[Community Digest] ServiceDesk Plus - August 2020

[Community Digest] ServiceDesk Plus - August 2020




Here is your ServiceDesk Plus Monthly Summary for August 2020!

Service Packs:

A total of three service packs (11123,11124,11125) with numerous features and issue fixes have been released. Please refer to our ReadME article for complete details.


Behavior Changes introduced with these service packs:

  • When a technician whose login is disabled is re-imported via Active Directory, the login permissions will remain disabled.

  • The default custom view for requests is now set to 'My Pending Requests' for requester login.

  • requestservlet API is no longer supported.


Tips & Tricks:








Blogs:



For Your Information:










What's Cooking:



Term of the Day:























That's all for now, PitStoppers! Watch this space for more updates and news.

Cheers..!

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