"Aw, Snap!" messages in the latest Chrome M78 update
Hello All! The latest Google Chrome M78 update faces a high number of "Aw, Snap!" crashes. This is found to be a result of incompatible older versions of Symantec Endpoint Protection running on the computers on your network. Resolution: Update your Symantec Endpoint Protection to version 14.2 or above. Disable the RendererCodeIntegrityEnabled policy. Listed below are few other applications that might be causing the crash, contact the application vendor for a fix. 1. PC Matic 2. Print Audit 3. Palo
"Aw, Snap!" messages in the latest Chrome M78 update
Hello All! The latest Google Chrome M78 update faces a high number of "Aw, Snap!" crashes. This is found to be a result of incompatible older versions of Symantec Endpoint Protection running on the computers in your network. Resolution: Update your Symantec Endpoint Protection to version 14.2 or above. Disable the RendererCodeIntegrityEnabled policy. Listed below are few other applications that might be causing the crash, contact the application vendor for a fix. 1. PC Matic 2. Print Audit 3. Palo
[ForYourInformation -21] Quick Enable/Disable of Incident templates from list view.
In the older builds of ServiceDesk, we did not have the function to enable/disable Incident templates. In order to disable an Incident template, you have to delete the particular template from the incident template list. If you have any existing tickets created with the particular template, then deleting the template will move it to be in a grayed-out/disabled state and will be marked as "Template, not for further usage" . If the template is fresh without any ticket associations, then on deleting,
ServiceDesk Plus MSP - version 9.4 - Build - 9424 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9424. Please refer the Migration path table available here and upgrade to our latest build 9424. We fixed a couple of security-related fixes along with this release. Please make a note of it and upgrade your instance to the latest build. Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at sdpmsp@manageengine.com for any
[DidYouKnow - 20] Service Request Validator/Editor
Service Request Editor in one of the most unsung key features in Service Desk Plus. Even the requester can be assigned as Editor on the particular service ticket. This request Editor( requester ) can replace the technician role in editing and updating a particular service ticket. No need to purchase any additional technician license for validating Service request scenarios. Let see a use case. An organization has configured new starters process, HR input the employee details like start date and contract
Password Manager Pro new build 10400
Hi, Password Manager Pro 10400 has been released and is now available for download. In this build, new features such as integration with DigiCert SSL, CSR Templates, option to exclude expired and revoked certificates and option to modify the email id of the Let's Encrypt account have been introduced. The product has also undergone numerous enhancements. Please see our Release Notes to learn in detail about the feature and enhancements included in this upgrade pack (build 10400). How to Upgrade
[ForYourInformation -20 ] Enhancement on "Allow Requesters to edit their tickets" feature.
In ServiceDesk Plus we had the existing feature "Allow Requesters to Edit" this feature allows requesters to edit their tickets. This feature works based on the following conditions. The logged-in Requester should be either "Requester/On-Behalf-Of" of the particular ticket. The ticket should be in either on Open/On-hold/Custom open/Custom On-hold status. The ticket should be in an unapproved state. "Allow Requesters to Edit" has to be enabled for requesters by Admin at [ Admin tab -> Self Service
On cloud nine as Patch Manager Plus cloud goes Mac friendly
Hello folks, We are extremely thrilled to announce that Patch Manager Plus Cloud now supports the patching of Mac machines as well. All versions of MacOS right from version 10.6 (Snow leopard) to version 10.14 (Mojave) is supported. Further you get to enjoy all the patch management features, listed below, on your Mac machines now: Automated patch deployment Third party application patching for over 300+ applications Flexible deployment policies Testing and approving patches Declining patches Detailed
[Webinar recording] How to implement CSI in your help desk - Part I - Decreasing request resolution time
Did you miss the first part of our webinar on how to implement continual service improvement in your help desk? No problem! Check out the recording here: The next session is on November 14, 2019. During the session, we'll discuss how to use analytics to compare past SLA percentages, identify triggers that impact SLAs, and improve SLA compliance percentages. Time: 2pm AEDT | 10am GMT | 10am PST Click here to register.
[Free e-book] A guide to implementing analytics in IT
You want to use data and analytics to uncover actionable insights that will streamline your help desk operations, but where do you start? In this e-book, we cover the detailed steps involved in implementing analytics in IT, along with a slew of examples that can guide you through your analytics journey. Download the e-book now.
[Password Manager Pro Masterclass] Connecting securely to devices in remote isolated networks.
Hi there, In the previous Masterclass session, we learned how to cater to the access needs of both internal users and trusted outsiders with adequate security controls. Here's the video recording of the session for your reference. The next session will focus on enabling secure communication between isolated networks without removing firewall protections for effective credential management. Password Manager Pro Masterclass Connecting securely to devices in remote isolated networks. Thursday,
[DidYouKnow -18] Quick data migration from other HelpDesk tools to ServiceDesk Plus.
In ServiceDesk Plus we have the following tools that support quick data migration. Also, we have come across a few scenarios, where customers stay with the old build of ServiceDesk Plus, after years when they plan to upgrade, they need to perform a sequence
Next Release : Release Management and Change Enhancements
Dear Users, Next release for ServiceDesk Plus Cloud will include "Release Management and Change Enhancements" and below are the details: Release Management ServiceDesk Plus Cloud now supports Release Management in the IT help desk. Release management allows you to plan, build, test, and deploy releases to the production environment. A release can be defined as the process of delivering a set of authorized changes to IT services in a controlled environment. You can use release management to deploy
Adobe releases out-of-band security updates in its products
Adobe is considered one of the widely used third-party applications in the market with over 15 million active subscriptions. As announced earlier, Adobe has released out-of-band security updates today to patch a total of 82 security vulnerabilities across products listed below. Adobe Acrobat and Reader Adobe Experience Manager Adobe Experience Manager Forms Adobe Download Manager Of these 82 vulnerabilities, 45 are rated critical and if exploited, attackers can execute arbitrary code in the context
A major security flaw in Linux Sudo has been discovered!
A potentially catastrophic vulnerability in sudo has recently been found that affects all Linux endpoints. This vulnerability (CVE-2019-14287), when exploited, enables users with hostile intentions to surpass security restrictions and run commands as the root user. Sudo is a core command in Linux that enables users to execute commands as other users including those that have elevated privileges such as another superuser or root user. Desktop Central now supports detecting and fixing the vulnerability.
Adobe releases out-of-band security updates in its products
Adobe is considered one of the widely used third-party applications in the market with over 15 million active subscriptions. As announced earlier, Adobe has released out-of-band security updates today to patch a total of 82 security vulnerabilities across products listed below. Adobe Acrobat and Reader Adobe Experience Manager Adobe Experience Manager Forms Adobe Download Manager Of these 82 vulnerabilities, 45 are rated critical and if exploited, attackers can execute arbitrary code in the context
Adobe releases out-of-band security updates in its products
Adobe is considered one of the widely used third-party applications in the market with over 15 million active subscriptions. As announced earlier, Adobe has released out-of-band security updates today to patch a total of 82 security vulnerabilities across products listed below. Adobe Acrobat and Reader Adobe Experience Manager Adobe Experience Manager Forms Adobe Download Manager Of these 82 vulnerabilities, 45 are rated critical and if exploited, attackers can execute arbitrary code in the context
Password Manager Pro new build 10302
Hi, Password Manager Pro 10302 has been released and is now available for download. In this build, a few enhancements have been done to the Password Manager Pro agent. From now on, while installing the agent on a remote server, you will have to provide a unique 'Agent Key'. Please see our Release Notes to learn in detail about the feature and enhancements included in this upgrade pack (build 10302). How to Upgrade to Build 10302? If you are an existing customer of Password Manager Pro,
[ForYourInformation -17]: Add your own HTML for external web page
The ESM portal's layout and theme can be customized. External links to an organization's resource page or an intranet page can be added to the portal as well. To Customize the HTML goto [ ESM Directory -> ESM Portal Customization -> Customize ] For embedding the new card, you will have to place the below HTML after {{{{portal-cards}}} <a href="https://www.manageengine.com/network-monitoring/"> <div class="portal-widget"> <div class="row justify-content-around"> <div class="col-xs-4">
Zero-day vulnerability in Apple iTunes and iCloud for Windows patched
Hi guys, A zero-day vulnerability in iTunes and iCloud for Windows, which has been exploited in Ransomware attacks has been patched in Patch Tuesday October 2019 updates. The vulnerability exists in the Bonjour installer that gets installed in Windows machines along with the iTunes and iCloud for Windows app. This vulnerability in Bonjour installer is an 'unquoted service path' vulnerability, and can be exploited by planting a malicious executable file to the parent path. Further this exploit's
Zero-day vulnerability in Apple iTunes and iCloud for Windows patched
Hi guys, A zero-day vulnerability in iTunes and iCloud for Windows, which has been exploited in Ransomware attacks has been patched in Patch Tuesday October 2019 updates. The vulnerability exists in the Bonjour installer that gets installed in Windows machines along with the iTunes and iCloud for Windows app. This vulnerability in Bonjour installer is an 'unquoted service path' vulnerability, and can be exploited by planting a malicious executable file to the parent path. Further this exploit's
[DidYouKnow -16] Ticket closure automation
Automation features in the ITSM tool certainly improve the quality of service provided to customers. Automation ensures less human error and high reliability, which in turn reduces the workload of technicians. Enabling "Auto Ticket Closure" in Service Desk Plus is a simple process. Admin can enable this feature from [Admin tab -> Helpdesk Customizer -> Request Closing Rules ] he can define the number of days after which a ticket should be moved to "Closed Status" Once the technician provides
FREE WEBINAR TRAINING SCHEDULE - DESKTOP CENTRAL
Hello Everyone, While it is true that managing and securing endpoints is time-consuming, automation is the key in saving time. Learn how mundane desktop management activities can be automated and streamlined from a central location and make the most out of our products by attending our free training program. These webinars span across four series and help you learn the inside out of managing and securing endpoints. You will also be able to: 1. Get your questions solved instantly 2. Learn how each
[ForYourInformation -15] Priority Matrix
Tickets in an IT Organization are always considered as an important component. Priority is the key factor that defines its importance. More focus will be always on tickets with "High Priority" ( where the customer expects quick resolution). The ticketing tool used by the IT organization should have perfect metrics to identify tickets Priority. If we start considering all tickets based on labels as "High priority" it will burden the ticket coordinators and gives a chance of more ticket violations.
Share alarms with your in-house apps using our custom outbound integration.
AlarmsOne has been allowing you to share alarms with your Help Desk, Team Collaboration, and Project Management tools to raise them as tickets, create bugs, and so on. To integrate with your in-house application and receive alarms from AlarmsOne, we have built a custom outbound integration. AlarmsOne's custom outbound API is a RESTful API that helps you send alarms from AlarmsOne to your custom application. Adding a custom outbound application is as easy as it gets. Follow the steps below and you're
Microsoft Patch Tuesday updates - October 2019
Howdy folks A quick run-down on the patch tuesday updates for October 2019 New Security Bulletins : 2019-10 Security Only Quality Update for Windows Server 2008 (KB4520009) 2019-10 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4520003) 2019-10 Security Only Quality Update for Windows Server 2012 (KB4519985) 2019-10 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4519990) 2019-10 Cumulative Update for Windows 10 Version 1903 and Windows Server
Microsoft Patch Tuesday Updates - October 2019
Howdy folks A quick run-down on the patch tuesday updates for October 2019 New Security Bulletins : 2019-10 Security Only Quality Update for Windows Server 2008 (KB4520009) 2019-10 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4520003) 2019-10 Security Only Quality Update for Windows Server 2012 (KB4519985) 2019-10 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4519990) 2019-10 Cumulative Update for Windows 10 Version 1903 and Windows Server
[ForYourInformation -11]: SCCM Integration
If your Organization already had Microsoft System Centre Configuration Manager (SCCM) to manage desktops and Windows-based applications. You can now integrate Service Desk Plus with SCCM and fetch SCCM-scanned asset data. The integration leverages SCCM's scan capabilities and benefits Service Desk Plus users. In addition, you can avoid installing two agents to fetch asset details. You can use SCCM for asset discovery and also simultaneously update asset data in Service Desk Plus. In the older build
[Password Manager Pro Masterclass] Privileged session management: Onboarding employees and vendors for secure remote access provisioning.
Hi there, Our next topic for the Password Manager Pro Masterclass series is "Privileged session management: Onboarding employees and vendors for secure remote access provisioning," scheduled for October 10th. Click here to register for the session. In this Masterclass session, you'll learn how to: 1. Launch direct RDP, VNC, and SSH sessions from any HTML5-compatible browser without endpoint agents, browser plug-ins, or helper programs. 2. Secure access gateways to establish reliable connections
Newsletter de Septiembre!
¡Newsletter de Septiembre! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
ManageEngine's IT Security Podcast series is here! Subscribe now.
Hello, Have you ever imagined listening to your favorite IT security expert discuss the ways you can enhance the security posture of your environment on-the go? Now you can! We're thrilled to announce the launch of our weekly podcast series where our security experts, including Derek Melber, Active Directory MVP, will present their take on a wide range of IT security topics. Subscribe now By subscribing and listening to
Free Enterprise Service Management (ESM) training webinar
Hey everyone, We have planned a second ESM training webinar for all those who missed the first one. Join us on October 15th to get a better understanding of how we do ESM in ServiceDesk Plus. In this webinar, we'll go over how you can extend your ITSM best practices to all your business units to mitigate and optimize your service delivery across each function of your organization with ServiceDesk Plus. Key takeaways: - Creating and deploying a unique service desk in less than 60 seconds. -
Patches for 8 high-severity vulnerabilities in Foxit Reader released
Hey folks, Eight highly critical vulnerabilities have been discovered in Foxit Reader and Foxit has come out with the patches to fix these vulnerabilities. The most severe of these vulnerabilities has a CVSS score of 8.8 and could result in arbitrary code execution and denial of service, when used in older versions of Foxit Reader (version 9.4.1.16828). The other seven vulnerabilities have a CVSS score of 7.8 and could allow a remote attacker to gain access to the system. These specifically target
Introducing Enterprise Service Management in ServiceDesk Plus
Dear User, ServiceDesk Plus 11.0 now comes with rapid-start enterprise service desk capabilities that allow businesses to manage service delivery across business functions from a single platform. Upgrade to the latest version of ServiceDesk Plus now. The key Enterprise Service Management (ESM) capabilities of ServiceDesk Plus includes: Unified service management platform Manage your organization users, control organization-level configurations, and maintain individual service desk from a central
[DidYouKnow -13] Solution/KB with public access
In any IT organization, we need to find solutions for our day to day incidents/issues, at times we lookup for someone or some type of assistance, like asking our colleagues or raising a support ticket, the efficient method to get quick answers for our
ServiceDesk Plus 11.0 - Known issues
Dear User, The following list contains the issues identified in the ServiceDesk Plus 11.0 release. We are working hard to fix them as early as possible. Expect an update soon. During upgrade, 'Out of Memory' error occurs because only a maximum heap size of 100 MB is allocated to UpdMgr.bat. [Fixed and Released] Upon changing the default administrator or guest login name, header tabs disappear. [Fixed and Released in 11001] After the upgrade, if there are any old unsent feedback submitted through
Mobile Device Manager Plus- Free Training
Join us on 17th, 24th October and 7th November 2019 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on October 17: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's
[Upcoming webinar] How to implement continual service improvement in your help desk
Implementing continual service improvement in your help doesn't have to be difficult. Join us for a three-part webinar series to discover how easy it is to implement continual service improvement (CSI) in your organization, starting with these specific areas: Part I - Decreasing request resolution time Learn how to visually compare past request resolution times with current resolution times; use analytics to identify and rectify key factors that drag down resolution times. Date: October 17, 2019
[ForYourInformation -13] Multilingual translations made too easy
Hello folks, Language is the medium to get travel your words to reach people in different regions. It becomes irksome when you want to set up your business in another country, region, where languages are different than yours and you are not familiar with it. Now, it is not less than a herculean task. With ServiceDesk Plus, you can now translate the user interface texts and personalize the application as per your requirement. You can choose to rename modules or any UI phrases used across the application.
Introducing Wi-Fi Analyzer for OpManager
Wi-Fi Analyzer for OpManager effectively monitors signal strength, channel graph, and channel interference of all the available Wi-Fi networks. The best part is that you can enjoy the smart Wi-Fi analyzer with absolutely no advertisements. The enhancement is supported on Android mobile and tablet devices. The benefits of this most sought-after feature are: Easy-to-read-and-understand graphs to know which of your Wi-Fi devices and Access Points are performing low, good and the best. Sysadmins can
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