Mail fetching Stops processing of emails from unknown requester caused the whole mail_fetching service to stop. (workaround available) - 10500
This is applicable from the builds - 10500 - 10503
Mail fetching stops processing of emails from unknown requester caused the whole mail_fetching service to stop.
Steps to recreate:
#Set Add Unknown User As - Unapproved Users
#Set Provide login access to users created through e-mail requests in ssp as No
#Send a mail from Unknown User
#Mail fetching is stopped.
Workaround :
As a workaround, We request you to navigate to Admin->Self-Service Portal Settings and set the configuration as below and save.
Set Add Unknown User As - Approved Users as shown below and save.
Issue #14457
New to ADSelfService Plus?
Related Articles
Mail Fetching - Error while processing attachment and inline image.
Issue During the process of fetching emails, attachments are dropped as a result of the presence of directory traversal characters. Furthermore, an issue arises when processing inline images, this particular error related to inline images results in ...Mail fetching issue: Fetching stops when mail sent from unapproved user (with huge description)
Issue : Mail fetching stops when mail sent from an unapproved user Issue found in Build number : 14200 Issue fixed in Build number : 14300 Issue ID: 20438 Error trace: ...List of mail fetching issues and solutions
Scenario 1 : Mail fetching issue due to Invalid or No PKIX certificate . Log traces for Mail Fetching issues Exception when connecting to store.|javax.mail.MessagingException: sun.security.validator.ValidatorException: PKIX path building failed: ...Mail Fetching Stops Automatically after 9410 upgrade
Issue found after upgrading to 9410. On detailed analysis, we found this to be recreated at our end and is assigned with an Issue ID : 12535. Traces in the Logs : ...Mail fetching - deleted flag issue
This message will be thrown, when you have provided a shared mailbox. The concept here is, SDP MSP reads the mail from the configured mailbox and adds it as a request. During the time, if some other application fetches the mail from the same mailbox ...