ServiceDesk Plus 11128 Released
Dear Users,
SDP 11128 has been released and can be downloaded from the URL below,
Enhancements :
Frame Upgrade Information
- Tomcat upgraded to 9
- jQuery upgraded to 3.4.1
Multi Level CAB Approval
Add multiple approvals to any change stage. Apart from the CAB approval, you can add up to 10 approval
Problem Support Group
- Support groups can be assigned to work on problems and group-based permissions can be configured for problems.
- Reports can be generated for problems based on Group column
- The variable $group is added to notification templates for Problem module.
Stage-specific approval
Added stage-specific approval notifications for service templates.
Resource summary in notification rule
New variable included to add a table summarizing the resources associated with a request.
Announcement Revamp
- Added new fields namely Announcement Type, Priority, and Services Involved.
- Revamped UI: Announcement forms are now launched in pop-ups instead of new windows.
Disable Concurrent Login
You can now disable concurrent user login from different IP addresses.
Password protected file attachment
File attachments in the application server is now password protected. A random password is generated and stored under Admin >> Security Settings. Instance Owner/SDAdmin can view or change the password if required.
Resource Management Enhancements
- Users with SDSiteAdmin role can also view the Resource Management view under Home tab.
- Added support for right-to-left languages.
- Added confirmation prompt for changing owner using drag-and-drop in Resource Management view.
Try our demo before upgrade.
Regards,
Edwin Vasantha Kumar
Servicedesk Plus Team