Here is the monthly rewind for September 2020!

Version and Build releases:  

We had 3 build releases  

· 11126 (Released on 04th September 2020) 

· 11127 (Released on 22nd September 2020) 

· 11128 (Released on 29th September 2020) check this link for more details   

Product highlights: 

Framework Upgrade Information

· Tomcat upgraded to 9

· jQuery upgraded to 3.4.1 

User Education and Resources: 

Masterclass 2020 Series 

KB Articles:  

[ ForYourInformation ] Request template date field enhancement in build 11126

[ DidYouKnow ] Glowroot bundled with ServiceDesk Plus

[ DidYouKnow ] Why your apps need Short Session Timeout

[ Tips & Tricks ] Best Practices for Password Management

[ Tips & Tricks ] Populate Department name based on selected User name

[ Tips & Tricks ] Password protected file attachment 

[ Blog ] Part 1: Recovery Time Objective - Plan of Action

[ Blog ] Part 2: Recovery Time Objective - Plan of Action

[ Blog ] Understanding the differences between Help Desk and Service Desk

[ Term of the Day ]  Cloud Computing

[ Term of the Day ]  Click-Through Rate (CTR)

[ Term of the Day ]  Agile Software Development

[ Term of the Day ]  Denial-of-Service (DoS) Attack

[ Term of the Day ]  Progressive Web App

[ Term of the Day ]  Backdoor

[ Term of the Day ]  Search Engine Marketing

[ Term of the Day ]  Endpoint Protection

[ Term of the Day ]  Unified Threat Management

[ Term of the Day ]  Geofencing

[ Term of the Day ]  VoIP

[ Term of the Day ]  DLL (Dynamic Link Library) files

[ Term of the Day ]  Kanban

[ Term of the Day ]  Dynamic data masking (DDM)

[ Term of the Day ]  Computer Vision

[ Term of the Day ]  Penetration Test

[ Term of the Day ]  Voice Search

[ Term of the Day ]  Incident Response

[ Term of the Day ]  System Hardening

[ Term of the Day ]  Mean Time To Recovery (MTTR)

[ Term of the Day ]  Quality Assurance

[ Term of the Day ]  Global Variables