[ForYourInformation -49] Request template date field enhancement in build 11126

In ServiceDesk Plus, tickets can be classified as Incidents and Services. In general Incident, tickets will be raised in organizations by end-users for an unplanned event that disrupts the usual work or something that is not working properly or could be broken.

Service tickets can be defined as a formal request from the user to avail of services that are offered by the organization. Like access to servers, access to an application, password reset, and much more.

The Service and Incident templates provide the ability to orchestrate required fields and workflow based on templates purpose. The new date field enhancement introduced in the build 11126, allows clearing the value given for additional field (date/time) from the request templates. In the earlier builds, the value configured for the additional fields (date/time) in the request template cannot be left blank, either you need to modify the value given for the fields or the fields(date/time) need to be removed from the template.

Reference id : SDF-36714: You can now clear the date additional field's value in request templates.