Mails are not getting fetched > Gsuite
Issue: Mail fetching stopped.
Reason for mail fetching to stop: As you are aware Google has announced that it will start disabling basic authentication for EWS, POP, IMAP, IMAPS, and EAS.
Error Trace:[22:02:10:385]|[03-24-2023]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[111]: Check if the username and password are correct|
[22:02:10:385]|[03-24-2023]|[SYSERR]|[INFO]|[111]: javax.mail.AuthenticationFailedException: [AUTH] Application-specific password required: https://support.google.com/accounts/answer/185833| [22:02:10:385]|[03-24-2023]|[SYSERR]|[INFO]|[111]: at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:215)| [22:02:10:385]|[03-24-2023]|[SYSERR]|[INFO]|[111]: at javax.mail.Service.connect(Service.java:366)| [22:02:10:385]|[03-24-2023]|[SYSERR]|[INFO]|[111]: at com.adventnet.servicedesk.common.MailUtilities.tryFolderConnection(MailUtilities.java:246)|
Solution: Change the Auth type from POP basic to the Gsuite Oauth authentication type.
New to ADSelfService Plus?
Related Articles
Troubleshooting Oauth configuration for mail server settings
Oauth in ServiceDesk Plus / AssetExplorer for Mail SDP supports Oauth configuration for Office365 and GSuite mailboxes since 11106 build. Office365 mailboxes can be configured with Oauth authentication using EWS (since 11106) and IMAP / SMTP (since ...OAuth Mail fetching Error
While trying to configure the mails during OAuth Configuration if you get the following error in the logs -> microsoft.exchange.webservices.data.core.exception.service.remote.ServiceRequestException: The request failed. The request failed. The remote ...Fix JAR for Parse Error Exception Raised during Mail Fetching
Issue : Some mail are fetched and created as ticket without description due to message corruption temporarily. The issue is can be identified with the below trace. Fix : The issue is not recreated when the mail is skipped to next schedule and fetched ...Mail fetching - deleted flag issue
This message will be thrown, when you have provided a shared mailbox. The concept here is, SDP MSP reads the mail from the configured mailbox and adds it as a request. During the time, if some other application fetches the mail from the same mailbox ...Mail Fetching : Out Of Storage Notifications Are Triggered Incorrectly
Issue: In some cases, out of storage notifications are triggered incorrectly while fetching mails. Issue ID: SD-119798 Fix: Use the provided fix JAR file to resolve the issue. Note: Before applying the .fjar file, kindly verify its compatibility in ...