Taking a copy of inbox to avoid mail deletion

Taking a copy of inbox to avoid mail deletion

By design, when the application fetches an email, it flags the fetched email as deleted and the email gets deleted from the mailbox. This functionality cannot be changed. Please note that we have the same info tagged in the mail server settings as well.




However, if you'd want a copy of the mails coming to the inbox, you may create a rule such that the mails that come to the mailbox are copied to a different folder. So, when the fetched email is deleted, you'd still have a copy of the mails. Find below example.





                    New to ADSelfService Plus?

                      • Related Articles

                      • Best practices for the mail fetching

                        1. Please do have a dedicated mailbox for the application, the same mailbox should not be configured for any other application. 2. Always set the email to be deleted automatically once created as a ticket in the application because it will avoid ...
                      • Difference between Default Settings, Custom Settings and Copy Default

                        In SDP-MSP, the configurations are done based on the site, under Admin >> Sites >> Related Settings, we have 3 different types of settings, Copy Default Settings, Refer Settings and Custom Settings for the features mentioned under How to Configure ...
                      • Mail Fetching - Error while processing attachment and inline image.

                        Issue During the process of fetching emails, attachments are dropped as a result of the presence of directory traversal characters. Furthermore, an issue arises when processing inline images, this particular error related to inline images results in ...
                      • Troubleshooting Oauth configuration for mail server settings

                        Oauth in ServiceDesk Plus / AssetExplorer for Mail SDP supports Oauth configuration for Office365 and GSuite mailboxes since 11106 build. Office365 mailboxes can be configured with Oauth authentication using EWS (since 11106) and IMAP / SMTP (since ...
                      • Requests duplicated - Not deleted from inbox after fetching

                        Issue When emails are fetched as requests, the application places a delete flag which is delete the email from the inbox. In this case, the emails are not deleted allowing the application to fetch the same email again and again  Cause  Issue occurs ...