A big 'Thank You'. From all of us, to all of you!
Hey folks, This Thanksgiving, we'd like to thank you all for being a part of the EventLog Analyzer community and for constantly supporting and motivating us to up our game. Here's a little something to let you know how much we value you: And before you kick-start this holiday season, on behalf of the entire EventLog Analyzer family, I'd like to wish you a very Happy Thanksgiving! I hope you have lots of fun! You so deserve it!
A big 'Thank You'. From all of us, to all of you!
Hey folks, This Thanksgiving, we'd like to thank you all for being a part of the Log360 community and for constantly supporting and motivating us to up our game. Here's a little something to let you know how much we value you: And before you kick-start this holiday season, on behalf of the entire Log360 family, I'd like to wish you a very Happy Thanksgiving! I hope you have lots of fun! You so deserve it!
MDM adds remote control support for new OEMs
Remote troubleshooting is one of the most effective ways to diagnose and fix issues in real-time. You can also chat with the device users to understand the problem better and execute remote commands to lock, reboot etc., in case of unattended devices. In addition to the existing OEMs, ManageEngine Mobile Device Manager Plus has signed partnerships with the following OEMs, which lets you remotely control these devices: WishTel CipherLab Skyworth Datamini - Models T84G & TWG10 MDM has also extended
Restoring device backup on ABM (or DEP) provisioned devices
The release of iOS 13.2 introduced a bug affecting the restoration of backup on devices enrolled with Apple Business Manager (or Apple DEP). While restoring the backup, the following error Profile Installation failed - Profile must be installed interactively. As this is an issue from Apple and is affecting all MDM services, the same has been reported to Apple. To restore the device backup using the workaround, refer to the steps below: STEP #1: Putting the device into recovery mode In case of
[DidYouKnow -19] Why data-archiving deserves more attention
Hello folks, Data archiving is generally unjustly seen as a troublesome and never-ending activity that needs to be performed at least once a year. The data archiving feature available with ServiceDesk Plus helps you to maintain application performance and to comply with record retention policies by providing a way to remove obsolete records from your production database using a regular, controlled, and predictable process (all within the same database). Thus improves the performance of the application.
[DidYouKnow - 27] How to Add Quick CSI
In this forum post, we are gonna review an unexplored feature of Service Desk Plus "Add Quick CSI" this feature was introduced in 9207 builds of Service Desk Plus. This feature allows Admins to instantly add Category's, Sub-Category's, and Items on a single view. They can either type the Category, Sub-Category and Item one by one or they can copy-paste from any source. Early to this feature release, we had to create the Category, Sub-category, and Item using a separate button. The process was quite
A big thank you from all of us to all of you.
Hey there, This thanksgiving, we'd like to thank you all for being a part of the ADAudit Plus community and for constantly motivating us to up our game. Here's a little something to let you know how much we value you:
Cyborg Ransomware reported!!
Hello All, A quick heads-up on the spreading cyborg ransomware phishing e-mails. It is not new that intruders make use of trending events to manipulate Internet users into cyber-attacks. Now that Windows has rolled-out its Vanadium 1909 feature pack update, what could be more trending in the cyber-space? So yes, Phishing e-mails are out seeking for victims. The e-mails come with subject lines like "Install Latest Microsoft Windows Update now!" or "Critical Microsoft Windows Update!". Just in
Cyborg Ransomware reported!!
Hello All, A quick heads-up on the spreading cyborg ransomware phishing e-mails. It is not new that intruders make use of trending events to manipulate Internet users into cyber-attacks. Now that Windows has rolled-out its Vanadium 1909 feature pack update, what could be more trending in the cyber-space? So yes, Phishing e-mails are out seeking for victims. The e-mails come with subject lines like "Install Latest Microsoft Windows Update now!" or "Critical Microsoft Windows Update!". Just in
Cyborg Ransomware reported!!
Hello All, A quick heads-up on the spreading cyborg ransomware phishing e-mails. It is not new that intruders make use of trending events to manipulate Internet users into cyber-attacks. Now that Windows has rolled-out its Vanadium 1909 feature pack update, what could be more trending in the cyber-space? So yes, Phishing e-mails are out seeking for victims. The e-mails come with subject lines like "Install Latest Microsoft Windows Update now!" or "Critical Microsoft Windows Update!". Just in
[ForYourInformation -25] Self Service Portal has been enhanced with new Themes
The Self-Service Portal is a place where the users often visit to manage tickets and to know more about the tasks, announcements, stats, etc within his scope. The Administrator of ServiceDesk Plus can re-arrange widget, change themes periodically, which provides a fresh look and feel for users. In version 11 build 11005 we have introduced four themes that are customizable. Refer to the screenshots given below. Prime Misty Spearmint Ocean To know more about SSP customizations click here. Next - [ForYourInformation
Custom Scripts - How to automatically share a request using custom triggers
Hello users, This post will to help you share a request automatically using custom triggers.The feature to share request helps technicians and requesters to access a request that is beyond their scope of viewing and editing. You can find more information about this feature here . This is done using an API call to share a request in ServiceDesk Plus.Refer to the comments within the script for more information on the json structure in which data has to be send in the API call for sharing a request.The
Script Master 16 : Populate request details on tasks associated [ISSUES FIXED]
Hello users, Hope you all are well. Today's script will help you populate the request details on tasks associated. Say, an incident/service request template has multiple tasks associated and each task will get assigned to a technician. When a task is executed, the technician might have to know some details from the parent request. This script will allow you specify the field names and it will be replaced with the respective values when the request is created. That is, the description/title provided
[Webinar recording] How to implement CSI in your help desk - Part II - Increasing SLA compliance
In case you missed the second part of our 3-part webinar series on how to implement continual service improvement in your help desk, here is the recording: Part III - How to implement CSI in your help desk - Improving service delivery The final session of this series about improving service delivery is on December 12, 2019. During this session, we'll discuss how you can leverage analytics 1. to identify your base line for service delivery 2. determine the factors influencing your delivery timelines
[Password Manager Pro Masterclass] Leverage contextual integrations to go beyond traditional PAM.
Hi there, In the previous Masterclass session, we learned how to automate communication between business applications and DevOps tools without compromising on password security. Here's the video recording of the session for your reference. The next session will focus on leveraging your PAM strategy by integrating with other IT management solutions in your environment, and extending PAM beyond its typical capabilities. Password Manager Pro Masterclass Leverage contextual integrations to go
Secure your cloud with this award-winning Log360 add-on.
Hello, We're thrilled to announce that ManageEngine has been named the best cloud security vendor in the Tahawul Tech Future Security Awards held in Dubai. Our solution, Cloud Security Plus, was recognized for its comprehensive cloud security features. And here's more good news for those of you who are using Log360, our integrated SIEM solution: Cloud Security Plus can easily be integrated within Log360! Go ahead and try the product for free. If you like it, you can easily add it from your central
[DidYouKnow - 25] User Account Lock Feature
The user "Account Lock" feature prevents security breaches and protects user accounts from potential fraud or abuse. Security settings allow the Administrator to configure security-related options without looking for Technicians to help solve security issues. Administrator in Service Desk Plus can enable this feature at [Admin tab -> General settings -> Security settings ] "Configure account lockout threshold and duration" The admin can configure the settings in such a way that, if a user enters
Rollout of Windows 10 1909 Feature updates - The Vanadium!
Hello All, A Quick heads-up, Microsoft has released its Windows 10 1909 feature updates for users. Below you can find few highlights of this feature update. Most of the new features are focused on increasing general performance and efficient battery usage. An improved security when using Internet Explorer and Microsoft Edge. Voice-activated digital assistants can be accessed by users from Windows 10 lock screen. Go ahead, and update this feature pack by applying the below Patch IDs in Patch
Patch Tuesday November 2019 updates
Hi there, This Patch Tuesday brings the following fixes and updates New Security Bulletins : 2019-11 Security Monthly Quality Rollup for Windows Server 2008 (KB4525234) 2019-11 Security Monthly Quality Rollup for Windows 7 and Windows Server 2008 R2 (KB4525235) 2019-11 Security Monthly Quality Rollup for Windows Server 2012 (KB4525246) 2019-11 Security Monthly Quality Rollup for Windows 8.1 and Windows Server 2012 R2 (KB4525243) 2019-11 Cumulative Security Update for Internet Explorer 9 for Windows
Patch Tuesday November 2019 updates
Hi there, This Patch Tuesday brings the following fixes and updates New Security Bulletins : 2019-11 Security Monthly Quality Rollup for Windows Server 2008 (KB4525234) 2019-11 Security Monthly Quality Rollup for Windows 7 and Windows Server 2008 R2 (KB4525235) 2019-11 Security Monthly Quality Rollup for Windows Server 2012 (KB4525246) 2019-11 Security Monthly Quality Rollup for Windows 8.1 and Windows Server 2012 R2 (KB4525243) 2019-11 Cumulative Security Update for Internet Explorer 9 for Windows
Patch Tuesday November 2019 Updates
Hi there, This Patch Tuesday brings the following fixes and updates New Security Bulletins : 2019-11 Security Monthly Quality Rollup for Windows Server 2008 (KB4525234) 2019-11 Security Monthly Quality Rollup for Windows 7 and Windows Server 2008 R2 (KB4525235) 2019-11 Security Monthly Quality Rollup for Windows Server 2012 (KB4525246) 2019-11 Security Monthly Quality Rollup for Windows 8.1 and Windows Server 2012 R2 (KB4525243) 2019-11 Cumulative Security Update for Internet Explorer 9 for Windows
MacOS Catalina supported on Patch Manager Plus Cloud
Hi there, We are delighted to announce that Patch Manager Plus cloud now supports the latest MacOS, Catalina. You can avail all of our patch management features to manage and secure your endpoints running on MacOS Catalina. Feel free to e-mail our support team at patchmanagerplus-support@manageengine.com, incase of any queries. Cheers, ManageEngine Team
Free support for Windows 7 Extended Security Updates (ESU)
Hello everyone, Microsoft has announced the end of life for Windows 7 and Windows Server 2008/2008 R2. This means that you will no longer get bug fixes, security updates, or new functionalities for this version of the OS. We would suggest you to migrate to the latest version of Windows 10 as soon as possible to avoid potential cyber attacks. Incase you are unable to migrate on time or reluctant to upgrade, you can purchase and avail the Extended Security Updates (ESUs) that Microsoft offers for
Fix for Security Issue in Mobile Device Manager Plus
Mobile Device Manager Plus has fixed a cross-site scripting (XSS) vulnerability recently detected by Ken Pyle, in it's latest update. This vulnerability allowed a user to view the cookies by running a param on the product login page. The security fix is available in build # 92698 and above. You can download the latest build from here. Follow #mdm-security for all security related updates in Mobile Device Manager Plus.
Fix for Security Issue in Mobile Device Manager Plus MSP
Mobile Device Manager Plus MSP has fixed a cross-site scripting (XSS) vulnerability recently detected by Ken Pyle, in it's latest update. This vulnerability allowed a user to view the cookies by running a param on the product login page. The security fix is available in build # 92698 and above. You can download the latest build from here. Follow #mdm-security for all security related updates on Mobile Device Manager Plus MSP.
[DidYouKnow -11] Simple method to distinguish between a Incident & Service ticket.
In any IT organization, we come across two types of tickets/requests "Incident" and "Service" requests. An IT incident is any disruption to an organization's IT services that affects anything from a single user or the entire business. In short, an incident
RecoveryManager Plus rolls out Build 6000
We are glad to release the latest version of RecoveryManager Plus build 6000 which introduces new features such as SharePoint Online and OneDrive for Business backup. Office 365 SharePoint Online backup and restoration: Backup and restore all SharePoint Online site collections, sites, lists and document libraries. When performing a restoration, you have the flexibility to perform: Complete site restoration: Restore entire SharePoint Online sites to the backed up state. Item-level restoration: Restore
Free support for Windows 7 Extended Security Updates
Hello everyone, Microsoft has announced the end of life for Windows 7 and Windows Server 2008/2008 R2. This means that you will no longer get bug fixes, security updates, or new functionalities for this version of the OS. We would suggest you to migrate to the latest version of Windows 10 as soon as possible to avoid potential cyber attacks. Incase you are unable to migrate on time or reluctant to upgrade, you can purchase and avail the Extended Security Updates (ESUs) that Microsoft offers for
Free support for Windows 7 Extended Security Updates (ESU)
Hello everyone, Microsoft has announced the end of life for Windows 7 and Windows Server 2008/2008 R2. This means that you will no longer get bug fixes, security updates, or new functionalities for this version of the OS. We would suggest you to migrate to the latest version of Windows 10 as soon as possible to avoid potential cyber attacks. Incase you are unable to migrate on time or reluctant to upgrade, you can purchase and avail the Extended Security Updates (ESUs) that Microsoft offers for
[ForYourInformation -23] New enhancement in request page with the function to expand all conversations.
The request details page shows almost every detail of the ticket on a single page like conversations, notes, ticket fields, etc. In the older builds of ServiceDesk, to view all conversations, you have to click open each email conversations one by one, which is tedious. The newer version, we had introduced a conversation "Expand All" button, which expands all conversations in a single click. This feature is available from the build 10503. Click here to know more information about the request details
Patch now! 2 new use-after-free zero day vulnerabilities in Chrome.
Google Chrome decided to spook its users this Halloween by issuing an update that fixes 2 new use-after-free vulnerabilities "CVE-2019-13720" and "CVE-2019-13721", of which CVE-2019-13720 is already exploited in the wild. Use-after-free flaw, which in the least could result in a crash or could be leveraged by an attacker to run arbitrary codes or even enable remote code execution. CVE-2019-13720 - affects the Chrome's audio component. CVE-2019-13721- affects the PDFium library. Google also announced,
Patch now! 2 new use-after-free zero day vulnerabilities in Chrome.
Google Chrome decided to spook its users this Halloween by issuing an update that fixes 2 new use-after-free vulnerabilities "CVE-2019-13720" and "CVE-2019-13721", of which CVE-2019-13720 is already exploited in the wild. Use-after-free flaw, which in the least could result in a crash or could be leveraged by an attacker to run arbitrary codes or even enable remote code execution. CVE-2019-13720 - affects the Chrome's audio component. CVE-2019-13721- affects the PDFium library. Google also announced,
Patch now! 2 new use-after-free zero day vulnerabilities in Chrome.
Google Chrome decided to spook its users this Halloween by issuing an update that fixes 2 new use-after-free vulnerabilities "CVE-2019-13720" and "CVE-2019-13721", of which CVE-2019-13720 is already exploited in the wild. Use-after-free flaw, which in the least could result in a crash or could be leveraged by an attacker to run arbitrary codes or even enable remote code execution. CVE-2019-13720 - affects the Chrome's audio component. CVE-2019-13721- affects the PDFium library. Google also announced,
Next Release : Contract and Project Enhancements
Dear Users, We are planning for the next release of ServiceDesk Plus Cloud with "Contract and Project Enhancements". Below is the brief summary of enhancements : Contracts Contract Management in ServiceDesk Plus brings you many new features and enhancements along with a complete overhaul of the Contracts module. New Features Specify the type of contracts as maintenance, lease, support, warranty, and more. Configure contract types under Admin >> Customization > Contract Management >> Configuration.
The latest version of EventLog Analyzer is out!
EventLog Analyzer's Build 12100 released recently with a bunch of exciting features. Here are some of the highlights. Customizable dashboard: The dashboard now has a range of customization options such as customizable widgets, data updates in real-time, and more. Advanced Threat Analytics: Crucial information on the severity of threats can be obtained when potentially malicious URLs, domains, and IP addresses intrude into the network. Enhanced archival process: The log archival process has been
[DidYouKnow - 21] You can embed your organization logo in Reports and PO's
Organization Details lets you configure the details of your organization such as, the geographic region in which your organization is located and the company logo. You can import the logo at [Admin tab -> Organizational details ], currently, we support the following image formats JPEG, GIF, and PNG with recommended maximum dimensions [20px X 40px (W X H)]. Imported company logo will be displayed in all reports. Logo and Organization address will be populated in PO's, invoice and in notifications
[DidYouKnow - 22] Support for whitelisting/blacklisting attachments with certain file extensions
Hello folks, With ServiceDesk Plus build 10009, we introduced a new attachment whitelist/blacklist feature. This helps restrict users from uploading vulnerable files to the application by blacklisting them based on file properties such as file extension or file content type. As you know, attachments can be uploaded various modules say request, change, solution, assets, problem and so on. When a user tries to upload a blacklisted file content type, it fails with a warning message as in the below screenshot.
[Password Manager Pro Masterclass] Facilitating automation in your DevOps pipeline and application communications without credential embedding.
Hi there, Our next topic for the Password Manager Pro Masterclass series is "Facilitating automation in your DevOps pipeline and application communications without credential embedding," scheduled for November 07th. Click here to register for the session. In this Masterclass session, you'll learn how to: 1. Leverage Password Manager Pro's secure APIs for application-to-application password management—SSH-CLI, XML-RPC, and REST 2. Integrate with various CI/CD tools such as Jenkins, Ansible,
[ForYourInformation -22] View request attachments from the list view
Hello folks, You can now quickly preview and download HTML, HTM, XHTML, PDF, jpg and PNG files from the request list view. Click on the attachment icon to get an option to preview the file and download it if required. This eliminates the necessity to go to the request details page to view the attachments thus saves time. Similarly, attachments can also be previewed from the request details page and download them only if required. This must be a handy feature for most of us. Cheers..! Next - [ForYourInformation
"Aw, Snap!" messages in the latest Chrome M78 update
Hello All! The latest Google Chrome M78 update faces a high number of "Aw, Snap!" crashes. This is found to be a result of incompatible older versions of Symantec Endpoint Protection running on the computers on your network. Resolution: Update your Symantec Endpoint Protection to version 14.2 or above. Disable the RendererCodeIntegrityEnabled policy. Listed below are few other applications that might be causing the crash, contact the application vendor for a fix. 1. PC Matic 2. Print Audit
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