Hello

We rolled out ServiceDesk plus to our users at the beginning of 2022, and our users love it.

We do have an issue where users have started to re-open closed tickets from over a month ago for new work, rather than raise a new ticket. I can see that I can use the Field and Form rule to lock all fields from being edited by a requester if the status of the ticket is set to closed, but the issue stems from setting a time/date period for this rule.

I'm using the conditions of "Status is Closed" and "Created Date after" but I can only select an actual date and time, not a period of say, 1 month, 1 week, etc. This means that I would have to keep updating the date in this rule to ensure that I keep a rolling period of 1 month.

It would be really useful to be able to lock a closed ticket after a pre-determined period of time, is this something that can be done via other means or is it something that would need to be requested as a feature?