API Requests for View All Statuses and Get Transitions Return Incomplete Results
Hello! Current Build: 11311 Browsers: Edge and Chrome tested Transition Buttons Missing In Multiple RLCs involving Multiple Different Statuses Our technicians are reporting issues with Request Life Cycles, where buttons that used to appear in RLCs now
SDP -> ZOHO Configuration Issue : 'NoFormBeanConfig' (Support Team unresponsive)
Hello - I have an SR opened (7771645) but not getting responses to my urgent ZOHO issue. I have SDP configurated with ZOHO Analytics and when I reset OAUTH and renter the API keys, I can synch SDP manually fine. But then once it's successful and I go
A requester that doesn't answer, is it possible?
Is it possible to create a requester account that has an email address to identify incoming requests, but does not send out emails to that account? We have some devices that report alarm states to us but they don't need to receive emails from SD+. Thanks
Upgrade from 12.0 Build 12004 to Build 13000
Hello, We are trying to upgrade to the next SD version, and are having problems running the commands. - Current version and build: 12.0 Build 12004 - Next version and build: 13000 - Two migrations away from latest 13002 - Have downloaded the ppm (linux)
Custom multiline Description
Please tell me how to use a simple script to make a multiline variable and assign this variable to the "Description"? For example I have variables var1,var2,var3 When sending a request, I want to write the "description" field according to the template
Custom Report
Hi, Please help me to create report like this report: category - request count - number of closed request - closed average time- number of open request Hardware - 120 - 20 - 13:30
Report ticket time spent in specific status by technician
Hi, I would like to generate a report that shows the average time that a ticket stay in particular status (In progress - Pending customer - etc) sorted by Technicians. Is it something available? PGSQL Current version : 11.1 Build 11138 Thank you Reg
Custom Report for Projects Module
Hi, can please ask for a custom query report for the Project module? Columns are to be as following: Project Title Project Status Project Schedule Start Project Actual Start Project Schedule End Project Actual End Project Estimated Hours Project Actual
Incidents don't have Service Category?
I am just wondering if people assign Incident templates a service category? That way with reporting based on all requests.. they don't always show up as NA. Thanks for your input
How can i limite a service catalog to a specific user role?
Hi, I have a service called "Provision of iMac desktops" and i want to limite this service only to the employees (users) with "UI Designer" Role.
Issues with Powershell and API to 'pickup' a ticket
I'm trying to use powershell to pickup a ticket, I cant seem to find what the 'Operation_Name' for a pickup is. I see the documentation here: ManageEngine ServiceDesk Plus API Documentation Below is an example of how I can retrieve Resolutions using the
Model change in Requests and restrictions in Scripts
Dear users, Some of the recent modifications we made to the Requests module have caused a behavior change in the application. Asset association to a request will no more be mapped to the CIID. Instead, it will be mapped to the ASSETID. Therefore,
Report generating rows twice
I've made a report to show the time spent per ticket, but if the ticket has multiple worklog entries (i.e. work on the ticket over multiple days), the ticket shows twice on the report. I've attached a screenshot, you can see 1 worklog entry of 15 mins
Help to create a custom schedule function that auto-closes requests.
So I'm trying to make a custom schedule function that auto-closes requests that have the status "Awaiting Requestor Response" and have not received a response in 5 days. But I don't know how to find proper documentation to set it up. I have a report that
Publishing to Solutions
Hello, Is there a way import or publish solutions in SDP? We have allot of documents in Word or OneNote, and it's very hard to migrate those into SDP Solutions. In fact we can't even Copy and Paste because the pictures don't copy over. You have to do
Prevent acknowledgement email from sending to specific email accounts
Is there a way to prevent acknowledgement/notification emails from being sent to specific email addresses when a ticket is submitted? For example, we have some services that send notification alerts to our help desk to create tickets for service outages.
Request for Incident Worklog attached to project
Hello I attached some request to a project. Each request has worklog. I would like a request to calculate the sum of worklog time by project Thank you
Server cant start
Server cant start Service works In startout file last one percentage 89 requestscheme is http
Am I the only one that dislikes the way the ad bar looks?
Am I the only one that finds the advertising bar in SDP petty and a huge distraction? My users often ask why it's there or why didn't we enable PMP etc? I don't know. I can see having it there until you are a paying customer. I am a happy customer - but
Max limit for API results from CMDB
I am trying to create a powershellscript which is getting all users from CMDB and writes it all to a CSV. The problem is that i get max 100 rows in return, seems like that is a limit? Anyone can point me in a direction so i can pull all users from the
Can I add additional required fields to approval requests?
When a request is submitted for approval, is there a way to require additional information? For example when we receive a request to purchase something, in addition to an approval we need to know what GL account it should be charged to so we would like
how to search multiple assets at a time
Hi, Can anyone help me with this, I am not able to search multiple assets at a time, how to search that. 5CD203DW22 5CD203DW21 5CD203DW20 5CD203DV19 5CD203DW18 5CD203DW17 5CD203DW16
Locking closed tickets after a certain timeframe
Hello We rolled out ServiceDesk plus to our users at the beginning of 2022, and our users love it. We do have an issue where users have started to re-open closed tickets from over a month ago for new work, rather than raise a new ticket. I can see that
Mark reply as read
It would be great if you could mark a user reply as read even if you dont reply it. So the red envelope dissapears.
Linking Request Ease of Use
Hello! I just have an ease of use request. Would it be feasible to alter the default behavior of request linking? We often have technicians forgetting that linking requests must be done from the parent request, not the child request. When that happens,
Users can't upload file to ticket
Hello, From several days we have this issues when users try to add a file to ticket, access is denied. We try also to server side with the same outcome. We didn't change anything.,we test it to several browsers and the same result.
How to populate tasks details on request description field
Hello team! I found the following script: https://resources.manageengine.com/resources/resource/python-populate-request-details-in-task-title-and-task-description It looks like I need the opposite action, or rather... We use the service catalog function,
Masterclass 2022 - Episode 4: Building a resilient IT asset management process with ServiceDesk Plus (May 26)
Hey there, In the final episode of this season's ServiceDesk Plus Masterclass 2022, we'll talk about how you can streamline your asset management process in a hybrid work environment with ServiceDesk Plus. The following are the key topics we'll discuss
Form Rules for Set Field to Technician
I am trying to set up a form rule that says If a specific building is selected, then assign a specific technician. My form is not following this rule and is doing round robin through all of my technicians. I have each technician in their own support
Custom Query Report from Technician Additional Fields
Hi, I want to report from technician additional fields with their content. Whats should I do? SDP v12.0.07 DB: MS SQL Thanks for helping
AD Full Import vs Delta Import
The Full Import imports all users from Active Directory. Does the Delta Import also import new users from Active Directory every 30 minutes as well? Or just changes? If so, in our case the 7 days is not fast enough and I have to import Full Import
Forced Backup - going from build 11000 to 11100
Trying to apply ManageEngine_ServiceDesk_Plus_11_0_0_SP-1_0_0_Windows.ppm to go from 11000 to 11100 and trying to skip the forced backup but not having much luck - this is the contents of our updmgr.bat: @rem Please set your Java path here.set @echo off
Blank page when opening Admin settings
Hello everyone, I'm performing test restore operation for our ServiceDesk Plus build 12000 Installed same OS version, same SD build, restored SD from backup - without problems. Server started, all looks working fine, but when I try to enter Admin settings
Deluge Sample script.
Hi, When I try to user Incident Management - Request Custom Function via Deluge Sample script this error appears, why? I use Deluge Sample script on API page Previous Error at line : 1, Error at line number : 1 Missing return statement: Provide MAP
share templates and tasks to help others
Is there a place where you can share tasks and updates to help the pitstop community?
"Invalid Input" error message when triying to attach a document to a Solution
When trying to attach a PDF document to a Solution we receive an error message that states "Invalid Input". Any thoughts as to what would cause this?
[SDF-85236] For each ESM portal - can we have a seperate URL to connect to each instance
Hi I would like to be able to put links on our intranet that would open the specific instance of the portal i.e. HR.network.co.nz - opens the hr portal IT.network.co.nz - opens the IT portal Is this possible?
Create Project Task dependency report
Hi, How I can Create Project Task dependency report? like below columns? Task ID --- Task name --- Task Dependency name --- Task Dependency owner --- Status
Slow POSTGRESQL performance when submitting a ticket
I'm posting this in the hope that someone can help as it's causing alot of frustration. Recently created a new server and on version 13001. The system is fairly quick except for ticket submission which takes about 30 seconds on average. I have Ticket
Unloading requests for which the decision deadline was postponed.
Greetings. Tell me, please, we are trying to get a report on all requests for which the decision deadline has been postponed, how can this be done?
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