Client reports daily the same uninstalled applications
Hello I have an issue on a single client where, after every restart, the same 7 applications are reported as uninstalled. These applications are uninstalled since several weeks. This behavior has been occurring for several weeks. I have already uninstalled
Endpoint central debug mode on server
Our server has been down for 2 days and the last thing I got from support was late last night and the asked for some .crt files but in debug version. I asked them to explain how to do that and still nothing back from them. I have been a customer for 13
ManageEngine Endpoint Central: constant, high CPU usage
On my Macbook, I have constant high CPU usage from the ManageEngine Endpoint software. In my case, the problem is the "dcuserhandler" process, for which the Activity Monitor typically reports ~150% CPU usage. Options
Unapproved Patches Are being Deployed Automatically
Central Server : 11.4.2500.05 Behaviour first noticed this morning. Has anyone else noticed this behaviour?
File copying does not work
Hello. After the last update, file copying does not work again. I turned off the firewall and it didn't help. I see the following entries in the logs: 18:53:20 File transfer Command: 'FILETRANSFER INITIATE 20355843090580 616735 Qc9Mxa0t1l8B6RI9XBO1c89_ln1raM3H'
The "Run as Manageengine" button does not appear.
Hello, After creating a privileged application list, I cannot deploy the policy. Since I cannot distribute it to user computers, the "Run as Manageengine" button does not appear. It was working before, but I started experiencing this problem after updating
Configure AD path for Automatic Group Creation
Hello, Previously I have added an AD path to generate custom groups from AD groups. It took some time but the groups were eventually created. Yesterday I added another AD path, in this case an OU with several security groups that I would like generated
Patch Database is empty
All patches have disappeared from our system. All machines show as 'Healthy' despite us knowing this is not the case. There is no history of failed/installed patches and the patch database itself is completely empty!
Azul Zuku Updates for Secure Gateway Server
I’ve been trying to get somebody to update the Azul Java version on the Secure Gateway Server but I’ve reported it 5 or 6 weeks ago and no updates have happened as of yet, I’ve installed 90108 and it still hasn’t been updated. If a patch is not forthcoming
Azul Zulu Version Critical CVE Issues on Endpoint Central Secure Gateway Latest Build 90108
Please update this to the latest version, I've attached details in the image. Thanks John
Patch 38761 is installing Microsoft Edge Beta Version
Patch 38761 is install Microsoft Edge Beta Version and requires a reboot when the patch says it does not require a reboot
Agent occupying too much space
Greetings, One of my customers has an issue with his agents. They are occupying too much space, and has asked me if it's possible to move it to another disk so it doesn't saturate disk C:. The agent is currently 36GB. Is it normal? Thank you
Self Service Portal Annoyance / Bug - Enter adding a Space to search
When searching for a program in the Self-Service Portal and when you press Enter an extra space get's added to the query and it removes the intended software from the search. You then have to go and remove the extra space from the search bar for the intended
software deployment screen issue
Endpoint central cloud, Under software deployment, there is a looping message onscreen Creating package for 'Microsoft Visual Studio Code (x64) (1.84.1) It keep refreshing, so the screen is unusable Anyone know if this is intended like background package
Unable to Deploy Beta version of app from Google play store
Hi Team, We are trying to deploy below app for testing purposes using MDM. We are unable to sync it with MDM app repository as it is in beta version. Is there way to deploy this app? Currently there is ticket open with ManageEngine for same. https:/
Issue in the filtered query in Patch Mgmt
I'm not sure if this can be reproduced in other environments, but I'm seeing this on my cloud instance. Patch Mgmt --> Patches --> Supported Patches under Patches. I haven't checked in other pages such as Missing Patches / Installed Patches / Applicable
Custom Group with appropriate nested Logic
I was trying to target a BIOS update towards Dell Workstations, but it appears that I'm having some challenge trying to capture the custom group due to the query's order logic. What I wanted was something along like: (1 or 2 or 3 or 4 or 5 or 6) and (7
how to uninstall patch 11.2.2325.14
hi, after installing patch 11.2.2325.14 endpoint server don't start. how to uninstall patch 11.2.2325.14 I tried with updatemanager.bat but nothing happens after unistall patch
Manage engine server fail to download redhat samba rpm packages
Hi there, I am using manage engine to patch Redhat Linux servers, I create a deployment for missing patches and select target computer, set reboot policy, when the deployment tries to download the missing rpm packages, it fails and I found the following
OSDeployment breaks whenever the distribution server is updated.
Every time the distribution server agent is updated, PXE deployment breaks. When I press 'update' on the PXE media, it fails and suggests that the PXE components need to be reinstalled etc. This was not the case, as EC techs were able to resolve this
RingCentral App repeatedly fails to patch because it is running/open
Hi all, We're running into an issue where the RingCentral application fails to update every month unless the user manually quits the application. Of course, users won't remember this every time they click the Start Now button to start patching so we need
Script failed: no process in the command subtree has a signal handler
The problem I experience is with a basic script that should put the .exe file in the windows start up folder. This script works with Google Chrome, but not with Mozilla Thunderbird, and the error I get is "Script failed: no process in the command subtree
Desktop Central cannot see shared network printers anymore
Hi, When we want to create a configuration to deploy printers to users we used to see get a window pop up and after a while all of the printers in our domain would appear for us to select from. Now we get the message: No printers available. When I look in the serverout0.txt file in the logs directory on the DC server I can see an error: [14:54:14:458]|[01-07-2020]|[NativeLogger]|[WARNING]|[154]|[3fa972f4-8908-47d6-b0ac-b2d7ce564b6c]: EnumPrinter Failed After allocating Memory:6118| The log is huge
Vulnerability Database Update Stuck
Our vulnerability database synchronizes every morning at 5AM EST. It usually only takes 15-30 minutes. It synched yesterday fine but today it is stuck on" Downloading and Syncing Windows Patch SQLs We have already opened a support ticket and uploaded
Surface devices not showing warranty
The warranty details are not showing for our surface devices we have alot of them and need to find a way to see this. Is there a way to see the warranty on the surface laptops, tablets?
OS Deployment error
When creating a new image and selecting Fetch Partition Details I am now getting a access denied error. Credentials are good.
Vulnerabilities Over Time - Dashboard & Report Issues
Hello, I've got an issue that I'm hoping to have resovled. The "Vulnerabilities Over Time" section in "Threats & Patches" only ever shows 1 day. I thought that it was just visual with that dashboard, so I pulled a report, and the "Vulnerability Trend
Self-Service Portal changes in 10.1.2228.4
After updating yesterday, the SSP has lots of issues. Sorting by name gives you a random sort order, you only see 9 entries at a time and only the first have of the grid. You have to scroll way to the right to get to the install button. Anyone else have
Why Are NMAP and NETCAT included in the lasted Desktop central update? Antivirus alert
Hello, We downloaded the latest PPM from your website and as soon as our antivirus scanned the files it throws an alert about NetCat being included in this build. What possible valid reason could these tools (Nmap and Netcat) be included for? Is this
Build 10.1.2220.3 and Build 10.1.2220.4
Ever since we updated to build 10.1.2220.3 on the Tools > Remote Control page we have an alert that reads: Unable to establish connection! The configured port 8444 is used by some other application. Ensure that the port is available and restart Central
Endpoint Central Agent continuous pop-up MacOS Dock
I've opened a ticket to support but I thought of checking here as well. Has anyone encountered issues with the UEM Agent popping up in the MacOS Dock every minute or so? It's become a nuisance and a distraction to all of our Mac users. Any ideas of what
Error occured while processing the DownloadInstalledProductsXML
Hi, after updateten my test system from 10.1.2127.16.W to 10.1.2137.11.W patch scan isn't working anymore. Nothing else was changed. Only DC Update including the automatic agent update. Clients have this error in the logs: 22-02-07 APD
some patches uninstalled after deployment
Hi, in patch management, in a few computers, I can deploy some patches correctly, but after restarting the PC Patches will uninstall automatically. And are displayed in the Missing Patch list. Patches are also installed on some computers, but are still
Desktop Central forcing a reboot outside of maintenance window
This is related to ticket 2513407. We've been told that there is BUG in the server software that is causing the Destop Central Agent process installed on servers to reboot unexpectedly. Obviously this is going to cause a lot more harm than if it were
Error on Test And Approve screen
version: 10.1.2127.13 The "Patch approval status" setting is mixed up. When set to "Test and approve", the text below says "patches will be marked as approved automatically. (And vice versa). Changing from automatically without testing to test and approve,
Not work sorting on some pages
Hi DC build 1.1.2127.12 Windows 10 x64, Chrome 94.0.4606 Not work sorting (by column name click) on pages "Threats & Patches / Systems / Systems without Agent Contact" and "Threats & Patches / Systems / Patch Deployment Failed"
Unable to establish connection with the agent pops up while actively using remote control
I think this is more of an FYI thing since I actually am not having any issues while using remote control and everything seems to be working. Using agent version 10.1.2121.2.W within about 10 seconds of connecting to the remote computer using RC i get
Desktop Central integration with Jira Service Desk Cloud
When trying to enable the Desktop Central jira app, I get to the 'Associate User' screen, There are no users to associate and so I cannot continue. Any ideas?
Automatic Patch Deployment View
Ever since updating to 10.0.684, whenever I now go to Automatic Patch Deployment view, it defaults to Show Tasks Created By All vs. Created By Me. I used to just set it as Created By Me and it stayed that way even if left or reloaded the page. Now it
Problem while generating patch scan data.
Hello, First time poster. :) As of the 10th of Dec all of my agents are now reporting "Problem while generating patch scan data." I have tried manual scans from the console and from the client. Reinstall of the client did not work, rebooted the clients
Next Page