Instalacion
Hola quiero instalar ManageEngine en windows 10, y el proceso no termina, la barra queda suspendida, como la siguiente imagen.
[E-book] A how-to guide on measuring the ROI of IT
Despite keeping the business operational and diligently contributing to revenue, IT is often mistaken as the cost center of a business. Learn how analytics gives you the visibility to quantify the contribution of IT. Download the e-book now.
Office 365 - License Control
Hi, I found a lot of posts here asking for a feature in SD to control the Office 365 licenses. All replies from ME are the same: "We are working on that" But I could not see any entry in "Product Roadmap" page about this Could someone give me a real ETA for this feature? We moved all of our licenses to 365 and without a good software to manage this, we will have a big problem Thanks Paulo Santos
How can we let users choose from a people picker field?
We have the need to let users choose users from a people picker dropdown.... You do not want users manually typing in what they think a users login name is.... if they can choose the users email address from an auto complete field like CCemail, we can use that to get the username. But that functionality doesnt currently exist. $a = 'jdoe@contoso.com' $a.split('@') jdoe contoso.com $a.split('@')[0] jdoe disable-ADaccount -identity $a.split('@')[0] Basically we need a way, existing or not, to retrieve
[SOLVED]Service Desk does not fetch emails
Hello, Service Desk does not fetch emails. Value exists in Pending Count but it does not process mails. Service desk version : : 13.0 Build 13008 Screenshot and support file are attached. King Regards
Ring central
My Ring Central does not appear to be active. Can someone help me?
Invalid value specified for parameter "changePwdButton
I'm testing the Service Desk Plus system and I'm not able to change the password for the administrator account. I'm running the system on windows server 2016 datacenter. Attached is the print with the error "Invalid value specified for parameter "changePwdButton".
Report Error-Can't generate a report
I am having issue to generate a report in our ServiceDesk. My build is 12.0 Build 12006 and our database is PGSQL. Can help me how to fix this issue? We need to generate reports. Thank you in advance.
"Mute" email notifications to requesters?
We are trying to migrate from Spiceworks to SDP on prem. I'm not finding a way to "mute" or stop all email notifications for a specific request/ticket. Having this ability would be a super quick way to stop email notifications just for that request.
Request view filter for all open requests
Hi, it seems that the pre-configured view "Open Requests" only filter by the status of the request which is in "open", means only newly created tickets will be displayed. But how do I display all tickets that are open, on hold, assigned or in progre
Average time to resolve report - all techs
Hello - searching the forums here I'm just not quite finding the exact query I'm looking for. We recently migrated to ServiceDesk Plus from our old on prem spiceworks. Needing help creating a simple Average time to resolve query, this is what I used
REST API - Issue on getting TASKS via Postman
Dear All, I'm struggling trying to test v3 API using Postman. I was able to test with adding a new request, so no issue with authentication. The problem I have with tasks is that I get a positive response (200 OK) with a different data result, not according
[SDF-46439] Export Incident Template
Hi, in our lab we had developed a lot of new incident templates and additional incident fields, How can I export and import on live environment?
Ticket modification
Hi, I'd like to modify ticket notification to modify workorder URL and some other things. regards
[SDF-103302] Can you please add the HTML button to the custom editor?
Hi, You guys have been nice enough to add the edit HTML button in many places in SDP on premise. But, there are still many places that dont have it. Can you please add it to Custom trigger requests? This would greatly help with much needed customizations.
Servicedesk plus does not start up
Hello, We are trying to setup Servicedesk plus application (9.2 version) on our windows 2012 server. The database has been configured to MSSQL by using changeDBserver.bat. However, when tried to start the service from the Servicedesk shortcut or executing
Apply a Template to a request via Custom Trigger Script
Running SDP 13008 We have employee termination requests coming in via email, and I'd like to execute a script upon a defined Description that applies a Service Template to the request (change from the default request incident template and apply a service
how to add a second IT Admin to ManageEngine company organization
my it manager is enrolled with ManageEngine as IT Admin for SDP. how can he add me as IT Admin too as backup?
[SOLVED] PFX Certificate
I'm having problems getting my Service Desk plus instance setup with SSL. I'm trying to install a pfx certificate and run through the instructions. However when service desk plus is then restarted, it never starts up(screen shot attatched) The ServerOut
Categoría
Como reflejar la categoría de administración de usuarios?
Product tour
I just got done customizing the product tour, under the advanced portal settings section. I am curious how people access that slide show, once it is published? I can't seem to find any documentation on this feature anywhere.
Require approval before closing service request
We're using SDP 13001. We have a bunch of service request templates which have an approval attached to them. It is up to the technician when to send the approval. We've noticed that techs are able to close a request without sending the request for approval,
Helps in Setup ESM Instances
Hello Support, We're looking for your support to setup instance for HR and Facility. Could you please assign one dedicated technician who can help us on this. With the help of Sales team, we spilt up licenses among the instance but, in one of the instance,
Hide close or resolved incidents
Once a incident has been closed or resolved I would like them to be hidden from the que. How would I do that? Thanks,
SAML SSO
Hi, In preparation for version 13, we've now setup SAML authentication between SDP (running 11309) and our Azure tenant. It works fine except it isn't as SSO-ish as I would like it to be. The first time the users open SDP they are greeted with this: Clicking
Is it possible to use a Custom Trigger to update request template information?
I have made a Python script that will look for the customer's email domain and use the API to assign the ticket to the appropriate group. This particular script works fine. I've tried to use the API to update a field within the request template, but it
[SDF-69110] Send an attachment with resolution
We are currently on release 9422 of ServiceDesk Plus. When closing a request we are unable to send a file attachment along with the closing email. When clicking the Attach File button on the resolution tab it let's us add the attachment but it is not sent to the person named in the request. The only way to get the file to the requester is through our regular email.
Banner Warning for Proxy
Hello, How do I stop the banner warning for proxy settings from popping up: "Check the application server internet connectivity or verify the configured proxy settings" We use an on-prem solution where the internet is blocked for all servers. Thank
My Font Buttons just show up as squares
Good Morning My Font buttons are showing up as squares after a failed update from version 13.0 Build 13002 to 13.0 Build 13008. Ended up having to do a fresh re-install of 13.0 Build 13002 until we can get help from ManageEngine. I do have a ticket
Users added through LDAP prompted for password reset
Since a week or two, users added through LDAP are asked to reset their password while this is neither setup through our Active Directory nor through Servicedesk Plus. When trying to change the password when asked, it keeps going back to the screen to
create new requests automatically based on field values
Hi! Does anyone have python script to create child requests based on the answers in main request? For example. I have template main "New Hire" with one question "Is a new laptop required?". If the answer will be "Yes" MESPD have to create new ticket
Java error on reports after migrating from 10515 to 11100
Can anyone help me resolve this issue it occurs when we run an older report: Message Dear user, Unable to generate the report you have scheduled, So please contact your Administrator [OR] servicedesk support for further assistance to resolve the issue
Jira API to ServiceDesk API for Changes
Can the Servicedesk API be used to push JIRA information to the Changes area of Servicedesk? We are trying to get our release management integrated into our Change Management process and need to be able to push information from JIRA releases to the Changes
Client Multiple ME Products looking to migrate from On Premis to Cloud - Need ME Teams to coordinate more effectively.
We have an interesting dilemma, and I’m hoping you can provide some guidance, and possibly some help… One of our affiliate companies, Sahara Resort Las Vegas, has an on-prem instance of ManageEngine. Their suite consists of Helpdesk, Desktop Central,
Mac OS and Windows users seeing "Your local authentication password has expired"
Mac OS 12.3.1 with Safari 15.4 have intermittent/sometimes permanent issues logging into our self hosted servicedesk plus appliance. Appliance is running a proper SSL cert and secured. Running 13.0 Build 13008. UPDATE: this is happening on windows machines,
Alias URL Redirection not redirecting
Opened up a ticket for this, but wanted to ask the community as well, Has anyone else had an issue with an Alias ID for URL Redirection that's setup in the ESM Portal Customization still directing users to their main Service Desk Instance and not the
Resource Info mandatory and fron tech only
hi, do you have an option to select Resource Info as mandatory field and make it available for technician only. thank you
Ticket numbering
I have just installed ServiceDesk and prior to using it, is there any way to start the ticket numbering at say 2000 rather than 1?
Incoming Mail not authenticating
Hi since Wed 27/07/2022 our incoming mail has stopped working, I have tried IMAP, IMAPS, POP, POPS, TLS on and off, outgoing is working fine with no issues so the email and passwords are correct, it was working fine before the 27th as well, we use O365
Migrating SDP data between MySQL and PostgreSQL
Hello, I'm trying to migrate SDP data from build 7503 (MySQL) to build 13008 (PostgreSQL) based on the following article but restoredata.bat is stopped and get an error as attached log. It does not support? https://help.servicedeskplus.com/database-migration
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