Mail Fetching Stops Automatically after 9410 upgrade
Issue found after upgrading to 9410. On detailed analysis, we found this to be recreated at our end and is assigned with an Issue ID :
12535.
Traces in the Logs :
[10:51:13:058]|[11-20-2018]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[SEVERE]|[87]: Error when processing. SO RETURNING...|
java.lang.NullPointerException at com.manageengine.servicedesk.utils.MSPHdCMDBUtil.getAssetCIsDO(MSPHdCMDBUtil.java:58)
For Professional And Enterprise Users :
Go to Admin > Self-Service Portal Settings and set the below option to "NO" :
Set requesters asset automatically for requests created through e-mail?
For Standard Edition Users :
1. Stop the application.
2. Please take a backup of the application <OR> take a Snapshot of both the Servers (Application & Database).
4. Execute the below query :
update globalconfig set paramvalue=false where parameter like 'AUTOASSIGN_OF_ASSET_IN_REQUEST';
5. Start the application service.
Thanks & Regards,
Ajay Kumar
New to ADSelfService Plus?
Related Articles
Mail fetching Stops processing of emails from unknown requester caused the whole mail_fetching service to stop. (workaround available) - 10500
This is applicable from the builds - 10500 - 10503 Mail fetching stops processing of emails from unknown requester caused the whole mail_fetching service to stop. Steps to recreate: #Set Add Unknown User As - Unapproved Users #Set Provide login ...Mail fetching issue: Fetching stops when mail sent from unapproved user (with huge description)
Issue : Mail fetching stops when mail sent from an unapproved user Issue found in Build number : 14200 Issue fixed in Build number : 14300 Issue ID: 20438 Error trace: ...Mail fetching - deleted flag issue
This message will be thrown, when you have provided a shared mailbox. The concept here is, SDP MSP reads the mail from the configured mailbox and adds it as a request. During the time, if some other application fetches the mail from the same mailbox ...Mail fetching stops intermittently_IndexOutOfBoundsException
Error trace: [com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[SEVERE]|[129]|: General Exception - Exception when trying to get messages. SO RETURNING...|java.lang.IndexOutOfBoundsException at ...Monitor Mail Fetching schedule
We have a workaround for checking the status of mail fetching (start or stopped). However, we do not have an option to start or stop fetching remotely. We can integrate "Applications Manager" with SDP MSP and we can do regular monitoring (as per ...