Start/Stop Mail fetching is not working for the foreign languages

Start/Stop Mail fetching is not working for the foreign languages

Issue is happening for builds 10504 and above.

Navigate to ManageEngine/ServiceDeskPlus-MSP/webapps/ROOT/WEB-INF/security and take a backup of the file security-generalaccess.xml and place it on the desktop (Please do not place the backup file on the same location).

For START/STOP FETCHING:

1. Navigate to ManageEngine/ServiceDeskPlus-MSP/webapps/ROOT/WEB-INF/security and Edit the file named security-generalaccess.xml,

2. Search and identify the highlighted keyword

        <url csrf="true" method="POST" path="/FetchStatus.do" roles="SDAdmin">
            <param name="actionbutton" regex="Stop Fetching|Start Fetching"/>
        </url>

3. Change the highlighted value to type="String".

For SAVE:

1. In the same file mentioned above, Search and identify the highlighted keyword below,

        <url csrf="true" method="POST" operation-param="mailConfig" operation-value="incoming,mailparser,outgoing,delimiter" path="/EMailDef.do" roles="SDAdmin">                             .....
            <param name="editEmailSetting" regex="Save"/>

2. change the highlighted value to type="String".

Save the file after making the above changes.

Issue ID: 15085