Taking a copy of inbox to avoid mail deletion
By design, when the application fetches an email, it flags the fetched email as deleted and the email gets deleted from the mailbox. This functionality cannot be changed. Please note that we have the same info tagged in the mail server settings as well.
However, if you'd want a copy of the mails coming to the inbox, you may create a rule such that the mails that come to the mailbox are copied to a different folder. So, when the fetched email is deleted, you'd still have a copy of the mails. Find below example.
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Difference between Default Settings, Custom Settings and Copy Default
In SDP-MSP, the configurations are done based on the site, under Admin >> Sites >> Related Settings, we have 3 different types of settings, Copy Default Settings, Refer Settings and Custom Settings for the features mentioned under How to ...
Requests duplicated - Not deleted from inbox after fetching
Issue When emails are fetched as requests, the application places a delete flag which is delete the email from the inbox. In this case, the emails are not deleted allowing the application to fetch the same email again and again Cause Issue occurs ...
Script to send reminder mail to the users who haven't logged into the application for the last X days.
Please follow the below steps to send mail to the users who haven't logged in for the last X days: Step 1: Navigate to Reports--->New Query Report--->Execute the given query--->Now the report will be generated. Step 2: Save the report with a name ...
Script to Duplicate / Copy Response Due by time under Custom Additional field
Kindly follow below instruction to duplicate Response Due by time under Custom Additional Field. How to Setup Python * Download attached files and place it under Servicedeskplus-msp<home>\integration\custom_scripts * Edit Configuration.json file and ...
Mail fetching - deleted flag issue
This message will be thrown, when you have provided a shared mailbox. The concept here is, SDP MSP reads the mail from the configured mailbox and adds it as a request. During the time, if some other application fetches the mail from the same mailbox ...