ServiceDesk Plus Cloud - Custom Apps[Add On] Scheduled downtime for EU users on September 27th, 2020
Dear Customers,
This downtime announcement is specific to ServiceDesk Plus Cloud users/organisations signed up in EU and for those who have enabled "Custom Apps" add-on.
During this downtime, add-on "Custom Apps" in ServiceDesk Plus Cloud application alone won't be accessible and all other features & functionalities of the helpdesk will be accessible and work as intended
We want to make you aware that we've scheduled a maintenance activity at our EU data centers on Sunday, September 27th, 2020, from 1:30 AM to 1:45 AM CEST (Central European Summer Time).
During this period, "Custom Apps" will be completely unavailable for the accounts in our EU data centers . This means that the custom applications and their schedules, integrations, and APIs will be temporarily inaccessible for these accounts.
We're relocating some custom apps-related databases—which are used by all accounts in our EU data centers—to a separate cluster. This aims to improve the availability of these databases and prevent any slowness in your custom applications that may result from a delay in receiving information from them.
At any instant, you can know which Data Center your data resides in by looking at the URL on the browser when you are logged in to ServiceDesk Plus and are using our applications :
1. If the URL is https://sdpondemand.manageengine.com, then your data is stored in the US(United States) DC.
2. If the URL is https://sdpondemand.manageengine.eu, then your data is stored in the EU(European) DC.
3. If the URL is https://sdpondemand.manageengine.in, then your data is stored in the IN(Indian) DC.
We'll keep this post and status updated.
We'd also like to thank you for your understanding. If you have any questions or concerns in this regard, please reach out to us at servicedeskplus-cloud-support@manageengine.com or comment below.
Wishing you safety and good health,
ServiceDesk Plus Cloud Team