ServiceDesk Plus MSP - version 10.5 - Build - 10511 Released

ServiceDesk Plus MSP - version 10.5 - Build - 10511 Released

Dear User(s)

We released ServiceDesk Plus MSP - version 10.5 - Build - 10511.

Enhancements :

    SDPMSP-15210: You can now restrict Account Managers and Point Of Contacts from creating public reports.
    SDPMSP-15269: SDAmins can now access restricted APIs on read-only mode.
    SDPMSP-15286: You can now configure the mail server with Modern Authentication (OAuth 2.0) for secure and delegated access. Refer here for more details.
    SDPMSP-15293: Integrations with Zoho products like Books and Invoice are now configured using the OAuth model only. Users are requested to update the configuration post the upgrade.

Issues fixed :

    SDPMSP-14231: Selecting Additional fields checkbox is not getting saved under Admin >> Helpdesk Customizer >> Request-Account Details.
    SDPMSP-14909: Unable to delete conversations from request details page.
    SDPMSP-15104: Assigning accounts to Notification Rules throws an error.
    SDPMSP-15114: Editing a request from the list view page does not list the Subcategory field.
    SDPMSP-15185: AD import is getting failed in certain cases.
    SDPMSP-15202: When associating users to roles under Admin >> Account Details >> Organization Roles, site values are not listed when Multiple Sites option is selected.
    SDPMSP-15249: In certain scenarios, LDAP import displays incorrect count.
    SDPMSP-15263: Unable to update the Password Policy when Random Password is selected under Admin >> Account Details >> Active Directory >> Local Authentication Password.
    SDPMSP-15284: Downgrading the product to the free edition displays a blank header.
    SDPMSP-15294: History tables are not synced properly during Periodic Sync in Advanced Analytics.
    SDPMSP-15325: Error thrown while we execute survey custom reports in certain cases.

Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at for any assistance. 

Following is the support policy of ServiceDesk Plus MSP :

  • Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
  • Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
  • We stopped MYSQL Database support.
  • Support for Servlet API is stopped.
  • Unpublished V3 API support is not available.

We are stopping support for builds/versions less than 10.5 (Build - 10500) soon. Hence we request our users to upgrade their instance to get further support.

Why upgrade?

By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.

Thanks for your continuous support

Head Of Quality Assurance and Customer Success Team
ManageEngine ServiceDesk Plus MSP Team
Direct Support Number:+1-408-352-9131

      New to ADSelfService Plus?