Meeting Management
Dear Sir/Support, i suggest to add meeting management to servicedesk plus, the objective of this feature to collect all informations about meeting related to IT Department in the same portal, meeting may related to project, problem and change.
Latest documentation for server migration and building test environment
I was wondering where I might find the most up-to-date documentation on both building a test environment and migrating ServiceDesk to a new server?
Technician stays cached
Hi all. We had one technician leave and a new one has joined us. I entered his details via "add new technician" and all works well, but if I go to any of our requesters (or go to add a new requester) his details appear in the name field and also the field
Change Reports
Hello, Within the scope of the audit, we are asked to report our change processes in the following format. Change ID Change Created Date Change TITLE requester Approval Stage 1. Approval Status 2. Approvers 3. Approved Date 4. Comments
Importación de usuarios por CSV
Cuando importo un csv para cargar usuarios, me detecta las columnas, pero una vez seleccionado todos los campos luego me da "error al importar el usuario". ¿ como puedo solucionar este problema? Pd: os adjunto mi csv por si veis el error Gracias.
problema al importar usuarios mediante CSV
Cuando importo un csv para cargar usuarios, me detecta las columnas, pero una vez seleccionado todos los campos luego me da "error al importar el usuario". ¿ como puedo solucionar este problema? Pd: os adjunto mi csv por si veis el error Gracias.
Clear all fields in a resource group
Folks, I'm close to completing our new onboarding template, and I need some assistance. I have one resource group where the requester uses a radio button to select a hardware package. This radio button hides or shows other resource groups representing
Broken links to install Python
Hi I am going to need to install Python, can't find a good step by step guide. This looks to be the latest but one of the links here is broken: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-setup-python-on-the-server Also the video on
"Invalid Input" when submitting Request
Hi, I have a customize request template with an additional picklist auto-populate from CSV file. After filling up the form and upon submission of request. Got the following message: response_status: {status_code: 4000,…} messages: [{status_code: 4001,
Report Software & Version
Hi, would you be able to provide me with a PostgreSQL report query that will list all machines, and their assigned users, with Google Chrome installed and it's version please? Thanks John
Maintenance of Additional Fields
Our Additional Fields for Incident and Service Templates is growing and are difficult to manage...how about yours?! I would like to see the following funcitonalities added: Ability to enable/disable additional fields. Currently you can delete them,
Forum bugs
I have noticed that when I click on the Support Tab within SD+ then clikc on the link Service Desk Forum it takes me directly to the Service Desk Plus Forum straight to all the posts and not the main forum page. Would be better to take you to the main page, then you coud select which forum, such as troubleshooting etc Also if I am in the service desk plus forum and read a topic then use the top navigation links and clikc on service desk it takes me right out to the start and not back to the individual
Notification Pop up?
Is there the ability to enable a pop up whenever a notification/ticket has been received within Service Desk Plus rather than just monitor the icon for an alert?
[Free webinar] How to measure the ROI of IT operations
Hello folks, We're happy to bring you our latest webinar on measuring the ROI of IT operations. Date and time: June 2, 2022 2pm AEST | 10am GMT | 10am PST Why attend this webinar? IT is the cornerstone of an organization. IT helps keep business services
Query modification for CMDB relationships report in Asset Explorer
I'm hoping someone could help me modify the below query to add the following columns to the results: CI-Type1 (for ci-name 1) CI-Type2(for ci- name 2) Business Impact Existing query is below select c1.ciname as "CI Name",rel.relationship as "Relationship",
Advanced Analytics Embedded View
In the latest release it mentions: SDF-98620 : Zoho charts in reports ServiceDesk Plus integrates with Zoho Charts, a charting library with rich features and improved UI. The integrations allows users to create new chart types while generating reports.
Rename 'Not Specified' to 'Please Select'
Hi Is there a way of renaming 'Not Specified' to 'Please Select'? For example, in ITEM you are presented with 'Not Specified' as default but I'd like to change it to something which indicates the user actually needs to change it. Thanks Mark v13000
How to hide checkbox "Keep me signed in" in login form
Hello. I need to hide checkbox "Keep me signed in" in login form. Since users are using “Chrome save password” and the “Keep me signed in” checkbox, they lock their account When password save in Chrome and checkbox “Keep me signed in” When user re-enter
Is there an option to add solution suggest while creating new ticket in servicedesk plus(ondemand)?
Hello everyone, In the past I've worked with servicedesk plus cloud and when I was creating a new incident this gave me a list of suggested solutions depending on the subject that I was adding at the moment. The question is, is this possible to configure
Convert datetime
Good afternoon. I wish to make the non-standard report under the executed applications. But I had a problem - I do not know as to transform type bigint to normal type of date. I use MS SQL 2005 and ServiceDesk Plus 7015.
ServiceDesk Plus Intermittent Timeouts When Updating Requests
I'm having an issue with our ServiceDesk Plus - 13.0 Build 13001. We have about 22 technicians. Starting a month or two ago, all of us will have seemingly random timeouts when updating requests. The application is not slow or laggy otherwise. Some of
Notifications from App when off network
Hey, I was wondering why sometimes I'll receive phone notifications from the SDP app when I am not connected to my company's network. We use the on-premise SDP setup and it doesn't allow me to sign into the app when I'm off network but I can still get
Last Boot Time field empty in Service Desk Plus for an asset
Does the Desktop Central Agent scan when a PC was last booted? I see a field called "Last Boot Time" in Service Desk Plus but it is empty for a PC with the agent installed. However, when I look up that same PC in Desktop Central, it shows when it was
Changing an SLA property after reassigning an incident ticket from one group (different SLAs) to another group
I'm having an issue with the following scenario - >Workflow is an email request gets submitted to group#1 who has defined SLAs. They cant resolve the issue and assign the ticket to Group #2 who had different SLAs than group #1. It doesnt appear you
Duplicate Schedules
Having an issue where all of the schedules are duplicated, resulting in duplicate backups and scheduled reports. Need some help identifying which ones to remove and how without resorting to manually turning everything off and deleting the ones that remain.
Report
Please find the below format, the report should provide me monthly report of the total status for each technician. Technician Closed Open On hold Resolved Overdue Khan, Afzal 10 20 1 15 3 Ayesh 4 10 2 4 10 Fawaz 12 20 10 5 20
Cancel versus Closed
Typically, we've closed requests with a cancel code that are "canceled." We now see that users are given access to the "Cancel" button, and I'd like to explore switching to using the cancel status. Cancelling typically denotes a removal of something from
ServiceDesk Plus/AssetExplorer Utilizing ManageEngine DesktopCentral Agent For Inventory
Dear Users, We would like to inform you that ServiceDesk Plus/AssetExplorer will soon be using ManageEngine Desktop Central’s scan component (Desktop Central Agent) for inventory of Windows, Mac, and Linux machines. Please be informed that the support
option "Enable "Pass-through" Authentication [Single Sign-On]
Hi, Has been this option "Enable "Pass-through" Authentication [Single Sign-On] - Troubleshoot" removed on SDP ver 13?
How to purge asset data
Hi, We have a lot of historical data and years of machine rebuilds, rediscovers etc has meant that our asset data is inaccurate and never used. I would like to purge all asset data and allow it to repopulate from agent scans. How can I do this? Than
Exporting Knowledgebase Articles
Hi Team, Is there a way to export all knowledgebase articles from within the ServiceDesk software? I'm not seeing an option - am I missing something?
I can't run UpdateManager.bat to apply Service Pack
Hi, I can't run UpdateManager.bat to apply Service Pack. I do everything from the manual - stop service, do back up. Everything pass ok. But when I run UpdateManager.bat nothing happend. Please help me! What should I do to fix it?
ESM Portal - Change order of instances
Hi, I want to be able to amend the order in which ESM Instances are displayed on the ESM Portal. I believe it currently works in the order that they are created? I don't believe this is currently possible, but will it be in the future? Many thanks Lisa
Updating Assets without DeskTop Central
We were not prepared to use or pay for DeskTop Central because our ServiceDesk Plus had a fine and working assets scan. Unfortunately the assets scan (via SCCM) no longer updates the assets user assignment automatically. The information is there (from
How to assign priority within Severity
Can we change order with in any category (status, Severity etc)? Suppose we have three severity level i.e. 1, 2 and 3 and within each we have 10 requests each. Is there any way to define the priority of these 10 requests ? Can we change it by dragging
Can I create views across instances?
My org is in process of moving from SDP on-premise to SDP cloud. One feature we want to take advantage of is multiple instances because we need the flexibility to adjust certain settings like notification settings that are universal across all groups
Moving changes made in Test Environment into Production
After having looked at a few articles, i believe I have my answer but I want to to confirm by saying it a different way. We have a TEST environment which began life as a copy of our production environment. As I make configuration changes, add/mofify request catalog items and templates, etc., my understanding is that there is no way to automatically duplicate these modifications in the production environment. In other words, I must keep meticulous step-by-step records of all changes made in TEST and
Problems with changing SSL port on ManageEngine Service Desk
I have opened a support request on this issue. Default port is 8443. Using an SSL cert signed by our certificate authority (not using the self signed cert.) This has been working fine for weeks. Today I tried changing the port to 443 ./changeWebServerPort.sh 443 https I restarted MESD but was unable to login. The "netstat" command showed that nothing was listening on either port 443 or 8443. After looking at what the changeWebServerPort.sh script was trying do I manually updated the
update requester info via SQL
Hi I would like to update requester informations (i.e. phone number, mobile number and email address) via SQL, from data which has been exported from our HR application. The primary key is the SDPlus "employee ID" field. In which table from the servicedeskplus
CMDB / Assets "AD Description"
Hi, We use Desktop Central and ServiceDesk Plus, and we're working on importing all our assets from DC to SDP to populate our CMDB. When we deploy a new VM, we also add a brief description to the AD Description field, In DC, Description and AD Description
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