[ForYourInformation -47] Password Policy Enhancement

You may all know about the Password Policy feature which was introduced with 11100 builds of ServiceDesk Plus. Now we have an additional function "Change Password Redirection" in the password policy feature which is available from the 11123 builds of ServiceDesk Plus.

This function allows ServiceDesk Plus admins to enable a forced password reset policy, which redirects users, who log in for the first time, to the change password page.

Admin Tab >> General Settings >> Security Settings >> Password Policy.

Once the user log in for the first time he/she will be redirected with a prompt to provide his/her current password and create a new password.

Once the new password is set, users will notice the "password updated" info displayed on the user login page.

This feature will be useful in scenarios when user details are in a data form ( in CSV file ). You can import user account along with a generic password into ServiceDesk Plus. The users on their first log in will be forced to change the password, without a need to inform users through mail or announcements.

I hope this article was helpful!

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