Server Upgrade Causing Agents Offline
Hi, We recently upgraded our server build from 11.4.2534.01 to 11.4.2540.07 and that was successful. However, some of our agents started auto-upgrading to the latest version 11.4.2540.07 and now they are showing offline. The agents running the old version
Error while unpacking - Asset Explorer
Hello, We are trying to install Asset Explorer in a server but when we try to do the installation we get an error saying “Error While Unpacking”, we have run the program as administrator, the proxy is disabled. What could be causing this? And how can
Error while unpacking - Asset Explorer
Hello, We are trying to install Asset Explorer in a server but when we try to do the installation we get an error saying “Error While Unpacking”, we have run the program as administrator, the proxy is disabled. What could be causing this? And how can
Jira Cloud Integration with Endpoint Central On-Prem
I'm trying get the Jira integration setup with out On Prem Endpoint Central server. Our Jira instance is cloud based. I have the API key setup and it says our Jira URL is reachable. Based on the Endpoint Central documentation on the Jira integration,
Asset Explorer won't analize device.
Hello, We have Asset explorer, and we're using Endpoint Central's agent to add devices to it. The issue we're having is when we manually try to analyse devices, we get the following error: The version of Asset Explorer is 7.6 7650 and the Endpoint Central's
Agent Troubleshooting Tool reports endpointcentral-agent1.manageengine.eu unauthorised
So, I'm looking at a couple of problems. The two issues are: 1. The self serve icon not appearing (running the tray icon exe brings it back, not sure if that sticks) 2. Machines seem to have re-registered themselves, but not completely. So I've got one
Newest Windows Agent (11.4.2528.10.W) Causing Issues with RDP?
Our cloud instance and agents were just updated on the 19th and since then we've had issues with RDP on almost all of our workstations and servers. We're not 100% certain it's the endpoint agent but we're not aware of any major updates or changes that
WinSCP update
the link you provided to download the newest version of WinSCP is incorrect. The link you provided is: https://excellmedia.dl.sourceforge.net/project/winscp/WinSCP/6.5.4/WinSCP-6.5.4-Setup.exe
The "Run as Manageengine" button does not appear.
Hello, After creating a privileged application list, I cannot deploy the policy. Since I cannot distribute it to user computers, the "Run as Manageengine" button does not appear. It was working before, but I started experiencing this problem after updating
Software Deployment tab > Deployment > Self-Service Portal missing
Hello, I have the paid ManageEngine Endpoint Central Professional version installed. I went through the steps to have Self-Service Portal enabled in the web GUI. But, under the deployment tab under settings, there is no new tab for Self-Service Portal.
Windows 10 Enterprise to Windows 11 Enterprise upgrade failing
I can't seem to get the Windows 10 to Windows 11 Enterprise upgrade to work in Endpoint Central no matter what ISO I try. Every single ISO I've uploaded says it's a Version Mismatch. I've downloaded the ISO straight from https://www.microsoft.com/en-us/software-download/windows11
Update Server FQDN - NAT issues
Hi, Team, I'm trying to import a new SSL certificate that is different from the current NAT. If I try to change the NAT setting, it says that is different from the SSL and I need to change it. If I try to import the new certificate, it says that it is
Latest Agent Update - Broke our PC sorting by Workgroup
Good Morning! The latest agent update that went out last week (v11.4.2522.03.W) appears to have mixed up our device organization in Endpoint Central. Prior to the update, our PCs were sorted in Endpoint Central by Workgroup name. Our company is a Microsoft
Recently installed ManageEngine Malware Protection causing false positives with Microsoft endpoint protection
This was something that was autoinstalled on my domain computers I believe with a recent cloud agent update. I looked through the cloud agent settings but don't see an option to disable it. Is this possible?
Failed to download office patch meta json with error code : 404
Hi, I have a problem distributing Microsoft Office 365 patches on Workstations. we get the below error Failed to download office patch meta json with error code : 404 Patches can be downloaded but when i press install i get the above error. And as per
Endpoint Central Control causing drive errors
Latest published Endpoint Central Command computers with the UEMS_Agent installed are all reporting this error- File System Filter 'FACEDrv' (Version 10.0, 2025-03-19T13:56:10.000000000Z) failed to attach to volume '\Device\Harddisk0\DR0'. The filter
Remote application installation and automatic application installation on Mac computers with Endpoint Central
I would like to request support for deploying applications to existing macOS devices in Endpoint Central, as well as for setting up automatic application installation for new macOS...
Unable to install agent on client and connect it.
First, The Agent machine Admin$\temp is not accessible from server installed machine with the given domain credentials. In case of that, set file as share to local admin and domain permission but still did not work. Second, I tried to turn off all firewall
KB5060842 failing with "The system cannot find the file specified"
On all my clients Patch ID 41542 2025-06 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5060842) fails with the error: "The system cannot find the file specified" The Setup event log says: Windows update could not be installed
Error in OS Upgrade using Zero-Touch
Hello everyone, we are currently working on the following task: Initial State: >150 Windows 10 productive computers Endpoint Central Agent installed Part of Active Directory Target State: Re-Imaged with Windows 11 Endpoint Central Agent installed Re-Joined
Agent communication port same as WEB UI access for administrator
It has come to our attention that the UEM agent communication with the UEM server is currently configured to use the same port as the one designated for administrators to access the UEM web console, e.g. port 8020 Following documentation: https://www.manageengine.com/products/desktop-central/general-how-to.html
Phriendly Phishing 3.3.1 unable to deploy. It stays in "yet to apply"stage for ever
Hi everyone, how are you? Question, if someone ever deployed Phriendly Phishing before, could you please give me a hand to achieve this? I am trying to deploy an Add-on for Outlook. The add-on is from an app called Phriendly Phishing, a software to report
This version is not applicable for this target (Feature Update via Windows 11, version 23H2 Enablement Package (22H2 - 23H2) (x64)
Hi! I have some issues to run Feature Update via Windows 11, version 23H2 Enablement Package (22H2 - 23H2) (x64), we recevie "This version is not applicable for this target" on our Windows 11 22H2 machines. But when we download Windows11.0-kb5027397-x64.msu
certificate error in updatemanger
Hello I am using version 11.2.2300.2 of Endpoint central I downloaded the PPM file to update to version 11.3.2400.36. I downloaded and imported the certificate from the link in the update window,(ppmsigner_publickey.cert) But after I select the PPM file,
Has something changed with the Desktop Central Agent Service regarding patch mgmt? Our SentinelOne EDR is triggered by some updates
Anyone have this sort of trouble? Some windows updates or others are triggering our SentinelOne EDR software. Sometimes the Threat files are any of these, listed with the "Detecting Engine": Threat Details Detecting Engine 5beceb.rbf ['On-Write Static
AMD Epyc processors not being counted correctly in EC Inventory
We are running Endpoint Central v. 11.3.2428.21 and noticed that it is misreporting the number of virtual processors in the Inventory of machines with AMD Epyc (7571) CPUs. We have machines with 2 - 4 virtual processors in them, but EC shows all of them
Scheduled scans not performed
Hi, After updating Endpoint Central from 11.3.2428.22 to build 11.3.2428.28, non of the scheduled scans is performed. I have to run them manually. Does anyone have this issue? 1) Database scan 2) Inventory scan:
Endpoint Central PXE port in use
Hello, we are trying to configure/use the Os Deployment service but we got the following message: Saying the port 69 was in use, we went to the link attached to it regarding on how to fix it but when we did execute the command that was mentioned we didnt
Software installation fails on Ubuntu
First of all I just made an upgrade to DC Version 10.0.342. When I try to add Software Packages for Ubuntu it doesn't show up in the list. I only see Windows & MacOS. Second thing I discovered is, when I try to install Software on Ubuntu with the predefined
Workstation not synced in SDP after rename it via Endpoint Central
We renamed a view Workstations via Endpoint Central. That worked and they are shown in Endpoint Central - Assets with the new name. Service Desk Plus is integrated and reachable. But the Assets keep the old name in SDP. So there is no Assetscan avaible
UEM Agent installation , Update , Uninstall Failed
We had installed a version of UEM Endpoint Central 11.3.22 and we had installed the agent of that version on all the systems of the company, but we found that the DNS name of that server was problematic and we deleted the DNS records. After that, the
Executing updatemanager.bat and Java window doesnt pop-up to enable browsing ppm file.
Hi Team, I have an issue where Upgrade of EC is becoming a challenge since pop-up does not show after executing updatemanager.bat on cmd (with admin rights). I have logged a ticket, just thought this interesting community would have a recent experience
Error 403 when downloading Feature Pack Update
Dear Support We are setting up EC Cloud and deploying patches using Self Service Portal. We deploy updates and users are able to download and install. But with Feature Pack we got the error : Problem while downloading the patch. HTTP Error: 403. We tried
!!Resolved!! - Manage Engine Dedicated Development Team and Fast Response Time
-=SEE UPDATES TO THESE ISSUES IN MY REPLY BELOW=- Original Subject: Problem: Checksum Errors, Failed File Signatures, bizarre license practices. Honestly, I hope this finds those Systems Administrators currently evaluating whether they should purchase
Software Deployment over WAN/Internet
Dear guys We successfully installed Endpoint Central with Agent to a test client for software deployment. We are able to deploy software packages. As soon we take out the test client of the LAN, having it on WAN/Internet only (without remote office/distribution
Servicepack Installation Error - 11.3.2416.25
We are trying to install the latest service pack (11.3.2416.25) to resolve the Bug Fix: #1 issue. When I begin installation I shortly receive the following message: Installation Error: Upgrade Details:
Creating a package for MAC to install Qualys.
Hello, I have been trying to deploy the Qualys package to Macs with no luck, had no issues with windows. I have tried variations of the configuration below. I have also tried to install it using a script. It works fine when I run it locally on the Mac,
Cannot patch client
Just updated to version 11.3.2428.7. When i try to apply a patch, the field "Define target" in "Install/Uninstall Windows Patch (Computer)" is not filled automatically anymore and there is no way to define it manually.
EndPoint Central Cloud down?
Getting this message on multiple devices:
Delay in using Remote Control
We'll get a request for assistance, I ask them when I can remote on, they say now. The computer icon in endpoint central shows as green and turned on, ready to remote on, we click remote control, it goes red and gives us a little wait that sometimes takes
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