ServiceDesk Plus 11123 Released
Dear Users,
SDP 11123 has been released and can be downloaded from the URL below,
Enhancements
Cancel Request
Option to move unnecessary requests to Cancelled status. SDAdmins can grant request cancel permission to users.
Theme Enhancements
Using theme settings you can customize the application's default color
and font. You can apply the theme settings for all users or allow each
user to select their own color and font.
Allowing requesters to view tasks in the request
Option to enable requesters to view request tasks.
Add Tasks only after Request Approval
Option to restrict the addition of tasks only after request approval.
Change Password Redirection
Option to redirect users, who log in for the first time, to the change password page.
ESM Directory >> General Settings >> Security Settings >> Password Policy.
SMS Notification in Custom Trigger
You can now trigger SMS notifications using Custom Triggers.
Rich Text Area Support For Task And Worklog Description
The description fields in Tasks, Worklog and Task templates now support Rich Text mode. Users can format text, add images and hyperlinks.
Survey URL in Request Closure Notification
Option to embed the survey URL in the request closure email notification.
Worklog Additional Fields Revamp
- The worklog additional fields are now dynamic. Users can determine maximum count of additional fields that can be created.
- A new type of field for decimal values called Decimal is introduced.
- The additional fields will be displayed in worklogs. Users can choose to view them as columns in worklog list view.
Incident/Service Catalogs as Widgets
Option to display Incident/Service catalog as widgets in the requester self-service portal.
Admin >> Self-Service Portal Settings >> Self Service Portal Customization.
Browser Title customization
The default browser title can be customized to display the selected
module name. For details page, you can also configure the browser title
to display customized dynamic titles using variables such as request id,
asset name etc.
Reports Enhancements
- Option to reorder all reports under a folder and also personalize the reordering by user.
- Option to search reports and report folders from the reports global search.
Clear text password transmission
Encryption support added for user password on the application login page.
Editor Upgrade
- Editor toolbar now has selectable font name and text direction.
- Image alignment and the Fit to width options are added to the Insert image pop-up. Links can be added to the inserted images as well.
Request Print & Approval Preview customization
Under self service portal settings, configure sections that must be selected by default in the Request Print preview and Approval preview.
SSP Settings UI Revamp
Self Service Portal Settings is split into four tabs for easier categorization and accessibility.
Request Approval UI Revamp
Request Approval pop-up is revamped for ease of operation.
Try our demo before upgrade.
Regards,
Edwin Vasantha Kumar
Servicedesk Plus Team