Office 365 basic Auth deprecation
Deprecation of Basic authentication in Office 365
Issue:
Microsoft has started removing the ability to use Basic authentication in Exchange Online for Exchange ActiveSync (EAS), POP, IMAP, Remote PowerShell, Exchange Web Services (EWS), Offline Address Book (OAB), Outlook for Windows, and Mac. You will not be able to configure your mail server setting with Office 365 email with basic authentication
Hence you need to configure your Office 365 email in your mail server setting with EWS OAuth setting
You can check the details of the "Deprecation of Basic authentication in Office 365" in the below link:
ServiceDeskPlus-MSP offers mail server with Modern Authentication (OAuth 2.0) from build 10511. So you can use the same to overcome the reported issue. In case you are lower builds. We recommend you to upgrade the application to the latest.
For the time being, please check the below mentioned:
1. Go to Admin > Mail Server Settings > Incoming > Stop Fetching > Change the protocol to POPS (for the time being) and check if it's getting successfully.
2. If the above doesn't help, set the configurations as mentioned below:
Connection Protocol - EWS
Authentication Type - Basic
3. If the "Authentication Type" basic doesn't work, you can switch to "OAuth" and configure the mail server settings.
For more details on OAuth, please refer to the below link:
Solution:-
Please refer to the below KB link for OAuth configuration:
Please refer to the link for the details on EWS OAuth configuration from Azure
Please refer to the YouTube link for OAuth configuration:
Note
- Use Firefox browser
- Ensure all the details are correct.
- Use the below in scope
Scope: EWS.AccessAsUser.All, offline_access >> Copy, paste this - Check the Redirect URL, if its incorrect you can modify it under Admin >> Self Service Portal. While configuring the Oauth, the application should be logged in with the URL, not by localhost or IP.
- Use the support email address credential for authentication
New to ADSelfService Plus?
Related Articles
Configuring Mail Server Settings using Gmail mailbox (Authentication Type - Basic)
Gmail mailbox can be configured using the following steps with Authentication Type - Basic: Navigate to Security under the specific Google Account and enable 2-Step Verification. After enabling 2-Step Verification, search for "App passwords," ...Office 365 basic Auth deprecation - Solution
If you are using Office 365, please note that the issue could be due to Microsoft depreciating basic authentication. You have to configure mordern authentication (Oauth) to fix it. Please refer the below article for reference Office 365 basic Auth ...Office 365 Recommended settings
Below are the recommended settings of Office365 configured in application. Incoming: Server name : outlook.office365.com User name: <your user name> Password: <password> Email: <Give the required email address> Protocol: IMAPS TLS: No Port:993 This ...Troubleshooting Oauth configuration for mail server settings
Oauth in ServiceDesk Plus / AssetExplorer for Mail SDP supports Oauth configuration for Office365 and GSuite mailboxes since 11106 build. Office365 mailboxes can be configured with Oauth authentication using EWS (since 11106) and IMAP / SMTP (since ...Account based outgoing mail sever settings post build 14001
ACCOUNT-BASED OUTGOING MAIL SERVER FEATURE: Introduction: Account-based outgoing mail server feature was introduced in build 14001. This feature ensures that users receive notifications and responses from the specific email address associated with ...