Prevent acknowledgement email from sending to specific email accounts
Is there a way to prevent acknowledgement/notification emails from being sent to specific email addresses when a ticket is submitted?
For example, we have some services that send notification alerts to our help desk to create tickets for service outages. Those emails come from 'do not reply' addresses. So when the ticket is created the help desk sends a notification to submitting email address, which fails. This causes a bounce back message from the email server which then creates a second, unneeded ticket in the help desk about the failed delivery of the first notification email.
It would be nice to have the ability to create a list of email addresses (similar to the spam filter) that allows submitting tickets, but the help desk will not send notification emails.
I looked around the various settings and did not see an option for this. It would be nice if this option could be added if it does not exist.