[Term of the Day]: Managed Service Provider
Term of the Day
“Managed Service Provider”
Definition — What is MSP?
A managed service provider (MSP) is an organization that manages IT services for other companies. Managed services are responsible for hosting and then managing servers, specialized applications, and networks for the clients. In most situations, Managed services provider owns the entire physical back-end infrastructure and also provides resources to their clients. All these operations are remotely performed over the internet and assure clients systems stay on-track within agreed service levels.
Any type of customer may look for an MSP depending on their needs, MSPs commonly serve small to mid-sized businesses. Many smaller companies have limited in-house IT capabilities, so they may view an MSP's service offering as a way to obtain IT expertise. Even Larger enterprises like the government and finance sector seek MSP when they have the budget and hiring limitations.
Key benefits of MSP
Cost-effective:
Small businesses benefit immensely from managed services because the up-front cost to start is so much lower. When a business starts from scratch, the initial costs of hiring and training a team while simultaneously paying for the servers and other equipment necessary can be financially overwhelming. Even unplanned repair services can be a huge cost burden on SMB's, all kinds of repairs and service costs can be covered in contract with MSP's.
Stay Focused on Your Core Business:
Managed services can help by redesigning workflows, upgrading equipment, and automating certain tasks. This takes the pressure of daily processes off your team so they can focus to work on projects that push your business forward.
Security Support :
Outsourcing to an MSP familiar with PCI compliance helps reduce risks related to credit card use, client data, and any other sensitive information leakages. MSPs adopt security strategies to keep your firewall always updated.
Apart from ServiceDesk Plus on-premises and cloud, ManageEngine offers MSP variant of ServiceDesk Plus. It's an all-in-one ITSM solution, delivers comprehensive help desk, service desk, account management, asset management, remote controls, and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.