ServiceDesk Plus Cloud - Custom Apps[Add On] Scheduled downtime for EU users on September 27th, 2020
Dear Customers, This downtime announcement is specific to ServiceDesk Plus Cloud users/organisations signed up in EU and for those who have enabled "Custom Apps" add-on. During this downtime, add-on "Custom Apps" in ServiceDesk Plus Cloud application alone won't be accessible and all other features & functionalities of the helpdesk will be accessible and work as intended We want to make you aware that we've scheduled a maintenance activity at our EU data centers on Sunday, September 27th, 2020, from
Next Release : Enhancements in Maintenance(new tab), Problem and Developer Space
Dear Users, We are planning for the next release with enhancements in Maintenance(new tab), Problem and Developer Space. Below is brief details on the features : Maintenance Module Preventive Maintenance Tasks are now converted as Maintenance module from where you can schedule and manage maintenance activities. Once a maintenance is scheduled, it will be executed as auto-generated requests to ensure smooth operating efficiency. The requests can be generated daily, weekly, monthly, periodically or
[Tips & Tricks] Populate Department name based on selected User name
Scenario: A particular incident template has 2 additional fields "User name" and "Department name". When users submit a ticket with this specific template, while typing the name ( on the user name additional field), it should populate the appropriate user names list within the ServiceDesk Plus. On selecting a user name, ServiceDesk Plus should automatically populate the selected user's department on the department name field. Solution: Create a new 'Single Line' additional fields for "UserField"
[Tips & Tricks] Auto-approving a change
Hello folks, A change is to control risk and minimize disruption to associated IT services and business operations, consequently ensuring that the best possible levels of service quality and availability are maintained. A major change that can have a medium to high impact on business operations and may have financial implications that always requires CAB approval, as well as management approval. Whereas, changes like patch deployment or OS upgrade that occur routinely and have low impact, less risky
Authorization Warning : on accessing view solution from Self Service Portal
If you happened to come across situations, where users are unable to access "I am looking for a Solution" from their Self Service Portal, even though they have access to the solutions tab. Then this article is for you. Behavior Change: 11118 SD-89683: If any custom widget is configured with the '/SolutionsHome.do' URL, then the operation param '/SolutionsHome.do?action=view' must be included in the URL, or else an error message mentioning "you are not authorized" will be thrown. Solution: (Applicable
ServiceDesk Plus MSP - version 10.5 - Build - 10511 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10511. Please refer to the Migration path table available here and upgrade to our latest build 10511. Enhancements : SDPMSP-15210: You can now restrict Account Managers and Point Of Contacts from creating public reports. SDPMSP-15269: SDAmins can now access restricted APIs on read-only mode. SDPMSP-15286: You can now configure the mail server with Modern Authentication (OAuth 2.0) for secure and delegated access. Refer
Supportcenter Plus 11.0 Iphone and Android Apps Released
Dear Users Greetings for the day. With the continuation of the Supportcenter Plus 11.0 release, we are working on several tasks to make our users feel better, implementing useful functionalities , better user experience, and more. This time, We are happy to announce the official launch of SupportCenter Plus 11.0 version compatible iPhone and Android Apps, an app that helps businesses deal with customer support on the go, making it a hassle-free experience with a straightforward approach. Why use
Patch Tuesday September 2020 - Supported updates
Hello there, Below is the breakdown of all the updates released in September 2020 Patch Tuesday. New Security Bulletins : 2020-09 Security Monthly Quality Rollup for Windows Server 2008 Systems (KB4577064) (ESU) - Not Supported 2020-09 Security Only Quality Update for Windows Server 2008 Systems (KB4577070) (ESU) 2020-09 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 Systems (KB4577053) (ESU) 2020-09 Security Only Quality Update for Windows Server 2012 Systems (KB4577048) 2020-09
Patch Tuesday September 2020 - Supported updates
Hello there, Below is the breakdown of all the updates released in September 2020 Patch Tuesday. New Security Bulletins : 2020-09 Security Monthly Quality Rollup for Windows Server 2008 Systems (KB4577064) (ESU) - Not Supported 2020-09 Security Only Quality Update for Windows Server 2008 Systems (KB4577070) (ESU) 2020-09 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 Systems (KB4577053) (ESU) 2020-09 Security Only Quality Update for Windows Server 2012 Systems (KB4577048) 2020-09
Patch Tuesday September 2020 - Supported updates
Hello there, Below is the breakdown of all the updates released in September 2020 Patch Tuesday. New Security Bulletins : 2020-09 Security Monthly Quality Rollup for Windows Server 2008 Systems (KB4577064) (ESU) - Not Supported 2020-09 Security Only Quality Update for Windows Server 2008 Systems (KB4577070) (ESU) 2020-09 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 Systems (KB4577053) (ESU) 2020-09 Security Only Quality Update for Windows Server 2012 Systems (KB4577048) 2020-09
[Community Digest] ServiceDesk Plus - August 2020
Here is your ServiceDesk Plus Monthly Summary for August 2020! Service Packs: A total of three service packs (11123,11124,11125) with numerous features and issue fixes have been released. Please refer to our ReadME article for complete details. Behavior Changes introduced with these service packs: When a technician whose login is disabled is re-imported via Active Directory, the login permissions will remain disabled. The default custom view for requests is now set to 'My Pending Requests' for requester
[DidYouKnow-41] Glowroot bundled with ServiceDesk Plus
Introduction: Glowroot is a simple APM (Application Performance Monitoring) tool useful for monitoring Java-based applications. It has a feature which allows tracing for slow requests and errors, it is also possible, logging trace time for every user action within the ServiceDesk Plus. https://glowroot.org/ Glowroot is now bundled with ServiceDesk Plus and available from 11124 builds onwards. Note: This tool is not enabled by default and need not be enabled until explicitly told so for performance
Password Manager Pro new build 11000
Hi, Password Manager Pro 11000 has been released and is now available for download. This release comes with numerous new features and enhancements with respect to Certificates and Keys. Please see our Release Notes to learn in detail about the enhancements included in this upgrade pack (build 11000). How to Upgrade to Build 11000? If you are an existing customer of Password Manager Pro, download the upgrade pack from the following page: https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html
SupportCenter Plus version 8.1 - Build - 8115 released
Dear User(s) We released SupportCenter Plus version 8.1 - Build - 8115. Please refer the Migration path table available here and upgrade to our latest build 8115. Issues Fixed list is available here Note : As a best Practice, please do the upgrade only in your Test environment and based on the status, do the upgrade in the Production. Steps to do the Upgrade is available here You can contact our support at support@supportcenterplus.com for any assistance. Following is the support policy of SupportCenter
Free webinar: Leveraging user behavior analytics and machine learning algorithms in your PAM strategy
Hi all, Title: Leveraging user behavior analytics and machine learning algorithms in your PAM strategy Date: Thursday, September 3 Time: 10am GMT | 11am EDT | 2pm AEST Duration: 40 minutes Reserve your spot The growing number of security breaches and insider attacks involving privilege misuse calls for a more dynamic approach to how privileged access is managed and monitored in an enterprise. An effective privileged access management (PAM) program should deliver strict governance of administrative
Free webinar: Leveraging user behavior analytics and machine learning algorithms in your PAM strategy
Hi all, Title: Leveraging user behavior analytics and machine learning algorithms in your PAM strategy Date: Thursday, September 3 Time: 10am GMT | 11am EDT | 2pm AEST Duration: 40 minutes Reserve your spot The growing number of security breaches and insider attacks involving privilege misuse calls for a more dynamic approach to how privileged access is managed and monitored in an enterprise. An effective privileged access management (PAM) program should deliver strict governance of administrative
Chrome stable channel update fixes 20 security vulnerabilities
Hello everyone, Chrome 85 has been promoted to the stable channel 85.0.4183.83 for Windows, macOS, and Linux. This update comes with fixes for 20 security vulnerabilities, the details of which are given below: CVE ID Vulnerability details Severity CVE-2020-6558 Insufficient policy enforcement in iOS High CVE-2020-6559 Use after free in presentation API High CVE-2020-6560 Insufficient policy enforcement in autofill Medium CVE-2020-6561 Inappropriate implementation in Content
Chrome stable channel update fixes 20 security vulnerabilities
Hello everyone, Chrome 85 has been promoted to the stable channel 85.0.4183.83 for Windows, macOS, and Linux. This update comes with fixes for 20 security vulnerabilities, the details of which are given below: CVE ID Vulnerability details Severity CVE-2020-6558 Insufficient policy enforcement in iOS High CVE-2020-6559 Use after free in presentation API High CVE-2020-6560 Insufficient policy enforcement in autofill Medium CVE-2020-6561 Inappropriate implementation in Content
Chrome stable channel update fixes 20 security vulnerabilities
Hello everyone, Chrome 85 has been promoted to the stable channel 85.0.4183.83 for Windows, macOS, and Linux. This update comes with fixes for 20 security vulnerabilities, the details of which are given below: CVE ID Vulnerability details Severity CVE-2020-6558 Insufficient policy enforcement in iOS High CVE-2020-6559 Use after free in presentation API High CVE-2020-6560 Insufficient policy enforcement in autofill Medium CVE-2020-6561 Inappropriate implementation in
Security updates released for Firefox 80, ESR 68.12, and ESR 78.2
Hello everyone, Mozilla has released security updates for Firefox 80, Firefox ESR 68.12, and Firefox ESR 78.2. Most of the vulnerabilities fixed are of high severity. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability details Severity CVE-2020-15663 Downgrade attack on the Mozilla Maintenance Service could have resulted in escalation of privilege High CVE-2020-15664 Attacker-induced prompt for extension installation High CVE-2020-12401 Timing-attack
Security updates released for Firefox 80, ESR 68.12, and ESR 78.2
Hello everyone, Mozilla has released security updates for Firefox 80, Firefox ESR 68.12, and Firefox ESR 78.2. Most of the vulnerabilities fixed are of high severity. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability details Severity CVE-2020-15663 Downgrade attack on the Mozilla Maintenance Service could have resulted in escalation of privilege High CVE-2020-15664 Attacker-induced prompt for extension installation High CVE-2020-12401 Timing-attack
Security updates released for Firefox 80, ESR 68.12, and ESR 78.2
Hello everyone, Mozilla has released security updates for Firefox 80, Firefox ESR 68.12, and Firefox ESR 78.2. Most of the vulnerabilities fixed are of high severity. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability details Severity CVE-2020-15663 Downgrade attack on the Mozilla Maintenance Service could have resulted in escalation of privilege High CVE-2020-15664 Attacker-induced prompt for extension installation High CVE-2020-12401 Timing-attack
[Tips & Tricks] Configuring SAML with Azure AD
This guide will help us configure SAML for those who want to use Azure AD as their IdP and also give you insights on a few issues that you might run into while configuring SAML in an Azure Environment. In an ideal environment, we will have an On Premises AD which will Sync users to their O365 Portal or Azure Portal. The sync is carried out with the help of a tool called Azure AD Connect, and the admins can download this tool either from the Azure Portal (https://portal.azure.com/#blade/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/AzureADConnect)
[ForYourInformation -47] Password Policy Enhancement
You may all know about the Password Policy feature which was introduced with 11100 builds of ServiceDesk Plus. Now we have an additional function "Change Password Redirection" in the password policy feature which is available from the 11123 builds of ServiceDesk Plus. This function allows ServiceDesk Plus admins to enable a forced password reset policy, which redirects users, who log in for the first time, to the change password page. Admin Tab >> General Settings >> Security Settings >> Password
Announcing EOL for Flash player based Business views
Dear OpManager Users, Hope you are all aware of Adobe's EOL announcement for its flash player in 2017. Here is the official announcement from Adobe. https://www.adobe.com/in/products/flashplayer/end-of-life.html We were already aware of this and made sure new business views are created using HTML5 after 12.2 release. We also gave an option to our users to migrate the old business views created in Flash player to HTML5. But still some users are using the business views created in Flash player.
[Webinar] How you can deliver better business outcomes using Applications Manager - Analytics Plus integration!
For businesses to grow, just gathering performance data isn't enough. Leveraging predictive insights and operational intelligence will help optimize application performance and drive real improvements. Join us for a free webinar where we discuss how the powerful combination of an application monitoring tool (Applications Manager) and an advanced analytics solution (Analytics Plus) can help you proactively gauge
[ForYourInformation -46] Ticket raised by My Asset Widget can be configured with a particular template
Introduction: Users can raise an incident ticket for their assets through [Home page >> My Assets]. The user needs to click on the "Report an issue" button to raise a ticket for the particular asset, on clicking the button user will be taken to incidents list pages. Users can select the appropriate template to submit the ticket. Scenario: One of our customer requirements was to show a particular incident template (which has the pre-filled fields ) instead of listing all templates while clicking
Out-of-band updates released for Windows 8.1 and Windows Server 2012 R2
Hello everyone, Microsoft on August 19, released an emergency out-of-band update for two privilege escalation vulnerabilities disclosed in Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2 systems. The vulnerabilities are tracked as CVE-2020-1530 and CVE-2020-1537. Both of these vulnerabilities exist in Windows Remote Access Service (RAS) and when exploited, grant elevated privileges to remote attackers. A patch for both vulnerabilities for Windows 10, Windows 7, and Windows Server 2008,
Out-of-band updates released for Windows 8.1 and Windows Server 2012 R2
Hello everyone, Microsoft on August 19, released an emergency out-of-band update for two privilege escalation vulnerabilities disclosed in Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2 systems. The vulnerabilities are tracked as CVE-2020-1530 and CVE-2020-1537. Both of these vulnerabilities exist in Windows Remote Access Service (RAS) and when exploited, grant elevated privileges to remote attackers. A patch for both vulnerabilities for Windows 10, Windows 7, and Windows Server 2008,
Out-of-band updates released for Windows 8.1 and Windows Server 2012 R2
Hello everyone, Microsoft on August 19, released an emergency out-of-band update for two privilege escalation vulnerabilities disclosed in Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2 systems. The vulnerabilities are tracked as CVE-2020-1530 and CVE-2020-1537. Both of these vulnerabilities exist in Windows Remote Access Service (RAS) and when exploited, grant elevated privileges to remote attackers. A patch for both vulnerabilities for Windows 10, Windows 7, and Windows Server 2008,
Free webinar: Credential management best practices for business process automations
Hi All, Business efficiency is an endless pursuit for enterprises. Today, IT departments in many organizations rely heavily on automation to utilize available resources optimally, cut operational costs, and enhance overall productivity. As automation tools and platforms such as application programming interfaces (APIs), Internet of Things (IoT), and robotic process automation (RPA) bots continue to gain popularity among industries, the most prominent risk factor associated with automation is credential
[ForYourInformation - 44] SAML In ServiceDesk Plus
Security Assertion Markup Language (SAML) is a means to exchange authorization and authentication information between services. SAML is a solution where the user logs into a service that acts as the single source of identity which then grants access to a subset of other internal services. This post will be focused on providing an overview of SAML working from ServiceDesk Plus initiated login. Few key terminologies : An Identity Provider, frequently abbreviated as IdP, is the service that serves as
Security Warning: Default Credentials Not Reset
Dear users, If you happen to find this banner with the warning message "Security Warning: Default Credentials Not Reset" in the web client, it is to indicate the Admin that the Backup password in the application has not been reset and is still using the same default password. As you know, the application backup file can be encrypted and the password for the same can be set from Admin > General Settings > Backup Schedule. With the build 11122, we released a security enhancement to force the administrator
[ForYourInformation - 43] Rich Text Area Support For Task And Worklog Description
One of the most awaited feature was Rich Text mode in Tasks, Worklog, and Task templates. This feature is currently available in 11123 builds of ServiceDesk Plus. Reference ids: SDF-37155, SDF-43511, SDF-50557, SDF-62229, SDF-66199, SDF-70514, SDF-88567 Rich Text Area Support For Task And Worklog Description Task and Worklog Description before 11123 builds: The description can only be in plain text, in the task, task templates, and work logs. It has no formatting, only line breaks and spacing.
August Patch Tuesday - Non-security and Third party updates
Hello everyone, Below is the list of the supported Non-security and Third party updates from August Patch Tuesday NON-SECURITY UPDATES : Update for Microsoft Office 2016 (KB4484418) Update for Microsoft Project 2016 (KB4484477) Update for Skype for Business 2016 (KB4484464) Update for Microsoft Office 2010 (KB4484454) Update for Microsoft PowerPoint 2010 (KB4092435) NON-SECURITY SQL SERVER UPDATES : Cumulative Update Package 6 for SQL Server 2019 - KB4563110 Cumulative Update Package 14 for SQL
August Patch Tuesday - Non-security and Third party updates
Hello everyone, Below is the list of the supported Non-security and Third party updates from August Patch Tuesday NON-SECURITY UPDATES : Update for Microsoft Office 2016 (KB4484418) Update for Microsoft Project 2016 (KB4484477) Update for Skype for Business 2016 (KB4484464) Update for Microsoft Office 2010 (KB4484454) Update for Microsoft PowerPoint 2010 (KB4092435) NON-SECURITY SQL SERVER UPDATES : Cumulative Update Package 6 for SQL Server 2019 - KB4563110 Cumulative Update Package 14 for SQL
August Patch Tuesday - Non-security and Third party updates
Hello everyone, Below is the list of the supported Non-security and Third party updates from August Patch Tuesday NON-SECURITY UPDATES : Update for Microsoft Office 2016 (KB4484418) Update for Microsoft Project 2016 (KB4484477) Update for Skype for Business 2016 (KB4484464) Update for Microsoft Office 2010 (KB4484454) Update for Microsoft PowerPoint 2010 (KB4092435) NON-SECURITY SQL SERVER UPDATES : Cumulative Update Package 6 for SQL Server 2019 - KB4563110 Cumulative Update Package 14 for SQL
August Patch Tuesday security updates
Hello everyone, Below is the list of the security updates supported from August Patch Tuesday New Windows Security Updates : 2020-08 Security Only Quality Update for Windows 8.1 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 R2 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 (KB4571702) (CVE-2020-1464) 2020-08 Security Monthly Quality Rollup for Windows 8.1 (KB4571703) (CVE-2020-1464) (CVE-2020-1380) 2020-08 Security
August Patch Tuesday security updates
Hello everyone, Below is the list of the security updates supported from August Patch Tuesday New Windows Security Updates : 2020-08 Security Only Quality Update for Windows 8.1 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 R2 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 (KB4571702) (CVE-2020-1464) 2020-08 Security Monthly Quality Rollup for Windows 8.1 (KB4571703) (CVE-2020-1464) (CVE-2020-1380) 2020-08 Security
August Patch Tuesday security updates
Hello everyone, Below is the list of the security updates supported from August Patch Tuesday New Windows Security Updates : 2020-08 Security Only Quality Update for Windows 8.1 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 R2 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 (KB4571702) (CVE-2020-1464) 2020-08 Security Monthly Quality Rollup for Windows 8.1 (KB4571703) (CVE-2020-1464) (CVE-2020-1380) 2020-08 Security
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