Requests duplicated - Not deleted from inbox after fetching

Requests duplicated - Not deleted from inbox after fetching

Issue

When emails are fetched as requests, the application places a delete flag which is delete the email from the inbox. In this case, the emails are not deleted allowing the application to fetch the same email again and again 

Cause 

Issue occurs when the mail box exceed its size limits. 




                    New to ADSelfService Plus?

                      • Related Articles

                      • Mail fetching - deleted flag issue

                        This message will be thrown, when you have provided a shared mailbox. The concept here is, SDP MSP reads the mail from the configured mailbox and adds it as a request. During the time, if some other application fetches the mail from the same mailbox ...
                      • Upgrade failure caused by duplicate email addresses

                        Error traces: Exception occured while executing... Sep 4, 2023 3:08:31 PM [SYSERR] [INFO] : java.sql.BatchUpdateException: Violation of PRIMARY KEY constraint 'RequestNotification_Recipients_PK'. Cannot insert duplicate key in object ...
                      • Mail fetching Stops processing of emails from unknown requester caused the whole mail_fetching service to stop. (workaround available) - 10500

                        This is applicable from the builds - 10500 - 10503 Mail fetching stops processing of emails from unknown requester caused the whole mail_fetching service to stop. Steps to recreate: #Set Add Unknown User As - Unapproved Users #Set Provide login ...
                      • When will the Assets get duplicated ?

                        Please find the possible scenarios when the machines are renamed with _old Scenario 1: When the workstations are swapped in the network. Consider two workstations, MACHINE-A with service tag ST-1 and MACHINE-B with ST-2. Both the workstations are ...
                      • Best practices for the mail fetching

                        1. Please do have a dedicated mailbox for the application, the same mailbox should not be configured for any other application. 2. Always set the email to be deleted automatically once created as a ticket in the application because it will avoid ...