EWS
Mails are not getting fetched > Gsuite
Issue: Mail fetching stopped. Reason for mail fetching to stop: As you are aware Google has announced that it will start disabling basic authentication for EWS, POP, IMAP, IMAPS, and EAS. Error ...
Office 365 basic Auth deprecation
Deprecation of Basic authentication in Office 365 Issue: Microsoft has started removing the ability to use Basic authentication in Exchange Online for Exchange ActiveSync (EAS), POP, IMAP, Remote PowerShell, Exchange Web Services (EWS), Offline ...
OAuth Mail fetching Error
While trying to configure the mails during OAuth Configuration if you get the following error in the logs -> microsoft.exchange.webservices.data.core.exception.service.remote.ServiceRequestException: The request failed. The request failed. The remote ...
Requests duplicated - Not deleted from inbox after fetching
Issue When emails are fetched as requests, the application places a delete flag which is delete the email from the inbox. In this case, the emails are not deleted allowing the application to fetch the same email again and again Cause Issue occurs ...
EWS - Mail Fetching or Sending Issues
Upon Configuring the EWS and if you get the below error: E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox or else, if you are unable to send any replies from MSP ...
EWS OAuth configuration with screenshots from Azure
In order to configure EWS OAuth configuration successfully, please follow the exact steps in the below link, https://help.servicedeskplus.com/configure-azure-as-authentication-server Note: For client secret, there would be a field called 'Value' as ...
Mail fetching - deleted flag issue
This message will be thrown, when you have provided a shared mailbox. The concept here is, SDP MSP reads the mail from the configured mailbox and adds it as a request. During the time, if some other application fetches the mail from the same mailbox ...
Taking a copy of inbox to avoid mail deletion
By design, when the application fetches an email, it flags the fetched email as deleted and the email gets deleted from the mailbox. This functionality cannot be changed. Please note that we have the same info tagged in the mail server settings as ...
Email fetching stops intermittently
Error Trace [17:36:08:969]|[07-05-2021]|[com.adventnet.servicedesk.kbase.util.AttachmentUtil]|[SEVERE]|[168]: exception occurred while writing to temporary attachment file | java.io.FileNotFoundException: ...
How to configure Oauth - Email Server in SDP MSP ?
https://www.youtube.com/watch?v=cwTpeIrflkQ
Start/Stop Mail fetching is not working for the foreign languages
Issue is happening for builds 10504 and above. Navigate to ManageEngine/ServiceDeskPlus-MSP/webapps/ROOT/WEB-INF/security and take a backup of the file security-generalaccess.xml and place it on the desktop (Please do not place the backup file on the ...
Mail fetching Stops processing of emails from unknown requester caused the whole mail_fetching service to stop. (workaround available) - 10500
This is applicable from the builds - 10500 - 10503 Mail fetching stops processing of emails from unknown requester caused the whole mail_fetching service to stop. Steps to recreate: #Set Add Unknown User As - Unapproved Users #Set Provide login ...
issue_A3 BAD User is authenticated but not connected
This issue occurs in environments where Office365 is used. Error trace in logs: 12:13:19:086]|[08-05-2019]|[SYSERR]|[INFO]|[71]: javax.mail.MessagingException: A3 BAD User is authenticated but not connected.; nested exception is: ...
EWS support for TLS version above 1.0- Unable to save mail server setting when using microsoft exchange 2016
By default, EWS java api only supports TLSv1.0. Though SDP application supports TLSv1.1 and TLSv1.2 for mail fetching by default ( from 9405 ), EWS java api doesn't use the TLS versions specified in the System Properties. Thus, we are providing ...
How to stop Mail fetching before starting the application services in UAT ?
1. When the application services are stopped, navigate to the bin folder [ServiceDesk Plus – MSP Home] \ bin in the command prompt and execute the startDB.bat 65432 2. Now navigate go to [ServiceDesk Plus – MSP Home] \ pgsql \ bin and execute ...
Office 365 Recommended settings
Below are the recommended settings of Office365 configured in application. Incoming: Server name : outlook.office365.com User name: <your user name> Password: <password> Email: <Give the required email address> Protocol: IMAPS TLS: No Port:993 This ...
Mail fetching issue_Remote host closed connection during handshake
GUI Error Trace: FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox. LOG TRACE: [16:33:06:197]|[11-09-2018]|[SYSERR]|[INFO]|[120]: ...
Mail Fetching Stops Automatically after 9410 upgrade
Issue found after upgrading to 9410. On detailed analysis, we found this to be recreated at our end and is assigned with an Issue ID : 12535. Traces in the Logs : ...
Mail fetching stops intermittently_IndexOutOfBoundsException
Error trace: [com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[SEVERE]|[129]|: General Exception - Exception when trying to get messages. SO RETURNING...|java.lang.IndexOutOfBoundsException at ...
Mail fetching_ Command is not valid in this state
Cause: Unable to fetch email when encrypted mode is enabled on POP in the mail server. Error trace in logs: javax.mail.AuthenticationFailedException: Command is not valid in this state. Solution: Reset the password format on the exchange server to ...
Mail fetching failed - PKIX path building failed.
Cause: If the SSL Certificate in mail server is a self signed certificate then it is not imported in the ServiceDeskPlus-MSP java environment while using the POPS/IMAPS protocol. Error Trace in logs: javax.net.ssl.SSLHandshakeException: ...
Monitor Mail Fetching schedule
We have a workaround for checking the status of mail fetching (start or stopped). However, we do not have an option to start or stop fetching remotely. We can integrate "Applications Manager" with SDP MSP and we can do regular monitoring (as per ...
Office 365 Recommended settings
Below are the recommended settings of Office365 configured in application. Incoming: Server name : outlook.office365.com User name: <your user name> Password: <password> Email: <Give the required email address> Protocol: IMAPS TLS: No Port:993 This ...
