[ForYourInformation -41] Request Module Custom Reports Enhancements
With build 11120, we enhanced and added new custom reports for the request module to reduce the custom queries dependency.
A lot of request fields, date filters and advanced filters criteria have been added to the existing custom reports.
New columns that have been added to the custom reports and as criteria for advanced filtering are listed below,
SLA response time
SLA resolution time
Service Request
Project Id
Project Title
Change ID initiated due to this Request
Change Title initiated due to this Request
Request caused by Change ID
Request caused by Change Title
Problem ID
Problem Title
Merged Request Id
Linked Request Id
Is Shared
OLA Group
OLA Violated Time
Email ids to be Notified
Group Completed Time
Group OLA Violation Status
Group TimeSpent
Last reply
Applied Solutions
Template Name
Outside Operational Hours
Assigned Time
Group Allowed Time
Group Assigned Time
Resolution submitted by
Total Cost.
New default request reports related to time spent on request/time elapsed analysis are added.
Newly added criteria for date filters,
Earlier to 11120:
From 11120:
Topic Participants
Dinesh Bhaskaran
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