Add new font
Now, some basic fonts exist in Servicedesk Is a way to Add new font like: "Prepetua"
ESM cannot include more than 100 users in an instance by name
I have created an instance other than the default instance and was trying to include specific users (which was not feasible by specifying department or site) for the newly created instance. But the system does not allow including more than 100 users.
API v3 filters stop to work without any modification
I have a service read data and self close some specific cases, but service stop to work in night currently situation no reboot or os Patch or any updates on service desk praticaly no changing notthing . but this night requests filters stop to working,
Please help with query report.
Hi We are using ME SDP with PGSQL We need simple report with only two columns: - case number - Total time elapsed for that case. This value is located on time analysis tab in each case. There are more than one time elapsed timers, we need one which located
Linux scan agentless
Good morning everyone! I know that scanning with agent is better but there is no longer a way to do a scan agentless? We have some linux servers under management in which, for contractual reasons, we can not install anything. For this reason, scanning
REST API - fetch all assets that belongs to a specific user
Hi, I have tried to fetch data assets that belongs to specific user using his name or email address, but I had no success. I have read documentation and attempted using the Postman API Platform app, but I didn't get any success! Any help would be appreciated,
Updated Script: Auto Create CR from Email
Is there an updated script or another way to perform this action?: - create email filter to match subject or sender on inbound request - filter triggers a new CR creation - request is linked to newly created CR https://pitstop.manageengine.com/portal/en/kb/articles/how-to-create-a-new-change-request-automatically-from-a-parent-request
SLA auto reassinging tickets
Missed a whole bunch of tickets when i got back from vacation as it appears some SLA thing has been re assigning tickets to the unmonitored default account, so i could never see them in my queue. How do i stop this behaviour? I want to ideally preserve
Is it possible to sort or limit search results in this community?
Folks, When I search this community, I often get very out of date articles that don't have any relevance to todays version or challenges. Is there a way to sort by date or limit the date ranges in searches? If not, is that something you can implement?
Populate the ticket description based on a field selection
Hello. I am working with the Field and form rules to automate our new hire process. I have a custom field called Title. Is there a way to create javascript so when a title is selected, it automatically populates the description field with specific information about that title (such as the configuration)? Thanks. Dave
Login error and user logging off
Hello everyone. So I've installed Asset Explorer on my company and, doing that, i've updated the other solutions that we have (ServiceDesk Plus and Desktop Central) to ensure compatibility between them. After that I've started having two issues on both
Upgrading ServiceDesk Plus from 12003 to 12006
I'm trying to update Service desk with the new certificate import, but neither from command line or with updatemanager.bat the window to select the certificate appear. How can I update the server? Windows server 2016
Email Command only working for Technicians
We are setting up a web form for our users to create service/incident requests. I have been able to successfully have the form create an email with the commands parsed and it works perfectly when submitted by Technician. However, if the requester is a
How to access to user by role for add leave for all technician
Hi, I want to define a role that user can be set leave and backup technician for all technician instead of each technician set leave for himself. Is there any solution? Thanks
List all technicians that have a role of X
Good morning, I'm using MSSQL on version 10.0.10004. Would you please be able to provide me with a query that allows me to specify the role and produces a list of all technicians that have that role assigned? Thanks, Adam
[SDF-89692 ] Dynamic Checklist or Tasks
HI, We would like to create a new ticket either via an email or an API call. We have a dynamic check list of items that need to be created when the ticket is created. For example - when we on board a new doctor there is a list of items that must be performed.
Is There Projects Report for % Milestones ?
Hi Community, We are part of PMO and we looking forward to have below Measurements as Advance Report: (A) Milestone: 1- Milestone Available: If yes will take 100%, if no will take 0% 2- Milestones With Scheduled End: % Average of Milestones With Scheduled
SAML support for mobile app
Hi is there or will there be possible to use SAML when using the mobile app? //Stefan S
ServiceDeskPlus on Ubuntu 21
Hi, I have downloaded the ManageEngine_ServiceDesk_Plus_64bit.bin and trying to install it on Ubuntu 21, 64-bit system. here is what i have tried; 1 sudo chmod +x ManageEngine_ServiceDesk_Plus_64bit.bin 2 ./ManageEngine_ServiceDesk_Plus_64bit.bin and
Organisation with two change advisory boards.
Hi, Wondered if the following is at all possible. If an organisation has two CAB processes but one central helpdesk is it possible to have two "Change" tabs pointing to two different change lists. So the Tabs in the taskbar are totally independent of
How to append note/worklog/resolution using API
I am looking at appending a note/worklog/resolution in a ticket via API and have tried using the Put method but this overwrites the note/worklog/resolution. In particular I would like to be able to create readable multi-line notes but appending worklogs
[Tips & Tricks] How to effectively use mentions in ServiceDesk Plus
Hello folks, As you maybe aware that comments can be added to projects, milestones and tasks (Request,Problem,Change and Project). This allows project members to communicate with each other. In one of the recent versions, we brought in the "mention" feature that allows the project members to tag the technician to share any update, ideas and so on. This also allows the members to choose entity owners like "Project_Owner", Milestone_Owner and Task_Owner. These keywords populate only if the entity
Let support group set user role
Let support group set user role
How non-technician approver can see her approval history or her backup approver action history
Hi, In some service catalog approval workflow, we define two non-technician approvers as back-to-back. As matter of fact, we checked "Apply first approval action" option. Also in some scenario, non-technician approvers can see or know backup approver
[SOLVED] How to get the drop down email ID to notify in technician page for the requesters page.
How to get the drop down email ID to notify in technician page for the requesters page.
Extra Parameters in CMDB API Disabled
Dear Users, We would like to inform you that there will be restrictions on passing any extra parameters in CMDB API. Only the parameters (like TECHNICIAN_KEY, INPUT_DATA, format, OPERATION_NAME,PORTALID) mentioned in ServiceDesk Plus and Asset Explorer
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Exclude certain fields from Notification Rule: "Acknowledge requester by e-mail when the request is updated"
It seems that a request is "updated" whenever any field in it is changed. But we have some fields used for internal purposes, and when those are changed by the technician, how can we avoid sending notifications about them? Am I missing something obvious?
Query Report Asset State
Hello, help me add in this query Asset State (In store - In use etc.) User Asset Assigned Thank you SELECT (resource.RESOURCENAME) AS "Computer Name", count(sdatt.attachmentname) AS "Attachment Count", LONGTODATE(MAX(sdatt.attachedon)) "Last Document
SDP Build 9336 - SMTP Issue
Currently getting the following error in the logs when sending emails via o365 smtp auth on build 9336. [03-01-2022]|[SYSOUT]|[INFO]|[124]|: 421 4.7.66 TLS 1.0 and 1.1 are not supported. Please upgrade/update your client to support TLS 1.2. Visit https://aka.ms/smtp_auth_tls.
Desktop Central Integration
Desktop Central was a bit of a surprise for us. We went ahead and installed it on the same server as Service Desk Plus. We do not plan on getting a licensed version. We would only want to use the Desktop Central agents to scan assets. Is having Desktop
[SD- 100868]SCCM integration and software inventory
Hi, Because we didn't want to deal with the hazzle of managing a whole extra product (Desktop Central) in regards to configuration, patching, etc. we haven't installed the Desktop Central and therefore our Asset function in SDP is now limited. We've instead
Change - Implementation - Sorting of Tasks
When viewing the Implementation stage of a Change, it would be great if there was a sorting option for Tasks which just directly sorted by dependencies. For example, right now if I add four tasks and then I define the dependencies such that they go in
Editing groups of specialists is not available
Hello. after updating to version 13.00, the ability to get into the "Support Groups" section in Russian disappeared. After clicking on the link, returns to the page - /HomePage.do?view_type=my_view If translated into English, then it enters the page,
How do you do a manual asset scan now with the Desktop Central Agent?
How do you do a manual asset scan now with the Desktop Central Agent for PC's that are on a separate network and cannot talk back to SD server? Previously the SD had a vbs script that ran and would leave the XML file on the desktop from there you import
Upgrade from Version 9.4 build 9400 to 10000
I am trying to upgrade from Version 9.4 build 9400 using the following file i.e "ManageEngine_ServiceDesk_Plus_9_4_0_SP-1_0_0.ppm" But its showing uninstallation completed with the below error in dos prompt in the background. Could not create connection;
How to add fields with multiple section for Project Module?
Hi there, I want to add additional fields with multiple selection into my project detail (project module), is it possible? And how to make field required? Thank in advance for your help.
Select different owner when creating a project
We are on SDP 12006. When creating a new project, the only user in the Owner dropdown is the person creating the project. We have multiple technicians that have the Project Admin/Manager role associated with their Technician account. How can I get other
API Rest Put to assign ticket fails with error 4000
{"response_status":{"status_code":4000,"status":"failed","messages":[{"status_code":4000,"message":"Input Json Data not found for entity.","type":"failed"}]}} When doing this from the API documentation page on our actual server, it works fine. When running
Custom views - Sorry an error has occurred
Hi, We're currently on build 9320 but have had this problem since 9315; every time any user attempts to create a custom view or edit an existing custom view they receive the below error: Sorry an error has occurred Unknown error occurred while processing your request. I've checked the \ManageEngine\ServiceDesk\Server\default\serverout0.txt log file and it throws a pile of Java exceptions when this error occurrs. So far I've tried the below that I found in an old thread: Shut down service desk Rename
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