Patch Tuesday Forecast for February 2020!
Hi everyone! There are some major updates from Microsoft coming our way this Patch Tuesday. As per usual, OS and office updates are scheduled but in addition, there's going to be special attention given to SharePoint, Exchange and SQL components as well. With Valentine's day nearly underway, tune in to ManageEngine's FREE Patch Tuesday webinar this February 13th to get the scoop on which patches are the perfect match for your endpoints! Register now! Cheers from ManageEngine
Update now to Chrome 80 to quash an array of security issues
Hello folks, Google Chrome has rolled out Chrome 80 (Chrome 80.0.3987.87) to the Stable channel for the Windows, macOS, Linux, Chrome OS, iOS, and Android platforms. This update resolves a bunch of security issues and also contains bug fixes, and new features. What's new? Included in this update are new features such as a new secure-by-default cookie classification system, auto-upgraded mixed content, text URL fragments, SVG favicons, and more. Here's a list of CVEs resolved in this update: CVE-2019-18197
[Community Digest] ServiceDesk Plus - January 2020
Happy New Year!! We hope you all had a great start in 2020! We welcome you all to the ServiceDesk Plus monthly digest for January! Here is a quick recap on a few KB Articles, Announcements, Blogs, Popular forum posts and much more... Version and Build releases: New version 11100 (Released on 20th January 2020) for more details click on the link given below. https://pitstop.manageengine.com/portal/community/topic/servicedesk-plus-11100-released New builds, 11010 and 11101 (Released on
Update now to Chrome 80 to quash an array of security issues
Hello folks, Google Chrome has rolled out Chrome 80 (Chrome 80.0.3987.87) to the Stable channel for the Windows, macOS, Linux, Chrome OS, iOS, and Android platforms. This update resolves a bunch of security issues and also contains bug fixes, and new features. What's new? Included in this update are new features such as a new secure-by-default cookie classification system, auto-upgraded mixed content, text URL fragments, SVG favicons, and more. Here's a list of CVEs resolved in this update:
Update now to Chrome 80 to quash an array of security issues
Hello folks, Google Chrome has rolled out Chrome 80 (Chrome 80.0.3987.87) to the Stable channel for the Windows, macOS, Linux, Chrome OS, iOS, and Android platforms. This update resolves a bunch of security issues and also contains bug fixes, and new features. What's new? Included in this update are new features such as a new secure-by-default cookie classification system, auto-upgraded mixed content, text URL fragments, SVG favicons, and more. Here's a list of CVEs resolved in this update: CVE-2019-18197
[Free webinar] The secret to delivering exceptional customer service
The primary goal of any help desk is to deliver exceptional customer service. But how do you do it? Join us for a free webinar on February 27, 2020, to learn how you can leverage advanced analytics to: Perform cross-module analytics and get a 360-degree view of your help desk Gather rich and deep insights on customer experience Make faster, better decisions to improve customer service and boost customer engagement Date: Feb 27, 2020 Time: 2pm AEDT | 11am GMT | 11am PST Duration: 30 minutes
ServiceDesk Plus MSP - version 10.5 - Build - 10501 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10501. Please refer to the Migration path table available here and upgrade to our latest build 10501. Enhancements SDPMSP-14235 : Option to set Group and technician in templates, even if multiple accounts are selected SDPMSP-14279 : Feature to add Additional fields to Dollar variables in Webhooks under Custom triggers. Support for below fields are available now : Incident and Service Catalog additional fields Requester Detail
Upgrade of our EU Data Center on February 1, 2020
Dear Customers, We have a upgrade on our primary Data Center in the EU on Feb 1st, 2020 from 7:30 PM GMT. This upgrade will help us serve far more efficiently. Sorry for the very short notice. During this upgrade, we will be switching ServiceDesk Plus Cloud to our secondary Data Center to ensure that our services continue functioning. We do not expect any disturbances to the services during this period, but should you experience a disruption, please let us know immediately at support-cloud@servicedeskplus.com.
Disable force update of Microsoft Search in Bing and Office 365ProPlus
Hello everyone, A recent update from Microsoft has announced that starting with Version 2002 of Office 365 ProPlus, an extension for Microsoft Search in Bing will be installed that makes Bing the default search engine for the Google Chrome web browser on devices whose IP address are present in the following locations. Australia Canada France Germany India United Kingdom United States This extension will be installed with new installations of Office 365 ProPlus or when existing installations of
Introducing ServiceDesk Plus MSP version 10.5: Time Sheet, Google Maps, Zoho Maps integration, and more
ServiceDesk Plus MSP 10.5 brings you some brand new features such as Time Sheet, field service management with Google and Zoho Maps integration, and the MSP Business Dashboard. Upgrade to the latest version of ServiceDesk Plus MSP now! Here are some highlights you can expect to see in the latest version of ServiceDesk Plus MSP: MSP Business Dashboard: Gain insights with a quick snapshot of key business and service desk metrics such as profits, billable and non-billable hours, top ten technicians,
[Tips & Tricks ]Automation to close a ticket when approval is "denied"
We have an Automation in ServiceDesk to close a ticket when its approval is "Denied". This feature is available from 9315 builds of ServiceDesk Plus. In general, the technician had to manually close or change the status of a ticket when it is denied by the approver. An admin of ServiceDesk can enable this option at [Admin tab -> request closing rules and enable "Close requests automatically if approval is denied." ] Click here to know about this feature. Next - [Tips & Tricks] Restrict editing
[ForYourInformation -6]:Help text fields will have a rich text area in Incident and Service Templates.
A Guide or Hint will always make people happier and comfortable, when they are in a new place or when they are looking for something specific. In a HelpDesk environment, often technicians would be burdened with new tickets submitted in an incorrect incident template and getting repeated calls for simple issues. Though we have several methods to spread the solution/workaround for issues, like user guides, knowledge base, etc, still users may need a handy guide. In Service Desk Plus we had the "Help
ManageEngine User Conference 2020 - Mumbai
Dear users, We are pleased to announce our first-ever Indian User Conference. Get ready to join us at the ITC Maratha, Mumbai for 2 days of learning, and fun! We'd love to see you in Mumbai for the ManageEngine UserConf '20 from Feb 5-6, 2020. It's going to be two days packed with expert keynotes, product demonstrations, a kickass bash, and more! We've even got an entire track dedicated to IT service management - click here to check out all the details. Highlights: Check out our latest products,
Internet Explorer zero-day vulnerability actively under-attack
Microsoft, on Friday, has published a security advisory detailing a zero-day vulnerability in Internet Explorer that's actively under attack. This vulnerability (CVE-2020-0674) is a scripting engine flaw which when exploited can lead to arbitrary code execution in the context of the current user. The flaw can be mitigated by restricting access to the JavaScript component JScript.dll, and there is no patch available so far. This forum thread will be updated with the patch information as soon as it's
RecoveryManager Plus rolls out Build 6005
Hello, Everyone! We are glad to release the latest version of RecoveryManager Plus build 6005 which comes with enhancements to the notification module and PST export. 1. Improved notification mails: You can now configure RecoveryManager Plus to send out notification mails with a PDF attachment that provides additional information on the status of all steps undertaken during any backup or restore operation performed in your Exchange organization/tenant, and SharePoint Online and OneDrive for Business
Winodws all set to initiate automatic upgrade to the latest 1909 feature pack
Hi everyone, The support for Windows 10 Home, Pro, Pro Education, and Pro for Workstations editions on 1809 ends May 12, 2020. Microsoft pushes computers running on the October 2018 update, version 1809, to update to the November 2019 update, version 1909 automatically. The process that will initiate this automatic update will be rolled out real soon, says Microsoft. In case of such automatic updates in a diverse network environment, there are high chances of incompatibilities. If you are using
Windows all set to initiate automatic upgrade to the latest 1909 feature pack
Hi everyone, The support for Windows 10 Home, Pro, Pro Education, and Pro for Workstations editions on 1809 ends May 12, 2020. Microsoft pushes computers running on the October 2018 update, version 1809, to update to the November 2019 update, version 1909 automatically. The process that will initiate this automatic update will be rolled out real soon, says Microsoft. In case of such automatic updates in a diverse network environment, there are high chances of incompatibilities. If you are using
Windows all set to initiate automatic upgrade to the latest 1909 feature pack
Hi everyone, The support for Windows 10 Home, Pro, Pro Education, and Pro for Workstations editions on 1809 ends May 12, 2020. Microsoft pushes computers running on the October 2018 update, version 1809, to update to the November 2019 update, version 1909 automatically. The process that will initiate this automatic update will be rolled out real soon, says Microsoft. In case of such automatic updates in a diverse network environment, there are high chances of incompatibilities. If you are using
[Blog] Importance of SLA in an IT organization
Working in an IT Organization we often come across the term SLA "Service Level Agreement" A quick guide on SLA and its benefits. SLA definition : Service Level Agreement is usually a formal or informal agreement between the tool vendor and the end-user of the service. It provides a clear picture of the timeline for customer's expectations while contacting the support team. When you purchase a new product let say a TV, which has a huge market. It's always tough to pick one. Some brands are top
ServiceDesk Plus 11100 Released
Dear Users, SDP 11100 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Changes : API V2 Removal : Rest API V2 will no longer be supported. Framework Upgrade Information : JRE Update : JRE updated from Oracle jre 1.8.152 to Zulu openjre 1.8.222 [This is a free version]. Enhancements : Resource Images Add images to all available resources in the Service Template. Resource Planning Under the Resource Management
[DidYouKnow -10] Loaning assets and tracking them made easy
Hello folks, Tracking the loaned assets has always been a tedious process as it involves a lot of paperworks. With ServiceDesk Plus, tracking loaned assets can be made tidy. This feature helps technicians to lend assets and manage them in a systematic way that provides the below-listed functionalities. To mark assets which can be loaned. To loan and return assets in bulk. Separate list view for loan expired assets. Notifications can be triggered when assets are loaned, assets are returned from loans,
[Blog] Importance of Request tagging
Tags are words or a combination of words that can be used to tag similar requests with keywords and group them together. Most helpdesk software comes with a tagging feature but not all use this handy feature to it’s fullest potential. This feature can be helpful in numerous ways, below are the two factors why is this substantial to a helpdesk team, Guidance in Quickly Answering Questions – As a helpdesk technician, your salient goal is to easily and quickly clear those tickets as efficiently as you
Mobile Device Manager Plus- Free Training
Join us on 23rd, 30th January and 6th February 2020 at 6:30 GMT or 11:30 EST for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on January 23: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's
[Blog] The Principle component of a HelpDesk Tool
Nowadays there are plenty of Helpdesk tools available in the market, they come with a wide range of features. Organizations deploying the Helpdesk tool should know the key components of a tool. An increase in users and retaining them are a crucial part of an organization's success story's. Yes, It's always important to set the right focus and understand what exactly your customer needs. Popular research on best ITSM tools states building a perfect Knowledge Base takes 70% of your support team's
Windows 7 ESU verification
Hello everyone, We posted an announcement earlier that mentioned the way in which the MAK key could be deployed using Desktop Central. This is a follow-up post on how to check if the ESU license has been installed. For the previous post, refer : https://pitstop.manageengine.com/portal/community/topic/tackle-windows-7-end-of-life-with-desktop-central-14-1-2020 Steps to verify if ESU license has been activated successfully Open command prompt. Type slmgr /dlv then press Enter. Verify the license status.
Internet Explorer zero-day vulnerability actively under-attack
Microsoft, on Friday, has published a security advisory detailing a zero-day vulnerability in Internet Explorer that's actively under attack. This vulnerability (CVE-2020-0674) is a scripting engine flaw which when exploited can lead to arbitrary code execution in the context of the current user. The flaw can be mitigated by restricting access to the JavaScript component JScript.dll, and there is no patch available so far. This forum thread will be updated with the patch information as soon as it's
Internet Explorer zero-day vulnerability actively under-attack
Microsoft, on Friday, has published a security advisory detailing a zero-day vulnerability in Internet Explorer that's actively under attack. This vulnerability (CVE-2020-0674) is a scripting engine flaw which when exploited can lead to arbitrary code execution in the context of the current user. The flaw can be mitigated by restricting access to the JavaScript component JScript.dll, and there is no patch available so far. This forum thread will be updated with the patch information as soon as it's
Patch Tuesday January 2020 updates
Hello everyone, The first Patch Tuesday updates for the year 2020 are here, Let's take a quick look at the updates released New Security Bulletins : 2020-01 Cumulative Security Update for Internet Explorer 9 for Windows Server 2008 (KB4534251) 2020-01 Cumulative Security Update for Internet Explorer 10 for Windows Server 2012 (KB4534251) 2020-01 Cumulative Security Update for Internet Explorer 11 for Windows 7 and Windows Server 2008 R2 (KB4534251) 2020-01 Cumulative Security Update for Internet
Introducing Live Chat Support
Dear users, After a trial for the past few months, ServiceDesk Plus support is excited to launch online chat and engage with customers in a new, more accessible way. We hope to cut resolution times on those quick or easy questions to minutes rather than hours. You can reach us by chat by visiting, https://pitstop.manageengine.com/portal/home Cheers..!
Patch Tuesday January 2020 updates
Hello everyone, The first Patch Tuesday updates for the year 2020 are here, Let's take a quick look at the updates released New Security Bulletins : 2020-01 Cumulative Security Update for Internet Explorer 9 for Windows Server 2008 (KB4534251) 2020-01 Cumulative Security Update for Internet Explorer 10 for Windows Server 2012 (KB4534251) 2020-01 Cumulative Security Update for Internet Explorer 11 for Windows 7 and Windows Server 2008 R2 (KB4534251) 2020-01 Cumulative Security Update for Internet
Patch Tuesday January 2020 updates
Hello everyone, The first Patch Tuesday updates for the year 2020 are here, Let's take a quick look at the updates released New Security Bulletins : 2020-01 Cumulative Security Update for Internet Explorer 9 for Windows Server 2008 (KB4534251) 2020-01 Cumulative Security Update for Internet Explorer 10 for Windows Server 2012 (KB4534251) 2020-01 Cumulative Security Update for Internet Explorer 11 for Windows 7 and Windows Server 2008 R2 (KB4534251) 2020-01 Cumulative Security Update for Internet
Gear up for Windows 7 end of life
Hello everyone, As most of you are already aware, Microsoft is pulling the plug on Windows 7 on January 14, 2020. This means that the Patch Tuesday of this month is the last time that free security updates will be released for Windows 7. After this Patch Tuesday, the Windows 7 machines running in your environment will not receive any security updates or tech support. The lack of security updates can put your Windows 7 machines at severe risk. Considering its been over a year since Microsoft announced
Gear up for Windows 7 end of life
Hello everyone, As most of you are already aware, Microsoft is pulling the plug on Windows 7 on January 14, 2020. This means that the Patch Tuesday of this month is the last time that free security updates will be released for Windows 7. After this Patch Tuesday, the Windows 7 machines running in your environment will not receive any security updates or tech support. The lack of security updates can put your Windows 7 machines at severe risk. Considering its been over a year since Microsoft announced
Tackle Windows 7 end of life with Desktop Central
Hello everyone, As most of you are already aware, Microsoft is pulling the plug on Windows 7 on January 14, 2020. This means that the Patch Tuesday of this month is the last time that security updates will be released for Windows 7. After this Patch Tuesday, the Windows 7 machines running in your environment will not receive any security updates or tech support. The lack of security updates can put your Windows 7 machines at severe risk. Considering its been over a year since Microsoft announced
Patch Tuesday Forecast for January 2020!
Hi everyone! Insider information regarding an essential security release by Microsoft has elevated the anticipation for this month's Patch Tuesday to an all time high. Rumors have surfaced that updates to address a significant vulnerability will be released this January 14th 2020, that applies to ALL Windows versions and will address a potentially dire flaw present in key cryptographic elements. Allegedly, fixes have been discreetly dispatched to only military and other key enterprises till
[DidYouKnow -3] Auto-close approval denied requests
Hello folks, In the past, technicians had to close the approval denied requests manually and when such requests go unnoticed, it clutters their workspace and distort the reporting too. To overcome this difficulty, we introduced a feature to auto-close approval denied requests that allows the technicians to get to the tickets that need their attention. This can be enabled/disabled from Admin > Helpdesk customizer > Request closing rules. Time after which a request should be closed once approval is
Actively Exploited Zero-day Vulnerability in Mozilla Firefox
A Remote Code Execution vulnerability CVE-2019-17026 in Mozilla Firefox and Firefox ESR is being actively exploited in the wild. This vulnerability was categorized as a type confusion, which is potentially a critical error that could impact data processing. A remote attacker can create a specially crafted webpage, trick the victim into visiting it, trigger a type confusion error and execute arbitrary code on the target system. Mozilla's security advisory reads, “Incorrect alias information
Password Manager Pro new build 10402
Hi, Password Manager Pro 10402 has been released and is now available for download. We have come up with an important security enhancement in this build. Please see our Release Notes for detailed information. How to Upgrade to Build 10402? If you are an existing customer of Password Manager Pro, download the upgrade pack from the following page: https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html IMPORTANT NOTE: Please save a copy of the entire Password Manager Pro installation
PAM360 new build 4002
Hi, PAM360 4002 has been released and is now available for download. In this build, we have come up with an important security enhancement. Please see our Release Notes to learn in detail about the same. How to Upgrade to Build 4002? If you are an existing customer of PAM360, download the upgrade pack from the following page: https://www.manageengine.com/privileged-access-management/upgradepack.html IMPORTANT NOTE: Please save a copy of the entire PAM360 installation folder in a local folder. This
ServiceDesk Plus 11005 Released
Dear Users, We are glad to announce the release of latest servicepack 11005 for ServiceDesk Plus. This servicepack includes new features, behaviour changes and Issue fixes. New Features : SDF-76315 : Request Details Page Customization Customize the Request Details layout by moving around the following : Fields in the right panel Resolution, Tasks, Work-logs, Approvals, Dependencies, Time Analysis, and History tabs Description, Conversations, and Properties You can customize the Request Details layout
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