[Community Digest] ServiceDesk Plus - July 2020
Happy new month wishes from us! Wish you all to leave old troubles alone and enter into a new month with fresh ideas and enthusiasm, with this quote Let's recap all the activities that happened in July 2020.
Version and Build releases:
We had 2 build releases
- 11121 (Released on 08 July 2020)
- 11122 (Released on 28 July 2020) check this link for more details
Behaviour Changes:
- MDM Integration: To avoid factory reset devices from MDM getting detected as new devices in ServiceDesk Plus, the device's IMEI number will also be considered along with the UDID for replacements.
- Loaned assets need to be returned or moved to the In-Store status before getting transferred to other users by using CMDB API.
Summary of Upcoming features and enhancements :