[DidYouKnow - 30] Auto-notify users when request is submitted during non-operational hours
Hello folks, One of our customers had come up with a requirement to notify him or a group of technicians when tickets are created "during non-operational hours". His primary concern was to not miss any high priority tickets. Their organization was getting a lot of negative feedback from their end-users because of not addressing show-stopper issues and they couldn't figure out how to put a full stop this issue. The customer wanted to check with us if we can provide a solution. Initially, the customer
Actively Exploited Zero-Day Vulnerability in Mozilla Firefox
A Remote Code Execution vulnerability CVE-2019-17026 in Mozilla Firefox and Firefox ESR is being actively exploited in the wild. This vulnerability was categorized as a type confusion, which is potentially a critical error that could impact data processing. A remote attacker can create a specially crafted webpage, trick the victim into visiting it, trigger a type confusion error and execute arbitrary code on the target system. Mozilla's security advisory reads, “Incorrect alias information
Actively Exploited Zero-Day Vulnerability in Mozilla Firefox
A Remote Code Execution vulnerability CVE-2019-17026 in Mozilla Firefox and Firefox ESR is being actively exploited in the wild. This vulnerability was categorized as a type confusion, which is potentially a critical error that could impact data processing. A remote attacker can create a specially crafted webpage, trick the victim into visiting it, trigger a type confusion error and execute arbitrary code on the target system. Mozilla's security advisory reads, “Incorrect alias information in
[Tips & Tricks] Script to append field values
Scenario: One of our customers had come up with a requirement to capture a date type of additional field value to the subject of the request. This would make his work easy rather than updating it manually. He preferred to capture only the date (without the time value) to have the subject content look better. Head to this article to learn about the field and form rules. Solution: His requirement was accomplished through Field and Form Rules Javascript.
Deprecating version 2 REST API
Dear Users, We are deprecating the version 2 (/sdpapiv2/<modules>) of REST API for all the modules in ServiceDesk plus. At present, the following modules support version 2 format: task, worklog, solutions, attachments. These changes have been done to bring consistency in the format across modules. The support for version 2 will be completely removed from Jan 2018. We are pleased to inform that version 3(/api/v3/<modules>) format of REST API has been released already for all the modules
[Free e-book] 5 cost-saving opportunities in the IT asset life cycle
Organizations tend to overlook opportunities to control IT costs, particularly when it comes to IT asset management. This e-book outlines five cost-saving opportunities in the IT asset life cycle, from asset procurement to retirement or disposal.
ManageEngine London User Conference 2020: Engaging sessions, presentations, and a lot of fun!
After the tremendous success of our User Conference last year, ManageEngine is all set to host a User Conference in London on March 2&3, 2020. Register Now With engaging one-on-one sessions and intensive technical presentations, the two-day event includes in-depth technical training that will help you manage your IT effectively. Here's what you can do there: Discover latest trends in Applications Manager, watch live product demos, and get a sneak peek into our product roadmaps. Attend one-on-one
IT analytics in 90 seconds: Tracking projects using burndown charts
Track work that's yet to be completed, and predict when your project will be finished using the Project Burndown report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial:
Script Master - 6: How to create new requests automatically based on field or resource values in parent requests.
Hello users, Wishing you all a very happy new year 2017. Today's Script Master's post will help you to trigger the creation of a child request in ServiceDesk Plus, based on the values in certain fields of the parent request. The request id of the child request is captured and added as a note to the parent request. Also, the request id of the parent request is appended to the subject line of the child request. This is done by using an API call to create a request in ServiceDesk Plus.To add the
Planned Maintenance of our US Data Center on December 21, 2019
Dear Customers, We have planned a network infrastructure upgrade on our primary Data Center in the USA on Dec 21st, 2019 from 6:30 PM to 10:00 PM PST. This upgrade will help us support our expanding server far more efficiently. During this upgrade, we will be switching ServiceDesk Plus Cloud to our secondary Data Center to ensure that our services continue functioning. We do not expect any disturbances to the services during this period, but should you experience a disruption, please let us know
ServiceDesk Plus MSP - version 9.4 - Build - 9427 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9427. Please refer to the Migration path table available here and upgrade to our latest build 9427. Major ZOHO CRM Update is available in this hotfix release. Please make a note of it. SDPMSP-13478: Zoho CRM v1 API end-of-life (EOL) on 31 December 2019 is handled. Note: Existing users must reconfigure all ZohoCRM integration settings after this upgrade. Issues fixed : SDPMSP-13862: Requester tab crashed while creating the Service
Join team Applications Manager at Dubai User Conference!
ManageEngine is all set to host a User Conference in Dubai Feb 24 & 25 at The Address Dubai Marina and we are psyched about the same. With a track completely dedicated to Application Monitoring, the two-day User Conference is designed for users to get the best out of their ManageEngine experience. Register Now User Conference Highlights: Uncover the best practices and latest trends in IT Operations
Save your seat for our first ever User Conference in Mumbai!
The first leg of ManageEngine User Conference for the year 2020 is all set to take place in Mumbai on Feb 5 & 6 at ITC Maratha and we are psyched about the same. With a track completely dedicated to Application Monitoring, the two-day User Conference is designed for users to get the best out of their ManageEngine experience. Register Now User Conference Highlights:
¡Newsletter de Diciembre!
¡Newsletter de Diciembre! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
[Blog] FCR's benefits in an organization
FCR - "First Call Resolution" is a vital metric of an IT organization, some refer it as the Pulse Rate. FCR directly or indirectly reflects your organization's growth. How does FCR work? When a user lands in a situation that's new to him/her or he/she is unsure about the situation. The next step he reaches out to his colleagues/friends to discuss the situation or he calls to the product support, hoping for a solution. When the support executive understands the situation in the first place and provides
Planned maintenance of our US Data Center on Dec 19th & 21st
Dear Customers, We have planned a network infrastructure upgrade on our primary Data Center in the USA on Dec 19, 2019 from 6:30 PM to 10:00 PM PST and Dec 21st, 2019 from 6:30 PM to 10:00 PM PST. During this upgrade, we will be switching Mobile Device Manager Plus Cloud to our secondary Data Center to ensure that our services continue functioning. We do not expect any disturbances to the services during this period, but should you experience a disruption, you can raise it here or please let us know
Planned maintenance of our US Data center on Dec 19th & 21st
Dear Customers, We have planned a network infrastructure upgrade on our primary Data center in the USA on Dec 19, 2019 from 6:30 PM to 10:00 PM PST and Dec 21st, 2019 from 6:30 PM to 10:00 PM PST. During this upgrade, we will be switching Patch Manager Plus, Mobile Device Manager Plus, and Remote Access Plus from the endpoint management suite to our secondary Data Center to ensure that our services continue functioning. We do not expect any disturbances to the services during this period, but should
Password Manager Pro new build 10401
Hi, Password Manager Pro 10401 has been released and is now available for download. This build comes with a few enhancements such as "Remote file transfer to Linux machines and new APis for sharing resource and account to user. We have also fixed the bugs reported in the earlier version. Please see our Release Notes to learn in detail about the enhancements included in this upgrade pack (build 10401). How to Upgrade to Build 10401? If you are an existing customer of Password Manager Pro,
[Webinar recording] How to implement CSI in your help desk - Part III - Improving service delivery
In case you missed the final part of our 3-part webinar series on how to implement continual service improvement in your help desk, here is the recording: If you want to listen to the first two parts, here are the links: Part 1 - https://www.youtube.com/watch?v=nyCXEpKmC5Q Part 2 - https://www.youtube.com/watch?v=fCgITGG3fpk&feature=youtu.be The reports and dashboards featured in the webinar were built using Analytics Plus, ManageEngine's AI-powered IT analytics solution. Click the button
[Webinar recording] How to implement CSI in your help desk - Part III - Improving service delivery
In case you missed the final part of our 3-part webinar series on how to implement continual service improvement in your help desk, here is the recording: If you want to listen to the first two parts, here are the links: Part 1 - https://www.youtube.com/watch?v=nyCXEpKmC5Q Part 2 - https://www.youtube.com/watch?v=fCgITGG3fpk&feature=youtu.be
[Blog] How Survey statistics help your business grow
When running a business, it's always good to know, How do we perform? and How the users value us? Our view and opinion as a product developer, marketers, investor, support executive or any organizational employee will certainly differ from the user's perspective. All we needed is to bridge the gap between the two communities. Most of the organizations fail at this point from knowing what users really need. There are plenty of failure stories that had affected the reputation of popular companies.
Patch Tuesday - December 2019
Hey guys, Here is a quick run-down on all the updates released this Patch Tuesday New Security Bulletins : 2019-12 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB4530719) 2019-12 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4530692) 2019-12 Security Only Quality Update for Windows Server 2012 (KB4530698) 2019-12 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4530730) 2019-12 Cumulative Update for Windows 10 and
Patch Tuesday - December 2019 updates
Hey guys, Here is a quick run-down on all the updates released this Patch Tuesday New Security Bulletins : 2019-12 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB4530719) 2019-12 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4530692) 2019-12 Security Only Quality Update for Windows Server 2012 (KB4530698) 2019-12 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4530730) 2019-12 Cumulative Update for Windows 10 and
ServiceDesk Plus MSP - version 9.4 - Build - 9426 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9426. Please refer to the Migration path table available here and upgrade to our latest build 9426. We fixed a couple of security-related fixes along with this release. Please make a note of it and upgrade your instance to the latest build. Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at sdpmsp@manageengine.com for
Patch Tuesday - December 2019 updates
Hey guys, Here is a quick run-down on all the updates released this Patch Tuesday New Security Bulletins : 2019-12 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB4530719) 2019-12 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4530692) 2019-12 Security Only Quality Update for Windows Server 2012 (KB4530698) 2019-12 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4530730) 2019-12 Cumulative Update for Windows 10 and
Script Master - 3: How to implement dynamic request approval through custom triggers with configurable CSV file.
Good morning folks! First, I'd like to wish all our users a happy thanksgiving on behalf of ManageEngine Pitstop. We all know that one size doesn't fit all. This is true even in the case of request approvals. Not every request must be imposed with the same approval mechanism. So this week, the Script Master's post is about having a dynamic request approval mechanism in place through custom triggers with configurable CSV file . In case you've missed the Script Master's post last week, head here.
Important: Expiry of IOS Push Notification Certificate
Dear User ServiceDesk Plus IOS push notification certificate will expire on December 12, 2019. To continue using the push notification service, upgrade to ServiceDesk Plus version 11007. Alternately, you can follow the steps: 1. Shut down your application. 2. Navigate to <SDP_home>\conf. 3. Paste the SDPProductionCertificate.p12 file downloaded from here. Also, delete the existing file. 4. Start the application. Regards Edwin Vasantha Kumar Servicedesk Plus Team
Patch Tuesday December 2019 - Forecast
Hey guys, The last Patch Tuesday of this year is almost here, let's take a quick look at what to expect in December 2019 - Patch Tuesday We can expect the usual monthly rollups and security - only patches from Microsoft. This will ideally include patches for the various operating systems, along with updates for Office, SharePoint server, Internet explorer and .NET There are possibilities for updates from Apple as well in the form of updates for MacOS, iTunes and iCloud for Windows. Google has also
Patch Tuesday December 2019 - Forecast
Hey guys, The last Patch Tuesday of this year is almost here, let's take a quick look at what to expect in December 2019 - Patch Tuesday We can expect the usual monthly rollups and security - only patches from Microsoft. This will ideally include patches for the various operating systems, along with updates for Office, SharePoint server, Internet explorer and .NET There are possibilities for updates from Apple as well in the form of updates for MacOS, iTunes and iCloud for Windows. Google has also
Patch Tuesday December 2019 - Forecast
Hey guys, The last Patch Tuesday of this year is almost here, let's take a quick look at what to expect in December 2019 - Patch Tuesday We can expect the usual monthly rollups and security - only patches from Microsoft. This will ideally include patches for the various operating systems, along with updates for Office, SharePoint server, Internet explorer and .NET There are possibilities for updates from Apple as well in the form of updates for MacOS, iTunes and iCloud for Windows. Google has also
New Sign-in [Two step] page for ServiceDesk Plus Cloud
Dear User, We have revamped the sign-in flow to gear it up for cutting edge authentication. Newly revamped sign-in page provides enhanced security by avoiding phishing attacks and easier & faster SAML based authentication. This is a pre-release announcement and will give you preview of the same, with the expected behavior changes. As you all know that Zoho is the parent company of ManageEngine and ManageEngine uses Zoho Accounts for user accounts management (i.e authentication and authorization).
[DidYouKnow - 29] Global Field and Form Rules
We had enhanced the Field and Form Rules as Global FaFR in 11005 builds of Service Desk Plus. Now it is much easier to maintain Field and Form Rules. Benefits of global FaFR: No more duplicating form rules on multiple templates. You can configure a separate set of global rules on Incident and Service templates. You can either convert existing FaFR to global rule or new global rule can be created. You can associate particular FaFR to be a global rule, which can be applied on "All templates" or
[ForYourInformation -30] Auto assign requests based on technician status
Hello folks, With build 10503, we released an enhancement for technician auto-assign feature to assign requests to only the technicians who are currently online. A technician can mark himself offline on his personalize icon. A technician who logs out from the application or marks himself offline will be considered as offline technicians and requests will not
End-of-Support Announcement for OpManager(build number up to 12.2)
Hello Users, We are announcing the end of support for build 12200 on Dec 31, 2019. It is also updated in our EOL page. https://www.manageengine.com/network-monitoring/eol.html We request all our customers running OpManager build number 12200 or below to upgrade to the latest as soon as possible. Thanks Gowrisankar
The Applications Manager Crew is back at AWS-re: Invent!
With AWS re:Invent 2019 about to kick off after the Thanksgiving holidays, Team Applications Manager is excited to be back at Vegas, to be able to exchange tips with peers, and listen to industry experts. If you're heading to re: invent, say hello to the Applications Manager squad at booth #3030 at the Venetian. We're excited to have the opportunity to meet you and share different ways we can help make your applications better: Things you can count on experiencing: Understand how you can successfully
[Blog] Are you facing low disk issues on ServiceDesk Plus server ?
In any IT organization running business applications contribute constant data growth on the application installed drive. Data management is much essential on a longer run, to avoid low disk space issues. In the case of ServiceDesk Plus, It primarily deals with ticket management. The tickets can carry data such as inline images, file attachments, conversation, etc. ServiceDesk stores theses data in 2 different places, in the Installation directory, and the Database. It's not always that data need
[Password Manager Pro Masterclass] Infusing PAM in your IT security compliance journey.
Hi there, Our next topic for the Password Manager Pro Masterclass 2019 series is "Infusing PAM in your IT security compliance journey," scheduled for December 05th. Click here to register for the session. This session will focus on implementing a mature PAM strategy that ensures regulatory compliance through robust access controls and comprehensive auditing of those controls. In this Masterclass session, you'll learn how to: 1. Achieve compliance with privileged access control and management
Rollout of Windows 10 1909 Feature updates - The Vanadium!
Hello All, A Quick heads-up, Microsoft has released its Windows 10 1909 feature updates for users. Below you can find few highlights of this feature update. Most of the new features are focused on increasing general performance and efficient battery usage. An improved security when using Internet Explorer and Microsoft Edge. Voice-activated digital assistants can be accessed by users from Windows 10 lock screen. Go ahead, and update this feature pack by applying the below Patch IDs in Patch
[ForYourInformation -29] We can filter Service templates
In the latest build of Service Desk Plus 11006, we have introduced a function to filter Service templates. There are 3 filters "All templates", "Active Templates" and "Inactive Templates". The Inactive template filter will show the list of templates, which are disabled. A Service template can be instantly Enabled/Disabled, in order to disable a template, goto [ Admin tab -> Service catalog ] you can disable the desired template from the service template list using the "Disable Service" button.
[ForYourInformation -28] Prominence of Health Monitoring
Hello folks, Technology is everywhere. It has enriched the way we do business, the way we communicate; it streamlines processes, tracks inventory, monitors systems, behaviors. The applications are manifold and when working properly, you can almost forget it’s there. However, when it fails to work properly, the consequences are felt immediately and can ripple through your business. It’s not unusual for IT teams to spend more time reacting to problems than trying to identify them before they cause
Next Page