[ForYourInformation - 40] Scheduled Ticket Deletion
The Schedule Data Deletion is an enhancement of the Data Archiving feature. It is available from the 11120 builds of ServiceDesk Plus. Schedule data deletion feature can delete tickets both active and archived, based on the configured schedule.
All tickets created in ServiceDesk Plus will be stored in the database. When the business grows, the application database also grows exponentially, this has been always true that many organizations find it difficult in archiving and deleting old tickets. Over a period of time organizations will notice issues like an increase in application backup size, insufficient space on database drive and the root cause for these issues will be due to a pile of old tickets stored in the database.
If you want to delete a ticket, you can do it manually one by one or in bulk. It takes a lot of time and resources. Scheduled data deletion feature can help you to overcome these burdens, you can simply schedule the period for ticket deletion.
You can " Enable scheduled data deletion " under the Admin tab >> General settings >> Data Deletion and Data Archiving
Technicians with "SDAdmin" or "HelpdeskConfig" role can enable/disable this feature.
- You can define rules to delete tickets of multiple statuses, based on created/closed date and year.
- You can define rules to exclude specific tickets from being deleted.