[Blog] ITIL vs ITSM - What is the difference?
One of the most common questions we hear from people that are new to the world of IT Service Management (ITSM) is: "What is the difference between ITIL and ITSM?"
This is even though most IT organizations use ITIL tools and some sort of IT Service Management (ITSM) strategies every single day, whether they actually realize it or not. People generally use the two important terms in the IT world "ITIL and ITSM" interchangeably without realizing the difference between them.
This post is to help you understand what ITSM actually is and the difference between ITIL and ITSM.
What is ITIL?
Acronym of Information Technology Infrastructure Library, widely known as ITIL is a framework and best practices for building an IT Service Management (ITSM) solution.
The key factor for ITIL success is its neutrality. Meaning, the framework describes processes and procedures that aren't organization-specific. But can be adopted by an organization to establish integration with the organization's strategy, delivering value, and maintaining a minimum level of proficiency.
It enables the organization to determine a baseline from which it can plan, implement, and measure. It is also used to demonstrate compliance and to measure improvement. The goal is to enhance performance and achieve a certain level of IT service efficiency.
What is ITSM?
Acronym of Information Technology Service Management is sometimes mistaken as a software solution. In reality, it is all about processes, people, and technology.
ITSM is a generic term; You don’t have to choose a methodology of ITSM, though you can. It just refers to the way you manage the information systems that deliver value to your customers. Even if you are unaware of the term ITSM, if you’re running IT systems, then you're doing some sort of ITSM.
The goal includes processes like planning, designing, delivering, managing, and improving the IT services an organization provides to its end users. This is focused on aligning IT processes and services with business objectives to help an organization grow.
ITSM and ITIL: The Conclusion
ITSM is all about how you manage the services you deliver to customers and end users.
ITIL is one of the frameworks that teach you the best practices for ITSM.
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