Start/Stop Mail fetching is not working for the foreign languages
Issue is happening for builds 10504 and above.
Navigate to ManageEngine/ServiceDeskPlus-MSP/webapps/ROOT/WEB-INF/security and take a backup of the file security-generalaccess.xml and place it on the desktop (Please do not place the backup file on the same location).
For START/STOP FETCHING:
1. Navigate to ManageEngine/ServiceDeskPlus-MSP/webapps/ROOT/WEB-INF/security and Edit the file named security-generalaccess.xml,
2. Search and identify the highlighted keyword
<url csrf="true" method="POST" path="/FetchStatus.do" roles="SDAdmin">
<param name="actionbutton" regex="Stop Fetching|Start Fetching"/>
</url>
3. Change the highlighted value to type="String".
For SAVE:
1. In the same file mentioned above, Search and identify the highlighted keyword below,
<url csrf="true" method="POST" operation-param="mailConfig" operation-value="incoming,mailparser,outgoing,delimiter" path="/EMailDef.do" roles="SDAdmin"> .....
<param name="editEmailSetting" regex="Save"/>
2. change the highlighted value to type="String".
Save the file after making the above changes.
Issue ID: 15085
New to ADSelfService Plus?
Related Articles
How to stop Mail fetching before starting the application services ?
Use case: When you restore the data in your test environment or trying to migrate to a new server, once the restore is done, the application if started will have emails being fetched in the new server/Test server which you would not wish to. Hence ...Monitor Mail Fetching schedule
We have a workaround for checking the status of mail fetching (start or stopped). However, we do not have an option to start or stop fetching remotely. We can integrate "Applications Manager" with SDP MSP and we can do regular monitoring (as per ...Mail Fetching - Error while processing attachment and inline image.
Issue During the process of fetching emails, attachments are dropped as a result of the presence of directory traversal characters. Furthermore, an issue arises when processing inline images, this particular error related to inline images results in ...How to stop Mail fetching before starting the application services in UAT ?
1. When the application services are stopped, navigate to the bin folder [ServiceDesk Plus – MSP Home] \ bin in the command prompt and execute the startDB.bat 65432 2. Now navigate go to [ServiceDesk Plus – MSP Home] \ pgsql \ bin and execute ...Mail fetching Stops processing of emails from unknown requester caused the whole mail_fetching service to stop. (workaround available) - 10500
This is applicable from the builds - 10500 - 10503 Mail fetching stops processing of emails from unknown requester caused the whole mail_fetching service to stop. Steps to recreate: #Set Add Unknown User As - Unapproved Users #Set Provide login ...