Client not communicating with server
We have a laptop where the client is not communicating with server. We tried to do an uninstall, reinstall of the client, but it can't verify the OTP number to do the uninstall. We tried doing it from the server side, but it just errors out. There is
UEMS failing to patch latest Chrome
Support, I'm getting this error on all systems when trying to patch to the latest Chrome release -- Download Success but checksum failed Error : 60000. This is for Google Chrome (x64) (146.0.7680.80) version.
2026-03 Windows patches not visible in Missing Patches
Hi, I'm experiencing an unusual issue. I can't see the 2026-03 Cumulative Update for Windows 10/11 (22H2, 24H2 and 25H2) in the 'Missing patches' section. Patch Management isn't counting computers without this update installed. In the 'Support patches'
Webex Patches fail
Trying to patch Webex. The following patch should be applied (older patches showing the same error): Patch ID: 356717, Patch Description: WebEx (46.3.0.34324), Patch Name: Webex_46.3.0.34324.msi Error: “Another version of this product is already installed.
Patches published to Self Service Portal always fail to download/install
Any patches I publish to SSP fail with the error "Patch stored location is not available to download the patch from the server" when trying to install. Software deployments work fine, but patches will not work at all. I don't think it is a permissions
Endpoint Central showing application installed
Endpoint Central showing application were installed when there isn't anyone logged in, and when we look at installed programs the apps aren't listed. We have been getting these emails daily. Some say app installed, others say app uninstalled. Some have
11.4.2528.10 agent upgrades failing
since upgrading EC console to version 11.4.2528.10 ive got about 100 windows laptops out of 500 that are stuck failing to upgrade. message says uninstall the agent and reinstall. uninstall from the console does not work, fails to uninstall the agents.
WinSCP update
the link you provided to download the newest version of WinSCP is incorrect. The link you provided is: https://excellmedia.dl.sourceforge.net/project/winscp/WinSCP/6.5.4/WinSCP-6.5.4-Setup.exe
Self Service Portal Only Showing Succeeded
It seems when we push patches to the Self-Service Portal, it shows it Succeeded for the machines. It used to display In Progress or other status depending on if the user is installing the patches or not. It doesn't seem to be reporting if the user is
Windows 10 Enterprise to Windows 11 Enterprise upgrade failing
I can't seem to get the Windows 10 to Windows 11 Enterprise upgrade to work in Endpoint Central no matter what ISO I try. Every single ISO I've uploaded says it's a Version Mismatch. I've downloaded the ISO straight from https://www.microsoft.com/en-us/software-download/windows11
Failed to download office patch meta json with error code : 404
Hi, I have a problem distributing Microsoft Office 365 patches on Workstations. we get the below error Failed to download office patch meta json with error code : 404 Patches can be downloaded but when i press install i get the above error. And as per
KB5060842 failing with "The system cannot find the file specified"
On all my clients Patch ID 41542 2025-06 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5060842) fails with the error: "The system cannot find the file specified" The Setup event log says: Windows update could not be installed
Update Vulnerability DB Failure after applying v11_4_0_SP-2500_36
Over the weekend I applied patch ManageEngine_Endpoint_Central_11_4_0_SP-2500_36.ppm. The update claimed to complete successfully, but this morning I'm receiving an error when trying to update the vulnerabilities database. I searched for this issue in
This version is not applicable for this target (Feature Update via Windows 11, version 23H2 Enablement Package (22H2 - 23H2) (x64)
Hi! I have some issues to run Feature Update via Windows 11, version 23H2 Enablement Package (22H2 - 23H2) (x64), we recevie "This version is not applicable for this target" on our Windows 11 22H2 machines. But when we download Windows11.0-kb5027397-x64.msu
Google Chrome updates
Every time I install a Google update on a server using Endpoint Central, it installs the new version of the Google updater Internal Service without uninstalling the old version. This causes the server to have multiple services that aren't running, which
Unapproved Patches Are being Deployed Automatically
Central Server : 11.4.2500.05 Behaviour first noticed this morning. Has anyone else noticed this behaviour?
Has something changed with the Desktop Central Agent Service regarding patch mgmt? Our SentinelOne EDR is triggered by some updates
Anyone have this sort of trouble? Some windows updates or others are triggering our SentinelOne EDR software. Sometimes the Threat files are any of these, listed with the "Detecting Engine": Threat Details Detecting Engine 5beceb.rbf ['On-Write Static
Error 403 when downloading Feature Pack Update
Dear Support We are setting up EC Cloud and deploying patches using Self Service Portal. We deploy updates and users are able to download and install. But with Feature Pack we got the error : Problem while downloading the patch. HTTP Error: 403. We tried
Patches will not download after update
Patches will not download after update for on prem EPC Patch Management. We checked out the cleanup setting and the path threw an error when I tried to add email notifications for patch downloads. It said that path is on their blacklist??? We cannot change
Cannot patch client
Just updated to version 11.3.2428.7. When i try to apply a patch, the field "Define target" in "Install/Uninstall Windows Patch (Computer)" is not filled automatically anymore and there is no way to define it manually.
Patch Database is empty
All patches have disappeared from our system. All machines show as 'Healthy' despite us knowing this is not the case. There is no history of failed/installed patches and the patch database itself is completely empty!
Update history not showing MS update name, only brief description
When I push updates from Endpoint Central to my MS devices the updates show as "Update for Windows (KB_number). Is there a way to get the full update name to show in update history?
All patches are gone
All the patches disappeared, I already scanned all the agents again and it still doesn't appear again. it gets the message "No Patches are missing based on the specified criteria" and has no filter applied. What could I do?
Automate Patch Deployment Programm execlude Problem
Hello, I am trying to create an auto patch deployment policy that excludes all MS Office software. I literally excluded everything that has to do with Office, but it still shows some Office 2016 updates after creation. Any idea on how to fix this?
Patch 38761 is installing Microsoft Edge Beta Version
Patch 38761 is install Microsoft Edge Beta Version and requires a reboot when the patch says it does not require a reboot
Unknown Error. Code : -2146498299
Hi team, I have been receiving this error code "Unknown Error. Code : -2146498299" after the Windows cumulative update (patch id - 38194) got failed in deployment. Need help on resolving this?
Windows Defender showing as vulnerable, but actually it's not
This topic is a recurrence of https://pitstop.manageengine.com/portal/en/community/topic/windows-defender-showing-as-vulnerable-but-actually-its-not Can you please advise how you fixed the issue in the previous ticket raised by the user? All our Defender
Unable to patch Zoom software
I see various versions of the application in the Patch Management section, however, none seem to target the installed versions that my endpoints have.
Vulnerability database update stuck on "Download Pending" on a closed network.
I have a fresh install of Endpoint Central version 11.2.2340.1. After install finished, i followed provided steps for permanently disabling TFA. I then set proxy to "No Internet Connection" and turned off scheduled database updates. I used the update
Patch ID 110651 / Bulletin MSWU-3562 Failing on Most Machines
2023-07 Update for .NET Framework 3.5 for Windows 10 Version 1607 for x64 (KB5028913) I have the above mentioned patch detected as missing on 102 of our machines on the domain. Pushing the patch has failed on 98 of them. Attempts to install this patch
Issue in the filtered query in Patch Mgmt
I'm not sure if this can be reproduced in other environments, but I'm seeing this on my cloud instance. Patch Mgmt --> Patches --> Supported Patches under Patches. I haven't checked in other pages such as Missing Patches / Installed Patches / Applicable
how to uninstall patch 11.2.2325.14
hi, after installing patch 11.2.2325.14 endpoint server don't start. how to uninstall patch 11.2.2325.14 I tried with updatemanager.bat but nothing happens after unistall patch
No computers can update
We receive the following error when trying to do a manual update: Loading c:\program files (x86)\DesktopCentral_Agent\\client-data\patch-resources\rocky-patch-scan-data.xml failed. We also receive this error (Problem while generating patch scan data)
Manage engine server fail to download redhat samba rpm packages
Hi there, I am using manage engine to patch Redhat Linux servers, I create a deployment for missing patches and select target computer, set reboot policy, when the deployment tries to download the missing rpm packages, it fails and I found the following
Update from Windows10 to Windows 11
Goodmorning Everybody I am trying to update our machines from Windows 10 to Windows 11 but I got a generic error message : Installation Failed - Unknown Error. Code : 50007
Specific Vendors Website Not Responding - Unable to Download Binary File
I see a few 3rd party apps patching fail with this error. Is there a resolution? Should I attempt to update manually?
Endpoint Central Patch Deployement
Hi, I am trying to deploy patches to systems using Endpoint Central but am seeing a 404 error when downloading patches. I deleted them via Endpoint Central and re-downloaded them but am still getting this error. The http status code returned from web
DCpatchscan.exe crashing with new 11.2.2315.05 build
This build seems buggy. will not patch scan, multiple application crashes on multiple endpoints, etc. Also, can no longer disable certain addons that we do NOT use, do not like.
RingCentral App repeatedly fails to patch because it is running/open
Hi all, We're running into an issue where the RingCentral application fails to update every month unless the user manually quits the application. Of course, users won't remember this every time they click the Start Now button to start patching so we need
Couple of PCs don't get scanned automatically and patches cannot be deployed.
Hello, We have couple of machines that do not get scanned automatically after couple of days after a reboot. I see that machine is live, I can remote into it, but if I deploy a configuration it doesn't go through (it has "ready to execute" status). The
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