DC Continuous 2020.006.20034 and earlier versions Acrobat
[DidYouKnow-31] Enforce password policy
The need for an effective password policy is undeniable, that I have to admit that I almost feel dubious even writing an article on the subject. It is very important for an organization to follow various aspects of the password. The following are the aspects that need to be considered seriously: Complexity, Length, Strength, and Expiration. Passwords are the first line of protection against any unauthorized access to your application, devices or any for that matter. The administrator as part of
[Blog] Keys for improving the End-Users' Self-Service Experience
When a user has a problem, he doesn't want to spend hours on the phone trying to fix it. I recently had to work from home and faced an issue with network connectivity that halted my project work. I wanted to fix the issue ASAP as I was running too close to the deadline to submit the project. I didn’t want to reach out to the service provider which would test my patience. Immediately, I checked the service provider's online articles that helped me fix the issue in no time and I felt it was more convenient.
"Out-of-band" fix rolled out for the leaked Eternal Darkness bug
Hello folks, Earlier in March 2020 Patch Tuesday, Microsoft has announced a security advisory on an unpatched vulnerability in the SMBv3 protocol (CVE-2020-0796) with a temporary workaround in place. Now a fix is available for this vulnerability as KB4551762, for Windows 10, versions 1903 and 1909, and Windows Server 2019, versions 1903 and 1909. Microsoft strongly recommends that you install the updates for this vulnerability. In case you have applied the workaround published earlier and wish
"EternalDarkness" - unpatched SMB v3 compression RCE bug details leaked
Microsoft has announced in its security advisory the details of a remote code execution vulnerability(RCE), tracked as (CVE-2020-0796) in the way that the Microsoft Server Message Block 3.1.1 (SMBv3) protocol handles connections that use compression. This vulnerability has been named 'EternalDarkness' and 'SMBGhost', along the lines of the EternalBlue exploit that leveraged the SMB vulnerability to launch the 2017 WannaCry ransomware. Affected products: Product Version Windows Server Version
"EternalDarkness" - unpatched SMB v3 compression RCE bug details leaked
Microsoft has announced in its security advisory the details of a remote code execution vulnerability(RCE), tracked as (CVE-2020-0796) in the way that the Microsoft Server Message Block 3.1.1 (SMBv3) protocol handles connections that use compression. This vulnerability has been named 'EternalDarkness' and 'SMBGhost', along the lines of the EternalBlue exploit that leveraged the SMB vulnerability to launch the 2017 WannaCry ransomware. Affected products: Product Version Windows Server Version
"EternalDarkness" - unpatched SMB v3 compression RCE bug details leaked
Microsoft has announced in its security advisory the details of a remote code execution vulnerability(RCE), tracked as (CVE-2020-0796) in the way that the Microsoft Server Message Block 3.1.1 (SMBv3) protocol handles connections that use compression. This vulnerability has been named 'EternalDarkness' and 'SMBGhost', along the lines of the EternalBlue exploit that leveraged the SMB vulnerability to launch the 2017 WannaCry ransomware. Affected products: Product Version Windows Server Version
"Out-of-band" fix rolled out for the leaked Eternal Darkness bug
Hello folks, Earlier in March 2020 Patch Tuesday, Microsoft has announced a security advisory on an unpatched vulnerability in the SMBv3 protocol (CVE-2020-0796) with a temporary workaround in place. Now a fix is available for this vulnerability as KB4551762, for Windows 10, versions 1903 and 1909, and Windows Server 2019, versions 1903 and 1909. Microsoft strongly recommends that you install the updates for this vulnerability. In case you have applied the workaround published earlier and wish
Next Page