Inventory custom data
How I can use Desktop Central to collect custom inventory data from endpoints and create a reports based on this information? Eg. I want to check if custom registry key exists at endpoint and create a report based on this.
Prohibit Software Feature in Inventory Module
Hi Team, I would like to understand the “Prohibit Software” feature available in the Inventory module in more detail. Specifically, I’m looking for clarification on: How this feature can be effectively used in our environment The steps involved in configuring
UK Cyber Essentials Compliance Checks
UK Cyber Essentials is a government-backed cybersecurity certification developed by the National Cyber Security Centre (NCSC). It helps organizations protect against common cyber threats through essential security controls. As part of our expanding coverage,
The March 2026 Patch Reality Check: Public Zero-Days, “Preview Pane” Office Risk, and Browser Extension Exposure
In the month of March, the big theme wasn’t “hundreds of scary CVEs.” It was how quickly risk moves when details are public and how often attacks ride on normal daily behaviour: previewing Office content, running productivity tools, and using browser
NIS2: The new rules of Cybersecurity. Are you compliant?
Securing your business requires more than just compliance or cybersecurity—it’s about bridging the gap between both! Think of it this way: locking your doors won’t help if you leave the key under the mat. 🛡️Compliance alone won’t stop cyberattacks. Cybersecurity
CUSTOM GROUP SHARING
Hi team, I have created some computer based custom groups as administrator and share them with scoped technicians. The technicians can see these custom groups but can't add any computers into them. Is there a way to allow them to add computers or this
Endpoint Agent live status issue
Following the recent vulnerability reclassification processed through the Endpoint Central server, we’ve identified an issue where SysAdmin is displaying incorrect live‑status information for endpoint agents. In several cases, the console reports an agent
Access Denied
We have one Endpoint Central user who occasionally gets an "Access Denied" message on the page while in Endpoint Central. She could be performing a search or clicking on one of the tabs at the top. If she refreshes the screen the page will load or if
Endpoint Central (on-prem): Active directory description not retrieved nor updated
Greetings, Active directory computer description is not updating on Endpoint central, but updates correctly on SDP. Both solutions are running with AD service accounts and sync schedules/configurations are run with accounts with permissions to read from
Endpoints vs Workstations
Hello, I want to ask the difference between a workstation and an endpoint, because when i am navigating the pricing for Endpoint Central, only the Endpoint Central UEM Edition has the pricing based on Workstations. Can you help me in defining what the
Zero-Day Vulnerability and Severity Reclassification
Our dedicated security research team has revisited and thoroughly reviewed vulnerability data by continuously monitoring fifteen trusted cybersecurity intelligence sources. These include vulnerability disclosure platforms, vendor security advisories,
Enforce SAML Logon
Hi, I recently enable SAML via ADSelfService Plus which works as expected. However I need to enforce this across all our technicians but I can't find an option anywhere to do so. I've done it in Password Manager, ADAudit and ADManager and there's always
How to collect per-user certificates in ManageEngine Endpoint Central?
Hi all, I need to get an overview of certificates per user from their personal certificate store (CurrentUser\My) in ManageEngine Endpoint Central. Devices are single-user, and I want the certificates visible in reports, ideally including expiration dates.
Need older installer for 115260011
Hi, We had a server failure and I need the installer for 115260011 to do a restore. Where can I find the older installers? Thanks, Matt
Updating 92082 to 10003
I've just tried updating to the 10003 build but have received the following error each time, rollback was successful so no problems at the moment but just wanted to make you aware of the problem. From the last lines of: C:\ManageEngine\DesktopCentralMSP_Server\logs\updatemanagerlog0.txt Nov 18, 2016 1:19:56 PM [com.adventnet.framework.patchupdate.PPMInitialChecker] [WARNING] : End of PPMInitialChecker.revert()........... Nov 18, 2016 1:19:56 PM [com.adventnet.tools.update.installer.RevertPatch]
SEC_ERROR_INADEQUATE_CERT_TYPE with Firefox 147.0.2 (64bits)
Hi people ! Got trouble with ManageEngine Endpoint Central 11 build 11.4.2500.19 We can't have access to the app (https://srvdesktopc.x__x.y_y:8383/webclient#/uems/support) anymore with firefox but we still can use Edge or Chrome .
Master recovery key as a secondary protection for BitLocker recovery
Hello everyone, Endpoint Central already provides strong BitLocker recovery capabilities by allowing administrators to retrieve recovery keys directly from the console and export all recovery keys across the network. This ensures visibility and control
How can I report the missing patches on servers on a single screen?
Hello, I kindly request your support on how to create a report in which each server’s missing patches are displayed together on the same page. The goal is to have the report output list the server name (Computer Name) along with the missing patches (Missing
Is DEX an add-on or is it now part of Endpoint Central?
Hello, I would like to know if DEX is only available for a specific period or if it is now integrated into Endpoint Central?
Is there a way to export/import years of configs and scripts to another UEMS instance?
Hello Support, I'm curious to know if there is a procedure to export many years of configs and scripts, etc. from one EC UEMS server to another. I ask because I have some fairly sophisticated configs I've built in one instance, and I have another business
Windows 11 24H2 upgrade to 25H2 using wsus
Hi Team, We have a requirement to upgrade windows 11 24H2 upgrade to 25H2. As per the solution provided by Manage engine, we need to send the Win11 25H2 ISO also with the patch. The total size of complete package will come around 6 GB. As per my customer
11.4.2528.30 vs. 11.5.2600.13
Hey there! We are using 2x Endpoint Central in our company, one in another environment. 1x UEM Edition with Add-Ons and 1x Security Edition. Why does the Security Edition got the update to 11.5.2600.13 (with DARK MODE) and our UEM Edition only got the
Ability to detect or discover agentless workstations.
Hello, I have ManageEngine UEM and I have a quick question. Is it possible to detect or discover workstations that do not have an agent installed on the network?
[DEX] Script not found in workflow at Remote Action
Hello, I have a workflow that uses a script in Remote Action, but I noticed when editing the workflow that the script is no longer there; none of the scripts in my Script Repository appear for use in the selection option. I have tried to create another
After upgrading to 11.4.2528.30 all our PCs just say Agent upgrade is in progress when trying to remote manage
We updated our central server to 11.4.2528.30, and as per usual this meant it automatically started to send out the updated agent to all our endpoints. However, since then we can't connect to any of them to do any kind of management tasks like remote
Which EC log file records password changes and report exports for accounts with the Administrators role?
The company will conduct a log audit ，so needs to know which log files in Endpoint Central record password changes, password resets, and export report operations for the administrator account. Can the user account that performed the above operations be
[DEX] How to make a workflow for install a specify software
I have a workflow in the DEX module with a sensor that checks whether my EDR (SentinelOne) is installed on the endpoint. Based on the sensor result (true/false), I would like to deploy the EDR automatically. My goal is to perform the EDR deployment in
How to create a desktop Shortcut to" Manage Engine Desktop Central "Send request to helpdesk"
Can anyone tell me how to create a desktop shortcut so the end user can just double click on it and it opens the Mail interface to send a service request? Currently its only available in the taskbar and some users never look there.
How to make EPC synchronize with AD accurately?
I'm having a problem where Endpoint Central is not synchronizing with AD accurately. Specifically, I have several OUs, where EPC is showing multiple computer objects with the same name or computer objects that don't exist in that OU at all. If I look
Downgrading Admin Role (API Key Warning) and Remote Office Scope Stickiness
Hi, I have two specific questions regarding Endpoint Central configuration. I would appreciate your guidance on the following scenarios: 1. We have a user account currently assigned the "Administrator" role. We need to downgrade this user to a role with
About the missing computer names.
I have many computer that names with more than 15 characters.It should look like 'XXXX8SACNTRL01', but it looks like 'XXXX8SACNTRL0'. So last character looks missing.It's have same os.I looked hostnamectl, hostnamectl -a, dns server etc.Our machine naming
upgrade steps - don't start ME after each upgrade?
we're still on 11.3.xx and I want to get to the latest 11.4.xx, it's a 2 step upgrade. reading the steps indicates to NOT start the server between steps. is that true. run upgrade, then run next upgrade, and THEN start server when done. ALSO: I did read
Desktop Central Needs Dark Mode
Hello, I'm hoping that I'm not the only one who has noticed the amount of eye strain from looking at these very bright dashboards. It would be very nice for Desktop Central to have a dark mode! Thank you, Jesse C.
Endpoint Central sending a lot of Date !
Hi, We are experiencing an issue with ManageEngine Endpoint Central in our environment. Endpoint Central is connected to several Distribution Servers (DS), with bandwidth throttling configured at 16 Kbps. However, every morning when client computers are
Upgrade to 11.4.2528.23 caused most remote laptops to go offline
We upgraded to on-prem Endpoint Central Enterprise Edition to Version11.4.2528.23 last week. Now most of out external laptops are now offline. Which URL should we be using for updates? I notice dramatical different versions and Readme's https://www.manageengine.com/products/desktop-central/service-packs.html
Server Upgrade Causing Agents Offline
Hi, We recently upgraded our server build from 11.4.2534.01 to 11.4.2540.07 and that was successful. However, some of our agents started auto-upgrading to the latest version 11.4.2540.07 and now they are showing offline. The agents running the old version
New feature release: Device Timeline – Visualize, trace, and troubleshoot issues faster
Hello everyone, We're excited to introduce Device Timeline, a major upgrade to Endpoint Central’s DEX module that gives IT teams a clearer, more intuitive way to investigate performance issues.This is currently available for cloud users only. This feature
dcswmeter.exe Process?
What does the process dcswmeter.exe do?
Error User
Hello Support Team, We are facing an issue while performing a Domain Scan in Desktop Central integrated with ServiceDesk Plus. Error message: “FAILURE: Your account is not available in the Desktop Central to proceed this operation. Exception while assigning
Jira Cloud Integration with Endpoint Central On-Prem
I'm trying get the Jira integration setup with out On Prem Endpoint Central server. Our Jira instance is cloud based. I have the API key setup and it says our Jira URL is reachable. Based on the Endpoint Central documentation on the Jira integration,
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