Mails are not getting fetched > Gsuite
Issue: Mail fetching stopped.
Reason for mail fetching to stop: As you are aware Google has announced that it will start disabling basic authentication for EWS, POP, IMAP, IMAPS, and EAS.
Error Trace:[22:02:10:385]|[03-24-2023]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[111]: Check if the username and password are correct|
[22:02:10:385]|[03-24-2023]|[SYSERR]|[INFO]|[111]: javax.mail.AuthenticationFailedException: [AUTH] Application-specific password required: https://support.google.com/accounts/answer/185833| [22:02:10:385]|[03-24-2023]|[SYSERR]|[INFO]|[111]: at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:215)| [22:02:10:385]|[03-24-2023]|[SYSERR]|[INFO]|[111]: at javax.mail.Service.connect(Service.java:366)| [22:02:10:385]|[03-24-2023]|[SYSERR]|[INFO]|[111]: at com.adventnet.servicedesk.common.MailUtilities.tryFolderConnection(MailUtilities.java:246)|
Solution: Change the Auth type from POP basic to the Gsuite Oauth authentication type.
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